North Country Ford Lincoln

Punctured Tire Fixed my tire and remounted it back on my vehicle. I was worried the tire was not salvageable, but it was. Thank you, I appreciate your help! Fixed my tire and remounted it back on my vehicle. I was worried the tire was not salvageable, but it was. Thank you, I appreciate your help! More

Great Dealership with Great Service I specifically chose this dealership to buy my Escape from based on their customer reviews. I bought my car nearly two years ago and have not been dis I specifically chose this dealership to buy my Escape from based on their customer reviews. I bought my car nearly two years ago and have not been disappointed. I had a noise in my right rear wheel area, took it in to their service dept and they ended up replacing the shock absorber. Great service always...thanks, North Country Ford!! More

Satisfied customer. Excellent service. Will always return to this dealer. I was always greeted when I drove into Fast Lane. I was directed to person to help me. My vehicl Excellent service. Will always return to this dealer. I was always greeted when I drove into Fast Lane. I was directed to person to help me. My vehicle was always washed before it was returned to me. If I looked like I was lost, staff personnel passing by asked if I needed assistance. Could not feel more welcome. More

Started weird but became a great experience! My only complaint is that I was there for 15-20 minutes before I was approached and I was employees walking around. I can’t say they were busy or not My only complaint is that I was there for 15-20 minutes before I was approached and I was employees walking around. I can’t say they were busy or not but I almost left when I decided to get some help and John was the closest one to me and he made up for earlier! Great guy! More

Didn't honor a commitment. At 5000 oil change, service person said my next oil change would be on them because I waited quite a while. Came in for next oil change and mentioned At 5000 oil change, service person said my next oil change would be on them because I waited quite a while. Came in for next oil change and mentioned that to service person who I did not work with before and it was not in the computer for free. They talked a little among themselves and it seemed they thought that would be ok. However, when Ryan came to get me when they were done, he said everything looked good and all I had to do was pay the cashier. This stunned me because I assumed it was free. Not happy. Very disappointed. More

Left hanging Was never explained to me why car scored poorly on inspection report card. Didn't return call or email. Had to drive back to business to get answers Was never explained to me why car scored poorly on inspection report card. Didn't return call or email. Had to drive back to business to get answers. Uffdah. More

Top Notch Service I just lost my 2017 Edge Titanium to an auto accident, and North Country was there to help me find an exact replacement by the time the insurance sett I just lost my 2017 Edge Titanium to an auto accident, and North Country was there to help me find an exact replacement by the time the insurance settlement arrived. With the changes between the two model years, and fact that we really enjoyed what we had in the 2017 version, they were able to come up with an exact match within a day, and had it available on their lot for pickup within two days much to my surprise. Can not name all the names as several worked in background to facilitate this search and transport effort, but the sales team there is fantastic. The very reason I will not go to any other dealer when needing a vehicle. My family and myself have worked with this group for over 6 years now, and between us purchased 7 new vehicles , considering this newest 2018 Edge, and can say that this group is a consistent performer, providing excellent service in every transaction, from finding a new vehicle to providing great service / maintenance when needed. More

Excellent Great customer service and shop. Oil change and car maintenance . 45 min in and out great! Everything was awsome! Great great great great great great. Great customer service and shop. Oil change and car maintenance . 45 min in and out great! Everything was awsome! Great great great great great great. More

Staff was very professional Purchasing a vehicle from Luther ford was the best experience I had, no rush to buy, explained every step and answered questions. A+ thank you Purchasing a vehicle from Luther ford was the best experience I had, no rush to buy, explained every step and answered questions. A+ thank you More

Awesome service! Super quick service and extremely friendly employees. I would definitely recommend my friends and family to come here. I appreciated the very positive Super quick service and extremely friendly employees. I would definitely recommend my friends and family to come here. I appreciated the very positive experience and will be back for future needs. More