North Coast Mitsubishi of Bedford

Top notch Eva’s knowledge and passion were obvious from the start. She seemed to know exactly what I needed and set me up with the perfect car. Eva’s knowledge and passion were obvious from the start. She seemed to know exactly what I needed and set me up with the perfect car. More

Dishonest business practices all around I recently purchased a Lexus LX and had the vehicle shipped to me. I was not able to come on-site and view/test drive so I had to rely on the verbal I recently purchased a Lexus LX and had the vehicle shipped to me. I was not able to come on-site and view/test drive so I had to rely on the verbal description and photos provided. When the SUV arrived I was blown away at the actual condition of the vehicle I had just purchased: -Dozens of undisclosed dents on the roof and side body -Massive rusting on the frame and body including quarter panels, kick plates, and door frames. -Carpet was ruined and non-reparable -Rust pits and corrosion on the wheels -The spare tire was completely missing -Multiple tears/holes in the leather -Dozens of cuts in the headliner -Electronics no functioning -Tear in CV boots on the front end -To top it off, the front end was wrecked, and the driver side quarter panel was poorly painted over to cover it up. Every bit of this was undisclosed, and pictures that I received I can now look at, and see where they cut them off and cropped out the damage. I called the dealership immediately and requested to return the vehicle with the offer that I would cover shipping both ways ($2,000). The answer was of course, no. Lesson learned - These guys got one over on me and it's going to cost me thousands to unload this vehicle. I hope anyone considering purchasing from this dealership will think twice, learn from my mistake, and simply keep shopping elsewhere. Steve- More

The good, the bad, the ugly. The good- the car I found on line, and wanted. It was a great deal- below market value because it had been a repaired car from an accident. When I The good- the car I found on line, and wanted. It was a great deal- below market value because it had been a repaired car from an accident. When I got there, it was there, was in nice shape, and I think dollar wise it was a good value for the money. The bad: Well, the first thing is - they wanted my SOCIAL SECURITY NUMBER. I don't usually give that to anybody who doesn't have a legal authority to have it. They REFUSED to sign off the title to me, unless I gave them my SSN. They said it is required under Ohio law. (It is not- it is required to OBTAIN AN OHIO TITLE, but I am a Michigan Resident, so it should not have been necessary to sign off the old title as a title release. We argued, eventually I relented. The UGLY: That said- it turns out that they used my Social Security Number not for the title, but rather for some kind of "FINANCE query". AND they used it to check the Office of Foreign Asset Control (OFAC). Not required by law to use SSN for that, but they had no other alternative. There is NO legal requirement for them to take my Social Security number to comply with the OFAC law. Sorry, but they don't know WHY they need my SSN, only that they would not sell me a car until I disclosed my SSN to them. I will NEVER buy a car in Ohio again because I don't trust any car dealer with my information. (Note - I was paying with cash- did not need a loan, so I should not have been credit checked, NOR should they have my SSN for the OFAC. ) Finally, the rest of the UGLY: AFTER they ran my ID to confirm I wasn't someone other than whom I said I was, and AFTER we agreed on a price for the car, and terms for the sale- they demanded that I sign a form surrendering my rights to legally appear in Court, and give them authority to use an Arbitration Agreement instead. Now- I got burned years ago by one of those "mandatory arbitration agreements". So today I am absolutely allergic to them. I have NEVER sued anybody. I have been twice sued myself in my life. Once I had an arbitration agreement sign off, and once I did not. I will NEVER sign one willingly again. So when the guy pulled it out in my package of closing documents, I refused to sign. I point out to him that The 7th Amendment to the Constitution guarantees all Citizens a right to have a civil case in dispute before an actual jury. You can't FORCE someone to enter an agreement that negates a court appearance. So they called the owners, and the owners refused to relent. The owner said if I wanted to buy the car, I had to sign the form. So I turned it back on them. After the owners hung up the phone, I signed the form, (which is what they said I had to do) and then I wrote in big block letters over the printing on the form NO and circled it. I met their requirement my signing the form. I protected myself, in that if they ever try and sue me, I can pull out my copy of the form and explain to the judge that I never willingly gave up my rights under the Constitution. I hope we never have to see this play out. Bottom line- 1. . Yes, they had the car. 2. It was a good deal. 3. If they hadn't been such jerks about the Social Security Number junk, and the Arbitration agreement demand, I would have given them FIVE STARS. But because if this stuff, I dropped them at least two starts. If you find a car there- call and make sure it is still there before you go. And be prepared to give them information they don't legally require. If you are ok with that- go for it. If not- save yourself the trouble and shop in Michigan instead. Kudos to Gary Gertz for excellent communication, knowledge, and no pressure. Corey was ok- he had to do what he had to do to close the deal. That's what he is paid for, and that is what he did. Big fat zero for the company owners who failed to understand their customers who don't want to give up personal information to simply buy a car, and for insisting on arbitration agreements in violation of the Constitutional protection against such clauses. Yes, I bought the car. No, I will never buy another one in Ohio, or from this dealership owner. More

Very poor service! My husband & I went to this dealer to car shop. We already had a preapproval & had found a couple of cars online we wanted to look at in person. We go My husband & I went to this dealer to car shop. We already had a preapproval & had found a couple of cars online we wanted to look at in person. We go to the lot & they have like 2 other lots that look like overflow lots, so we walked down to those to look at cars. The 25 minutes we walked around the lot, no one approached us saying we couldn’t be there & plenty of salesmen drove passed us. There were no signs that stated the cars weren’t to be looked at so we browsed the lot just like we did the main lot. When we were almost finished looking, a man comes zooming in the parking lot & jumps out of a car yelling “come here” to my husband & I. I turned around & asked who he was talking to & he started accusing my husband of doing something under the dash of the car we were looking at!!!! We told him we were car shopping & looking at the inside of the car because it was open like plenty of the other cars on the lot & he starts yelling at us saying the cars weren’t for sale & it was the service lot. We tried to tell him there were no signs stating that we weren’t allowed on that particular lot & (again) he yells at us stating the website says “333 Broadway Ave” & that’s where we shop. My husband yells back at him that we’re not shopping with them at all now because of his attitude & he starts cussing at us!! I was so upset!!! We were just looking at cars & he had no right to talk to us like that or accuse my husband of doing something under the dashboard when he wasn’t!!!! They have definitely lost our business before we even test drove a car! I was so mad I went in to speak to the manager. I spoke with Nick but he did nothing (not that I really expected anything, I was just so angry. He did say that he sends people down to that lot all the time so we weren’t wrong for being down there!). My husband thinks the man who was rude to us was the owner so I’m sure nothing will happen to him. We’re not some poor trash nor do we NEED them but that's exactly how we were treated. I will NEVER go there again & I will tell as many people as I can about this incident & urge them not to go there because they clearly don't appreciate our business. He ignorantly treated us like trash & it was very uncalled for when we were just car shopping like everyone else! More