North Country Ford Lincoln

Great communication with service managers Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have been nice. More

Amazing Experience I went online to look for a particular truck and found it at Luther North Country Ford. I completed the pre approval application and immediately got I went online to look for a particular truck and found it at Luther North Country Ford. I completed the pre approval application and immediately got a response back from Mark Tallarico. I fell in love after test driving the truck and on the day I went to complete my paperwork and pick-up the truck I walked into the showroom and saw the 2016 F150 Supercrew in Ruby Red, need I say more!!! As I weighed my options between the 2 trucks Mark Tallarico offered positives for both trucks and never steered my decision making one way or another. He listened and oh the patience that man has!!!! After making my decision (the right one) Mark and Andy Malm in financing took care of the rest. I worked with Delivery Coordinator Dana Schultz who was wonderful is setting up my accessory options. I could not of been happier or as warmly welcomed and taken care of as I was at Luther North Country. More

Warranty claim turns positive experience. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. to confirm. I followed up after a few days with a phone call to get the final decision and asked to speak to service mgr. 3 different times over a 4 day waiting period and everyone that answered just said that they would forward the message to him. He never called back, I called a 4th time and reach someone special, Sorry I don't have his name but he wanted to know what my concerns are and agreed to continue my effort in place of the service mgr. as he scheduled an appointment with me and got it done. This 4th person saved your reputation with me and I will be careful about scheduling another appointment with service if I see or hear of that kind of treatment again. More

Thorough and took care of issue another Ford dealer didn't I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it when helping me with my car one day. I took it back to CR north country where I purchased the vehicle, because they clearly tend customers. They assessed the issue and remedied fix under the warranty. Service was thorough and the staff was polite and helpful. I trust the issue is resolved and if it becomes a concern in the future since it was a major fix (2 days) they will stand behind their work and make it right. More

My service person was knowledgeable & professional Mike was professional & answered all of my questions. He appeared to know what he was talking about & was very friendly, the service was timely, and Mike was professional & answered all of my questions. He appeared to know what he was talking about & was very friendly, the service was timely, and the waiting room was really nice. More

Fast efficient service Appreciated easy scheduling for my oil change and tire rotation. Friendly employees. Kelly very attentive. Comfortable waiting area. I relaxed, si Appreciated easy scheduling for my oil change and tire rotation. Friendly employees. Kelly very attentive. Comfortable waiting area. I relaxed, sipping coffee and watched tv. Fast service. More

Barry Miller and Andy Malm are excellent! Barry Miller is excellent at what he does. Professional, knowledgeable and friendly. Answered all of my questions. Andy Malm is very helpful and knowl Barry Miller is excellent at what he does. Professional, knowledgeable and friendly. Answered all of my questions. Andy Malm is very helpful and knowledgeabl for finance. More

New Truck Purchase I enjoyed the experience very much. The salesman I worked with, Jacob Jonas, was unbelievably helpful and Tom Reil in Finance couldn't have made my e I enjoyed the experience very much. The salesman I worked with, Jacob Jonas, was unbelievably helpful and Tom Reil in Finance couldn't have made my experience any better. I would recommend this dealership to anyone. More

Regular Maintenance Every visit is great. Was in, again, for normal oil change, etc. Work was done efficiently, people were friendly, truck was done when they said it wou Every visit is great. Was in, again, for normal oil change, etc. Work was done efficiently, people were friendly, truck was done when they said it would be and it was even washed. More

Frustrating and late Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off they wanted $140 just to diagnose the light. $140 just to hook it up to a computer! I said no way. I told them I needed the car back at noon. They said no problem. The Appt. was at 7:45. I got there at noon and waited until 3:30. How can it possibly take 8 hours to fix a warranty item? I wasted over 3 hours waiting for them! Ridiculous. I will never go back or ever recommend them. More