North Coast Mitsubishi - West Cleveland

DONT PURCHASE A CAR FROM HERE! I got my car here two years ago , and ended up needing to get serviced through THE WARRANTY that I purchased through them! And guess what , my car st I got my car here two years ago , and ended up needing to get serviced through THE WARRANTY that I purchased through them! And guess what , my car stayed in the entire same spot for 40 days , and Arielle (the service manager) Who works under Miguel, stated that my car is going to get serviced and he communicated with my warranty company and that everything is ok ….well every week I try to get ahold of someone to give me updates and answers , no one would answer the phone. The phone would ring then they would forward me to voicemail. Finally get a hold of Arielle and gives me his cell stating he’s the one servicing my car…well we come by after I speak to my warranty company myself , Arielle hasn’t reached to them but once!! In the entire month my car was sitting in blizzards not even moved or checked! This is what I get for paying 4,000$ warranty from north coast auto mall….STAY AWAY! yet alone the front desk man , Christian who said to me “yeah sorry I can’t help you I’m the little person that works under little writing” …terrible , lazy men that just don’t want to do their job while they’re getting paid. a zoo is ran better than this dealership. Take your money to companies that are worth your time and money. North coast auto are FRAUDS! I will be telling everyone to never come here. More

I honestly can’t say enough good things about Milad Hanna at North Coast Mitsubishi - West Cleveland. From the second I walked in, they were super chill and didn’t make me feel like I was being “sold” a car at North Coast Mitsubishi - West Cleveland. From the second I walked in, they were super chill and didn’t make me feel like I was being “sold” a car (you know that awkward pushy vibe some salespeople give? None of that here). They really took the time to understand what I was looking for and somehow managed to make the whole process—dare I say it—fun? Milad Hanna knows his stuff, answered all my questions without sounding like a robot, and even pointed out a few things I wouldn’t have thought of on my own. What really sealed the deal for me was how they kept it real. No gimmicks, no hidden fees—just straight-up honesty. I asked in email (!!) How much is out-of-the-door price and got an answer in email( !) in about 5 minutes. You try it with other sales guys elsewhere! And even after I drove off the lot, they followed up to make sure everything was good. More

Very helpful great customer service and he got me APPROVED! I recommend anytime.Come see Zes APPROVED! I recommend anytime.Come see Zes More

This dealership added addendum to my loan application which they refuse to remove. I was at the dealership for 5 hours with my girlfriend so , I guess there intent was to wear this 65 year old , visually which they refuse to remove. I was at the dealership for 5 hours with my girlfriend so , I guess there intent was to wear this 65 year old , visually impaired disabled man down , so he would miss some things that were added to the loan. They succeeded and now I have 3000.00 of addendum’s I did not want and do not need. I recently moved from Florida were lemon laws protect Seniors but in Ohio it seems every man for himself. I plan to write my local representatives and seek to get seniors protections added to the laws in Ohio. Unfortunately until then I would tell everyone to avoid North Coast Mitsubishi, Cleveland Ohio. More

I was extremely pleased with my salesman Kris Burgess. It was a very easy transaction and everyone involved were very professional. It was a very easy transaction and everyone involved were very professional. More

Jonathan was extremely helpful. As usual, getting a car is a very timely thing and he made it easy. Food was amazing! As usual, getting a car is a very timely thing and he made it easy. Food was amazing! More