North City Honda

Jamarcuss, & Mr Wise we’re very helpful, extremely willing/ to assist the Customer- both these Gentlemen were valuable assets, and made process, very seamless! Thanks again! Orlando Quezare willing/ to assist the Customer- both these Gentlemen were valuable assets, and made process, very seamless! Thanks again! Orlando Quezare More

I came to ask some questions and had the pleasure of meeting Nataly Guijosa. I explained up front that I wanted information and was not ready to buy. Without even a moment of hesitation she asked me t meeting Nataly Guijosa. I explained up front that I wanted information and was not ready to buy. Without even a moment of hesitation she asked me to ask all of my questions and she asked if there was anything I'd like to get a feel for to help in my future decisions. This was a shock to me because of how friendly and welcoming she was. I was just kicking the idea of buying a car around, but I ended up falling in love with an Accord and Nataly. More

The best car buying experience my wife and I have ever had in our lives! Our sales associate, Kendall, was so easy to work with, we felt no pressure to do anything that we did not want to do, and we got a had in our lives! Our sales associate, Kendall, was so easy to work with, we felt no pressure to do anything that we did not want to do, and we got a FANTASTIC deal on a car. The General Sale Manager, Jim, was wonderfully accommodating and made us feel right at home. There were no sleazy sales tactics, no gaslighting, no emotional manipulation, no hidden fees or surprise charges. Just truthful, honest, upfront people who will work with you to get you the best deal possible, allowing you to level the dealership feeling like you are on Cloud 9. I'd give 10 STARS if I could! This place is simply the best and will be my #1 recommendation for anyone in the market for a car! More

My Civic broke down not too far from this dealership. being Thursday afternoon decided to have the car towed to this dealership. Customer service rep over the phone was pretty rude and definitely not fo being Thursday afternoon decided to have the car towed to this dealership. Customer service rep over the phone was pretty rude and definitely not focused on making the customer happy. $165 just to inspect the car despite me telling them over the phone what the issue with the car was. Following morning received the quote for the job (replacing the starter) for $960 pre tax (total of $1000 and change). Decided to not to get the work done there as clearly all they care about is to rip you off. Went there the following day to pay for the "inspection" and being able to have the car towed somewhere else. customer service rep and his manager could not demonstrate and back up the $490 3 hours labor needed for the starter (everywhere on the web the average time is 1 to 2 hours) with $500 I got the car towed somewhere else, the job done and got oil change as well. These people do not care about you. Still hard to understand why they would scam you unless they get a cut of the scam. Do whatever you want but if you go there you'll get ripped off, especially if you towed your car there and they think that you do not have any alternative other than getting the work done there. Good luck More

Had a great car buying experience with my new Honda Pilot. John, the General Manager, went above and beyond and the sales staff were professional and friendly. They have my business for life! Highly re Pilot. John, the General Manager, went above and beyond and the sales staff were professional and friendly. They have my business for life! Highly recommend! More

Good experience I had with a dealer sale Sam Barcham, a nice guy to have dealing way, patience, try to do his best, and knowledge of details of my several questions. That was my first time buying a brand nice guy to have dealing way, patience, try to do his best, and knowledge of details of my several questions. That was my first time buying a brand new car in the U.S., and I got my lovely color, model, and height technology at a fair price even I did budgeting for buying before got there. but, I loved that car the first time:) here I'm talking about the day of buying. after that, I will see how would be :) A good team with their manager. Keep up and honestly! Thank you for all. More

Horrible service. Purchased my new 2020 Honda Pilot from them and after a month my touchscreen and front dashboard kept shutting off while driving. Took it in for service and they refused to even look at it them and after a month my touchscreen and front dashboard kept shutting off while driving. Took it in for service and they refused to even look at it. One of the service leads, Crystal Montanez, told me it was a manufacturer issue that does not have a fix, so there was nothing they could do. She asked me to "just drive it like that until you get a recall notice or update from Honda." After insisting that they at least do an inspection since the screen and front dashboard was totally black as I was showing her there in person (which also means my radio, rear-view camera, and speedometer/odometer were all non-functional and non-visible), Crystal became even more rude and said "Fine, we'll take a look, but there's nothing we can do." After a couple hours, they called me to pickup my car and gave me a service slip that just stated they could not re-create the issue I had come in for. Even as I turned on the car to leave the dealership, the screen and dashboard were totally dead. Worst service I have ever experienced, especially from the dealership where I originally bought my vehicle from. I went to McGrath City Honda where after several service trips, they were able to successfully fix the issue and were polite and accommodating and communicative throughout. Shame on Ms. Montanez and North City Honda. More