North Country Ford Lincoln

Didnt feel like a valued customer I was interested in a 2007 expedition, first was told it was sold, then it was available, then sold again, then available again. When I came in S I was interested in a 2007 expedition, first was told it was sold, then it was available, then sold again, then available again. When I came in Saturday 12/15, Jake helped me and got the truck ready for the test drive. After the test drive, I was ready to buy. Jake had me fill out the application but was no where in sight while I was doing so. He took it when I was completed, told me to wait im the lounge. Waited 30 minutes until Brad from finance came to get me. Brad was very helpful. After the purchase, I was to get some change back for my warranty purchase (warranty was $2597, gave him $2600...they could not get me my change ($3), told to come back Monday for it. I never received my luther advantage car for my purchase. They also did not fill up my gas tank or give it a car wash before i left as new Brighton ford does. I had a quarter tank of gas...car also was pretty dirty inside as I had to detail it when I got home. Overall, I am happy with the purchase, but did not feel like a valued customer. Not sure if it price of the truck why I didn't get some of the perks that new Brighton ford did, but pretty disappointed that I did not have a full tank of gas with the purchase. I would also like my luther card for gas and car wash discounts. More

No pressure Easy to work with. We were told to take the vehicle to lunch and talk about it. Which was very nice and useful. Financing was fast and easy. Once we d Easy to work with. We were told to take the vehicle to lunch and talk about it. Which was very nice and useful. Financing was fast and easy. Once we decided on a vehicle it only took about an hour to get out the door with my wife's new edge. More

Fast, fair and excellent customer service Geoff Knapp has everything set up for me wich made my experience much smoother than at other dealerships. I felt like Geoff was genuinely working to p Geoff Knapp has everything set up for me wich made my experience much smoother than at other dealerships. I felt like Geoff was genuinely working to put me in the right vehicle. More

Used car purchase Great service. Fast and efficient! Brad Arnold was wonderful to work with, very thorough and professional. Brad Eyler did our finance agreement and Great service. Fast and efficient! Brad Arnold was wonderful to work with, very thorough and professional. Brad Eyler did our finance agreement and everything was smooth! More

Excellent Customer Service Mark DeMars was amazing. He took so much time and gave his all to get me the truck I wanted. His dedication and efforts are something I look for emp Mark DeMars was amazing. He took so much time and gave his all to get me the truck I wanted. His dedication and efforts are something I look for employees of my own. The extra time he took to make sure I understood how everything in that truck worked blew my mind. He never rushed me or made me feel I was taking too much time. You have yourself an exceptional employee. I’ve never had a sales person care so much about what I’ve wanted or work so hard to find it. I will always be great full for what he has done for me. More

Overal service I want to thank my sales team for their going through the process of getting another car at north country ford. They completely explained all my optio I want to thank my sales team for their going through the process of getting another car at north country ford. They completely explained all my options on wether to buy or lease my vechile. Then guickly moved to get my car financed. More

My experiences You have great sales people especially Greg Veum. Oil changes just competitive, could improve Waiting time is acceptable knowing that you do get bus You have great sales people especially Greg Veum. Oil changes just competitive, could improve Waiting time is acceptable knowing that you do get busy times. Popcorn is always fresh!!! You stand behind your sales. More

Very prompt, helpful, and accommodating. Experience as a whole was great. Came in not knowing completely what I wanted or how to do so. Was assisted very well and very quickly. Offered test d Experience as a whole was great. Came in not knowing completely what I wanted or how to do so. Was assisted very well and very quickly. Offered test drives without a large headache. Business office was prompt and accommodating to a small time crunch. Very helpful. More

financing costumer service is horrible I dealt with Jerry and he is a gem. Friendly, professional, courteous, knowledgeable. Extremely happy with the vehicle. But once I had to deal with To I dealt with Jerry and he is a gem. Friendly, professional, courteous, knowledgeable. Extremely happy with the vehicle. But once I had to deal with Tom R. I was not happy. He was too pushy on committing to a lender I was not comfortable with. I certainly would have left if it weren't because I had been searching for this particular vehicle for awhile. So, because of Jerry I would definitely come back, but I would ask for a different finance person. Cars are a big investment, I do not need someone pushing me to do things his/her way just to get a commission. More

great experience Tim makes the truck buying experience painless. Responds quickly, honest, and understands what you need. Recommends the right vechicle for the busine Tim makes the truck buying experience painless. Responds quickly, honest, and understands what you need. Recommends the right vechicle for the business. We have bought over 8 trucks in the past 4 years. More