Back

North Coast Mitsubishi - West Cleveland

Cleveland, OH

3.7
1,649 Reviews
North Coast Auto Mall is located in Cleveland Ohio, between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009, we have proudly served thousands of customers. Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program, or buy here pay here, is designed for people with bad credit, no credit, or first time buyers, to help you start repairing or rebuilding your credit. North Coast Auto Mall's sales and finance teams are here to help you, so if you have any questions or concerns about your auto loan, don't hesitate to ask us!
Contact Dealership

5700 Brookpark Rd

Cleveland, OH

44129

Directions

By Type

Showing 1,649 reviews

March 03, 2017

Great service! Kelly was very helpful.She kept in contact with me and was very consistent.She was very nice to me and my family.I definitely want to continue doing b More

by Kswang216
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thanks for the feedback,we hope to do business with you again in the future!

March 02, 2017

The best car dealership in the world and the best crew I would just like to say thank you so much for getting me my car when I thought I could not get it. I came in there with a fawn on my face thinking I More

by shellyshell1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Plumb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs. Brittany
Mar 08, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thank you for taking the time to share your experience with us!!!

March 02, 2017

Extremely comfortable doing business with this company, I was very comfortable doing business and very satisfied with the out come!! Very professional sales people and management, great cars and great selec More

by Barb Maxwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Muscatello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Beljan
Mar 13, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thanks Barb!

February 28, 2017

Corrupt sales management The sales team do not honor thier pricing. I have been to all 3 of there locations and they all have the same unethical practices. When we asked to sp More

by Sgaite84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Plumb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Shwonek
Mar 22, 2017 -

North Coast Mitsubishi - West Cleveland responded

Good afternoon, My name is Matthew and I am the Customer Service Manager here at North East Auto. Please allow me to apologize to you for your experience as it is not one that our customers usually have. I would like to take the opportunity to speak with you regarding what it is that happened and see if I can be of assistance in creating a more positive experience for you. Thank you for your understanding and I hope to hear from you soon. Matthew Chirino North East Auto Credit Customer Service Manager 917-374-5453

February 27, 2017

I want to point someone out ! I want to thank Sean M for all his efforts and keeping me and my husband in the loop on a certain car. Unfortunately we were unable to pull the trigge More

by Destiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Muscatello
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2017

Amazing! Out of every dealership that I've been to in Cleveland this one by far stood out to be superb! The customer service and the drive to satisfy me in get More

by DiamondInTheRough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Plumb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : THE ENTIRE NEA CREDIT TEAM, Migel Ruvinov, Jennifer Beljan
Feb 27, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thank you for taking the time to share your experience with us, enjoy the new car!!!

February 25, 2017

Awesome Sean was very helpful,friendly and got me exactly what I was looking for! He kept following up and had great communication skill! I would highly reco More

by Saraneyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Plumb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Muscatello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Beljan
Feb 27, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thank you for the feedback!

February 24, 2017

Bad Car Experience BE CAREFUL BUYING FROM THEM. We bought a 2014 Acura ILX from here LAST WEEK we came to look at two vehicles and happen to like this particular one. We ended up purchasing it, but More

by jasmine barillas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Saliba
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2017 -

North Coast Mitsubishi - West Cleveland responded

Hello Jasmine, I want to start by saying i am so very sorry this happened, I completely understand your frustration. We NEVER want any of our customers to leave our dealership unhappy or unsatisfied. It is never our intention to have our customer back to service directly after purchase, although things do happen that we cannot control we completely understand how frustrating that must have been. I would like to speak with you further in hopes of changing the outlook you may have on our dealership. We take all of our feedback very seriously and i can assure you that your issues are heard. Again we apologize for this unfortunate experience and inconvenience i hope to speak to you soon. Thank you again for your feedback, Sincerely, Bianca Ramjit customercare@northcoastauto.com 216-672-3572

February 24, 2017

09 toyota My experience with Jeremy Haas was wonderful from the moment I walked inside the dealer. My process went smoothly. I am really thankful for the great More

by garcke002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Beljan
Feb 27, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thank you for sharing!

February 23, 2017

Outstanding Customer Service After looking for a specific SUV for over six months, I discovered North East Auto Credit (NEAC) had it. I contacted them and both George and Kelsey More

by Veronica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Saliba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Silvestri, Jennifer Beljan
Feb 27, 2017 -

North Coast Mitsubishi - West Cleveland responded

Thank you for the feedback Veronica!

...
134
...