North Country Ford Lincoln

I met with Scott from sales. After showing me a few cars of my choice I had decided on a 2023 escape, but was unable to buy that day due to financing. Scott called me later that After showing me a few cars of my choice I had decided on a 2023 escape, but was unable to buy that day due to financing. Scott called me later that day and found a clever way to finance and stated he would take an additional $500 off the car. I returned the next day to purchase the car, and just as we were closing the deal, right before he was sending me to finance department. I had asked about the $500 discount, that he had promised me over the phone. Scott then reported to me, he had ‘forgotten’ to include the $500 discount. Due to time constraints, I then said that we could just skip it as the day had been long, but I did require he would include a full cleaning detail on my previously owned escape, he agreed to this, and it was written in the contract deal. Fast forward to when I brought my previous escape in for the detail, the car was brought into the back and vacuumed out and slightly cleaned. Afterword I had asked him about the detail as the car did not look detailed and sent him pictures of all of the missed cleaning. He then responded that the detail guys were busy and he brought it into the back and vacuumed it out the best he could. I then reminded Scott of the agreement including a full professional detail cleaning. He apologized and offered me to come in another day and either drop off the car or wait to have the car detailed on another day. This would take away even more time on my schedule. I had mentioned that I would not be able to make time as I had already made the time and he was unable to complete the job. I then requested compensation of the original $500. I was declined this I asked for a gift certificate in the amount of a full detail cleaning at a professional car wash. I was also denied this I requested information on how to return my new purchased car as the agreement was not fulfilled. I have still yet to receive that information he did offer me $200 as a north country Ford gift card to use in the future for services, I decline this offer. I did buy my original escape from north country board and had a wonderful experience. The salesman in 2016 kept his word and was able to provide me with my needs. Unfortunately this year when I bought my car I was deceived and misled. I should have known better, when originally sitting down and discussing the price of a car salesman, Scott had changed the price, there was a significant difference between the price on the sticker versus the price on the Internet versus the rebate deal offer. With my inexperience in car buying it I had decided to trust him unfortunately, being so naïve led to more problems. Scott stated that he was new and unsure of exactly how everything works. I am disappointed with north country Ford and I will not be returning. More

Great customer service and friendly,helpful staff. Would definitely advise others to purchase here. I am very happy with my escape! Would definitely advise others to purchase here. I am very happy with my escape! More

Geoffrey Knapp takes care of every single detail. Never forgets you even after I drive my vehicle off the lot.... Never forgets you even after I drive my vehicle off the lot.... More

Great experience! No pressure sales, Nice clean facilities and I would recommend to any one. No pressure sales, Nice clean facilities and I would recommend to any one. More

Erin Anderson from dales and Larry from finance were both wonderful! They genuinely cared and made the experience exciting and painless! wonderful! They genuinely cared and made the experience exciting and painless! More

The salesman Devon was great to work with he listened to what I wanted in a car and found me a great car. I enjoyed working with the financial manager Brad, even thought I didn’t get approved through the de what I wanted in a car and found me a great car. I enjoyed working with the financial manager Brad, even thought I didn’t get approved through the dealership he still gave me great customers service. More

2nd new vehicle from them. Love stopping in to check on my orders.. they are so friendly! Love stopping in to check on my orders.. they are so friendly! More

Everyone at the dealership was very pleasant and helpful. The accessory department was able to get me an appointment in a reasonable time frame. Geoffrey Knapp my sales person went above and beyond helpful. The accessory department was able to get me an appointment in a reasonable time frame. Geoffrey Knapp my sales person went above and beyond to find the truck I was looking for. When it looked like there was no hope finding a vehicle he can through with flying colors. Thank you. More

I went in just to look and see what was available, not too serious about buying a new vehical. It all worked out perfect for me to get the style I was looking for in the price range I needed for payments. too serious about buying a new vehical. It all worked out perfect for me to get the style I was looking for in the price range I needed for payments. I am very happy with my purchase and the people I worked with! More

Very helpful and courteous. Not pushy at all. Mark never once put any pressure on us to buy our vehicle and I appreciate that! Not pushy at all. Mark never once put any pressure on us to buy our vehicle and I appreciate that! More