North Country Ford Lincoln

Worst experience with sales and finance I’ve ever had. Sales did nothing to sell the car I showed interest in. I live 5 1/2 hours away in another state. I found the car online with no pictures, I requested Sales did nothing to sell the car I showed interest in. I live 5 1/2 hours away in another state. I found the car online with no pictures, I requested more information and pictures. I got a generic email response with no info about the car, other than what I had already found online. I asked again via email and got a call a day later asking when I would come pick up the car. I asked for pictures again and to talk to someone in financing first. No offer to deliver, no negotiation on price, and when I asked a specific question on the car I was told it was NOT what I thought it might be (a GT California Special package). I knew when I got the pictures I would be able to tell, so I didn’t push it. I finally got 4 really bad pictures via text and the confirmation it was a GT California Special package. When the finance person contacted me that night at 8:45 pm he said there was no way he could get the rate I asked about and I should just “get it on my own”, but it would delay the purchase. I got the financing myself at the rate I requested by 9 am the next day, but then couldn’t get the purchase agreement, required for my bank to close the loan and issue a cashier’s check, from the dealership faxed until 1:30pm and 4 phone calls later. Then there were over $1000 in titling fees and sales tax included which were never discussed with me at any point. Thank goodness my bank agreed go ahead with the financing anyway. When I got to the dealership at the time I previously told them I would be there, nothing was ready. When I asked to test drive the car the salesman looked at me odd and said “well I guess so, that will give me time to do the paperwork.” This was three full days after I made the down payment and two days after the dealeship knew I had the financing. They knew I was coming from 5 1/2 hours away and I was told the papework would be ready when I got there. I waited 45 minutes at the dealership after returning from the test drive to meet with the finance guy. When I asked about all the fees, he said they have to be included and when I pointed out I would be titling and paying sales tax in South Dakota, not Minnesota he said “we would rather you do that anyway since we don’t know all the rules in South Dakota but since the check from your bank is already issued we can’t refund those loan proceeds until we get approval from your bank and if the purchase agreement changes you will have to wait 10 days for the check to clear.” At this point I’m wondering if they really want to sell the car or not. No way was I going to go home and then make another trip 10 days later to basically give the dealership EXACTLY what they were asking for the car. After a call to my bank to approve the “refund after the cashier check clears, in 10 days” and some emails I was eventually given the keys and the salesman said thanks for your business. As he was walking away I had to ask about the Luther Advantage gas and carwash discount card advertised on their website. He said, “Oh, that comes from corporate and anyone in your household can use it” and he walked away. He literately did nothing, he never even took us out to the car, I found it in the lot by myself. I’m very happy with my car, too bad the experience with the dealership was TERRIBLE and I drove so far to be treated so awful. I would never recommend this dealership to anyone. Too bad they own so many dealerships, maybe customer service is better at other ones!?!? More

Relief This dealership worked with me to finance a new car despite my less than stellar credit. I was able to purchase a new car without feeling ashamed beca This dealership worked with me to finance a new car despite my less than stellar credit. I was able to purchase a new car without feeling ashamed because of the credit rating. That’s priceless! More

In every facet this dealership is fantastic. When I first stopped at North Country Ford I had Carrie as my salesperson. She is fantastic knows the cars and knew exactly what I wanted. She made When I first stopped at North Country Ford I had Carrie as my salesperson. She is fantastic knows the cars and knew exactly what I wanted. She made my buying experience really good. She enjoys when I come in for a surface or just to look around she takes time just to say hi. Yes I've used your service department for my maintenance of my car. The staff is great to work with. They helped me in so many ways. And make my experience a good experience having my car serviced. As a side note I like the water and the popcorn. The financial personnel are very professional explain things up front and help me in every facet. When I had an accident with my car. The Ford Fusion Hybrid I was driving did everything that I could ask for. I had a bad accident on 94 the car was a total loss. But the car was designed to absorb the impact and I walked away with nothing wrong with me. When I got a new car from not your dealership. I learned the difference that your dealership does make. I bought the extended warranty and your financial people help me get the rest of my money back from the extended warranty. My overall review of this dealership is fantastic. I will definitely be buying a new car from North Country Ford and Carrie has my sales person. Keep up the good work. Diane Foster More

very professional staff It was a great experience. They were up front and honest about all phases of my buying process. I am glad i went there. Thank you. It was a great experience. They were up front and honest about all phases of my buying process. I am glad i went there. Thank you. More

Great Personal Service Ken Kincaid is Awesome! He sold me the truck I traded and the first person I thought of for this vehicle. Vehicle was clean and any pending issues a Ken Kincaid is Awesome! He sold me the truck I traded and the first person I thought of for this vehicle. Vehicle was clean and any pending issues are being handled. Price was fair both on my trade and new vehicle. I needed an excessory installed immediately and service had it done in a couple of hours. North country Ford us my first stop when I need to change vehicles. I have recommended this dealership to several others. More

Very happy and pleased with everyone who worked with us. I've always been happy and that's why I keep coming back here. Bought at least 6 cars from here. Thank u sales people. I've always been happy and that's why I keep coming back here. Bought at least 6 cars from here. Thank u sales people. More

Top of the line experience purchasing a new vehicle! I have been in the luxury line of automobile sales for 27 1/2 years, and I can truly say my experience purchasing my new Ford F-150 truck, was simila I have been in the luxury line of automobile sales for 27 1/2 years, and I can truly say my experience purchasing my new Ford F-150 truck, was similar to the same care and attention provided to our customers. My compliments to Brett Radde, Sales Manager, Chad Bender, Finance Manager, Barry Miller, Sales & Leasing Consultant, check with listed staff 1st, before purchasing a Ford or Lincoln anywhere else. Truly a 1st class operation, Sincerely, Lloyd White. More

A place that’s willing to work with you Everyone was very welcoming and willing to answer all my questions expediently. Very satisfied with the quality of their service. I was Sean everythi Everyone was very welcoming and willing to answer all my questions expediently. Very satisfied with the quality of their service. I was Sean everything that was comparable to what I ended up buying. That help make my decision easier . More

Great experience with Brad We traded our car for new. Loved the no high pressure sales. Everything from sales to accessories to finance was top notch! We will definitely reco We traded our car for new. Loved the no high pressure sales. Everything from sales to accessories to finance was top notch! We will definitely recommend North Country Ford to friends and family More

Top experience We’ve been North Country Ford (Luther) customers since 2005 and have never been disappointed! Great customer service with your sales and service depa We’ve been North Country Ford (Luther) customers since 2005 and have never been disappointed! Great customer service with your sales and service department! Thank you for many great vehicles purchased through you. More