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North Coast Mitsubishi - West Cleveland

Cleveland, OH

3.7
1,649 Reviews
North Coast Auto Mall is located in Cleveland Ohio, between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009, we have proudly served thousands of customers. Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program, or buy here pay here, is designed for people with bad credit, no credit, or first time buyers, to help you start repairing or rebuilding your credit. North Coast Auto Mall's sales and finance teams are here to help you, so if you have any questions or concerns about your auto loan, don't hesitate to ask us!
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5700 Brookpark Rd

Cleveland, OH

44129

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Showing 1,649 reviews

May 14, 2017

Fun and enjoyable I previously went to north coast and it wasn't an all that great time but when I was just in there I got to work with Adam and he was awesome! He made More

by Tcervelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Miller
May 13, 2017

Awesome customer service Jeremy was very friendly and courteous. Very patient and I felt very comfortable with him. I will recommend Jeremy and North Coast Auto Credit to othe More

by Photowriter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2017

Kelly was an excellent dealer. She was hard working and fast. She waited on us right away and helped us find the perfect car. She was extremely nice and pro More

by Char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2017

Sean was great and very helpful... Sean was great to work with and responded promptly by email and by phone. Would definitely buy another car from him. He was very knowledgeable about t More

by jmk477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Muscatello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2017

Dodge Journey Adam is a great salesman. He was very awesome to work with. He understoood what I was working with and got me in the vehicle just right for me. I woul More

by Joseboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Miller
May 09, 2017

Bait and Switch After putting my trust in Kelsey and this dealership, I have no new car and 6 hard inquiries on my credit. I was led along and lied to; Plus, Kelsey n More

by dante975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Silvestri
May 15, 2017 -

North Coast Mitsubishi - West Cleveland responded

Good afternoon sir, My name is Matthew and I am the Customer Service Manager here at North East Auto Credit. Please allow me to apologize to you for your experience with us. Please keep in mind that our main priority is to sell cars, we're a car dealership. We would love nothing more than to have sold you a vehicle, unfortunately, if you don't meet certain requirements that our banks need you to meet than we won't be able to sell you a car. We always do our best to help our customers get approved however sometimes we are unable too due to circumstances outside of our control. As for your customer service experience, please allow me to apologize once more on behalf of our dealership, a negative experience is never what we want our customers to have and we will be using this as a training tool for our representatives. Thank you for your review and your honest feedback and if you have any questions or concerns please feel free to reach out to me at the information below. Matthew Chirino Customer Service Manager North East Auto Credit 917-374-5453

May 16, 2017 -

dante975 responded

Again, quit trying to make excuses! My credit score (Experian) is a 628 and I have over $3,000 a month of VERIFIED income. Quit trying to place blame on the customer, especially when your salesperson suckered me into believing that she could get me approved. Your dealership is full of nothing but incompetent lying morons!

May 06, 2017

Sean is amazing Sean is courteous charming and very professional ... he made sure that the car I got was the right fit for me we went through the right procedures to More

by Ashley k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Plumb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Muscatello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2017

Kelsey never quit. I can be a difficult person to sell and Kelsey never gave up on me. Back and forth from car to car, lot to lot in the rain. Always with a smile and ea More

by Kurt/Hinckley, Ohio
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Silvestri
May 01, 2017

Fantastic experience working with Kelsey Kelsey was an absolute pleasure to work with. Was on the fence with a car and a price, and she handled it professionally. There was never any pressure More

by AP - still not a robot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Silvestri
May 01, 2017

Amazing experience I went to buy a SUV and got approved for the loan. The saleswoman (Kelly) encouraged me to try for a loan to save money and a great rate. Great! I c More

by FootballGuy44709
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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