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North Coast Mitsubishi - West Cleveland
Cleveland, OH
1,657 Reviews
North Coast Auto Mall is located in Cleveland Ohio, between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009, we have proudly served thousands of customers. Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program, or buy here pay here, is designed for people with bad credit, no credit, or first time buyers, to help you start repairing or rebuilding your credit. North Coast Auto Mall's sales and finance teams are here to help you, so if you have any questions or concerns about your auto loan, don't hesitate to ask us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
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Showing 1,657 reviews
June 14, 2017
Great Service This guys were great to me excellent customer service took care of all my needs even suggested a few. Overall was excellent in everyway big help!!! This guys were great to me excellent customer service took care of all my needs even suggested a few. Overall was excellent in everyway big help!!! More
by Twin
Employees Worked With
Other Employees :
Kelsey Silvestri, Jennifer Beljan
June 12, 2017
Don't appreciate your time I was looking at a used sonata and called to verify the car was still available since I would be driving an hour to the dealership. I called a second I was looking at a used sonata and called to verify the car was still available since I would be driving an hour to the dealership. I called a second time as I was leaving to double check and when I got there it wasn't available. They said they sold it a little while ago. Instead of saying we still have the car but it's being looked at right now and we don't want you to waste a trip, they just let me drag my whole family there and then tried to blow it off by asking if they could let me know about other cars they get. I won't deal with them ever. More
by ROBERT BALL
Employees Worked With
Arleen Robles
June 07, 2017
From high to low We bought our 2014 Ford Edge in January. Over the moon about this car! Newest car we had bought in along time. To north coasts favor. They did everyt We bought our 2014 Ford Edge in January. Over the moon about this car! Newest car we had bought in along time. To north coasts favor. They did everything they could to get us financed. BUT We started to have problems with the back wheel not holding air. We took it to Valley Ford Truck where they told us the inside wall had been plugged. Not ideal. Yes Northcoast made it right. When speaking to Scott on the phone I told him about the backend dragging. He said I can't look at now, how about you drive it awhile after the tire replacement. I said fair enough. On may 22 I took it back to the dealer. Gentleman drove it and made me an appointment for may 31. After having it for a few hours they said absolutely nothing was wrong with my car and blamed the problems on a loose jack and my hitch. I again took it to Valley Ford Truck. It's either the PTO or the clutch housing on the back. Over 2000.00 to fix it at minimum. The best part was finding out that we don't have a warranty on it. Only gap coverage. Yes we owed on our other truck. Yes we didn't want to put down a down payment but someone could of explained this to us. We would of come up with some money for a warranty. 600.00 car payment and now it sits. Thanks so much!' More
by Cherie
June 06, 2017
Sean is incredible! Sean was a great help. He listened to what I was looking for, helped rule out some choices and got me what I wanted without being pushy or overly aggr Sean was a great help. He listened to what I was looking for, helped rule out some choices and got me what I wanted without being pushy or overly aggressive. I'll definitely be back to buy from him. More
by Mike M
June 05, 2017
Amazing job I went in with no credit. Kelly helped me and she did an amazing job. Helped me find the right car I wanted. Then when we signed papers with Brittany, I went in with no credit. Kelly helped me and she did an amazing job. Helped me find the right car I wanted. Then when we signed papers with Brittany, it was an experience that really made me feel welcomed. It's a great environment with some great people there. If you need a car I highly recommend going here and giving it a chance. The cars are great the people are great. Overall one of the best places I've been for customer service. More
by J.noble0124
June 03, 2017
Everyone was so nice Everyone at the dealership was so super nice especially my sales man Leroy. I would definitely recommend this place to everyone that I know. Everyone Everyone at the dealership was so super nice especially my sales man Leroy. I would definitely recommend this place to everyone that I know. Everyone was very knowledgeable of what was going on. More
by stacy l grice
Employees Worked With
June 02, 2017
AWESOME!!!!! My husband went in looking at used SUV's and test drove the GMC Terrain in the end. Fell in love with it before we left the lot and wanted it more aft My husband went in looking at used SUV's and test drove the GMC Terrain in the end. Fell in love with it before we left the lot and wanted it more after learning about some of the features! They were very understanding about our request for better tires and in the end we left as new GMC owners. Everyone there was great and i have never had such a great experience with buying a car. No pressure no trying to get you in a vehicle you don't want and for an extra 100.00 we got extra coverage on our vehicle if anything should happen. I would highly recommend this place. More
by athena1977
May 30, 2017
Satisfied! My overall experience with the dealership as a whole was not 100% however my salesman George was awesome. George did everything he could to ensure cus My overall experience with the dealership as a whole was not 100% however my salesman George was awesome. George did everything he could to ensure customer satisfaction. If you want someone who is friendly and professional, talk to George. Brittany was also great, she was the one I signed all documents with. More
by Dr. J :-)
May 29, 2017
Very satisfied Super nice and helpful very honest she made me feel comfortable when it came to choosing a vehicle I appreciate everything that she did I will recomme Super nice and helpful very honest she made me feel comfortable when it came to choosing a vehicle I appreciate everything that she did I will recommend going to her More
by Brandy
Employees Worked With
May 29, 2017
Happy Very nice and helpful... love how fast he work and found the right person to help me find the right car.. made sure everything was good for me and my Very nice and helpful... love how fast he work and found the right person to help me find the right car.. made sure everything was good for me and my son before we left More
by Brandy
Employees Worked With
