North City Honda

no customer service, not answer calls and rude finance manager Jason extremely rude and no customer service, very upset, no answer phone calls and kick xxxxx around, waste tremulous time trying to finance manager Jason extremely rude and no customer service, very upset, no answer phone calls and kick xxxxx around, waste tremulous time trying to solve some simple problem, (still not solved) More

Where the parts manager, Paul? He was amazing! He knew the products without even looking in the computer. He was so jovial, friendly and always about great customer service. the products without even looking in the computer. He was so jovial, friendly and always about great customer service. More

I was in the dealership yesterday doing comparative shopping because I had not yet decided on a car brand for my next car. As it usually happens, if I see something I really like, I will make a decisio shopping because I had not yet decided on a car brand for my next car. As it usually happens, if I see something I really like, I will make a decision right there to get it. It turned out that I fell in love with the new Honda Accord Hybrid and decided I wanted to purchase it right there. The service was good up until that point. I looked over the information & price tags and saw that there was a "market adjustment" fee that the dealer put on the car. The MSRP of the car was $35,000. I told the sales associate that I had cash in hand and was ready to make everything happen. The associate told me that this was a "rare" car and that the owner wanted to keep it on the lot for at least 30 more days. In addition, he said there would be a "market adjustment" fee applied to the car. In other words, they were going to charge me $3,000 above the MSRP simply because they thought this car was "rare." My family has purchased 2 brand new cars from them in the past 2 years and this is how they treat us. I will NEVER buy anything from them again if this is how they treat their repeat customers. It's one thing to make someone pay full MSRP. It's another to deliberately try to rip off repeat customers by adding on "market adjustment" fees of $3,000 above the MSRP for nothing. It should be known that this "market adjustment" fee was NOT fees for add-ons...it was simply a price gouge that the salesman acknowledged was something other dealers were starting to do. It is scary to think of how these people treat customers who have not bought 2 cars from them. Repeat customers are obviously treated poorly. More

Very rude and unprofessional sales manager (Lou). Waste of time. STAY AWAY!!! Sales staff are fine trying to make a living - however all sales go through the sales mgr, and he is a very rude person with of time. STAY AWAY!!! Sales staff are fine trying to make a living - however all sales go through the sales mgr, and he is a very rude person with an attitude problem. More

John went the extra mile to Madison WI to get us the model and color we wanted and was always helpful and cheerful. Everyone at the dealership was helpful and their service in the 25 years I have dealt model and color we wanted and was always helpful and cheerful. Everyone at the dealership was helpful and their service in the 25 years I have dealt with them has been outstanding. More

I bought my 2013 Honda Fit at Carr's Honda about a month ago. The dealer, John Ruberry, is very helpful and professional. He was with us every step on selecting a right car. He truly care his customer month ago. The dealer, John Ruberry, is very helpful and professional. He was with us every step on selecting a right car. He truly care his customers because he would take times to follow up with you. I highly recommend him to be your dealer. George More

If every car salesperson was like Kevin O'Connor at Carr's, consumers would enjoy car buying a whole lot more. Kevin was extremely helpful, kind, and patient, even staying at the dealership with us we Carr's, consumers would enjoy car buying a whole lot more. Kevin was extremely helpful, kind, and patient, even staying at the dealership with us well after they had closed, and offering to operate on our watch -- i.e., no pressure at all. It's funny, but *not* having pressure enticed us to come back to him when we were ready to purchase. I also appreciated that he wasn't involved in the haggling -- that was left to the biz manager, who gave us a very fair price and didn't push unnecessary crap (he did offer the standard warranties, but didn't flinch when we declined). Long story short, I'll come back to Kevin in a heartbeat the next time I buy a Honda! More

Experience was positive from the get-go. After research I knew I wanted a base Fit. I emailed 3 dealers, asking specific out the door numbers -- 1 no answer, 1 answered twice but just said "come in to talk" knew I wanted a base Fit. I emailed 3 dealers, asking specific out the door numbers -- 1 no answer, 1 answered twice but just said "come in to talk" and gave no info, and Tara Jolley at Carr's responded in 40 minutes with exact (good) price, including details of taxes, fees, etc. When I came in a Carr family member greeted me and handed me over to Rey, who answered every question and NEVER pressured me for upgrades or a different model. The trade-in process was quick and honest, and the paperwork was handled by Sarge clearly and quickly. All-in-all it was a fine sales experience, and I hope the service side keeps up the good work. More