North City Honda

SCAM. Changed listing price of vehicle as I test drove it I called to confirm availability and price, then immediately went over to check out a vehicle. The salesperson pulled up the car info online and the p I called to confirm availability and price, then immediately went over to check out a vehicle. The salesperson pulled up the car info online and the price matched what I saw at home. I briefly inspected the car and test drove it around the block. We quickly returned and I pulled up the website info to think things over, only to find the price had jumped over $600. The salesperson made an effort to act surprised "hmmm, are you sure? let me check on that", then retreated to some other employee/ manager, and returned to say they'd sell it for the price I saw - without acknowledging the unethical scam maneuver of raising the price while I was literally driving the car. I tried to leave, at which point the salesperson implored me to wait a moment, then some manager then came over to assure me prices fluctuated daily - considering I had been there for about 20 minutes, I couldn't help but laugh... and gtfo of there. Such a joke. Don't get scammed by this place! More

NO Ethics / total lack of professionalism - Sold a car right Located a vehicle at North City Honda, I was interested in purchasing from out of state. Contacted a salesperson and made arrangements for a third pa Located a vehicle at North City Honda, I was interested in purchasing from out of state. Contacted a salesperson and made arrangements for a third party inspect the vehicle. Upon receiving the report, I said I wanted to purchase car and asked dealership for a purchase order to provide to my Credit union as I was pre-approved for a loan. Took them almost 2 days to get PO emailed to me. During this time, I made numerous contacts explaining I didn’t want to be pushy, and was happy to work at their pace based on the Corvid situation, but I didn’t want to lose out to another buyer; all concerned assured me the car was taken upstairs with my name on it and it was mine. I offered to put down money to hold, but they said it was unnecessary. When I received the PO I immediately sent to my credit union to get check overnight. Confirmed with my Credit union the check was being overnighted and started trying to reach dealership to share Fed Ex tracking number and copy of the check that was sent. Spent the next three days trying to reach anyone in the dealership including the GM, finance manager and salesperson by phone, voice mail, email and text leaving numerous messages with no response. I also called LeaderAuto Group the parent company and left numerous messages with three people from the management team with no success. Finally, at the end of the third day I reached a member of the management team at LeaderAuto and explain my situation. He promised to look into the situation and would call me right back. Received a call from a person who identified himself as Customer service at the dealership and proceeded to tell me the car had been sold to someone who offered more than asking price and he would do all he could to fix situation and proceeded to tell me about a car that I might be interested in as a replacement. I told him I wanted to know how this happened, but would look at his alternative, and he promised call back the next day to make sure to make this right. The next day I received no call and spent the next 2 days try to reach anyone to help me find out where my check was. Finally, after 5 days, I reached the President of LeaderAuto Group who helped me get my money returned and re-reimburse me for my inspection fee. She did apologize and was nice enough, but offer no explanation and I really felt no real remorse, but only that she wanted to sweep this under the rug and get past this ugly situation. 5 days of xxxx and nothing to show for all my effort. More

Two or Three cuts above other dealerships Summary points: 1. Best Honda dealership experience of my long life. I have a history with four other local Honda dealerships. 2. North City Honda Summary points: 1. Best Honda dealership experience of my long life. I have a history with four other local Honda dealerships. 2. North City Honda is two or three cuts above anybody else. Five-plus stars, highest praise; honest, transparent pricing, no high pressure, treated like a human being with a brain. No nonsense like after-market add-ons. 3. Amazing deal Everybody knows you can’t throw a snowball in the Chicago area without hitting a Honda dealer. They are everywhere. I’ve been to many of them. Not bad people but I have something better: North City Honda and its sales, service, finance, and management team. Absolutely the best buying and service experience of my life as a Honda owner. More

Scammers, liars, con artists This place is a xxxx hole. Beware of all the scammers who work there. They sold me a pre owned Civic 5 month ago and still failed to provide me the This place is a xxxx hole. Beware of all the scammers who work there. They sold me a pre owned Civic 5 month ago and still failed to provide me the title for it. I bought it all cash upfront. They won't give me the title nor take the car back and give me a refund. More

Sales department is great, Service department sucks! I got a new car from North City Honda, sales department was great, but the service department is horrible. I took my new car to get an oil change and I got a new car from North City Honda, sales department was great, but the service department is horrible. I took my new car to get an oil change and a car wash and the scratch my interior screen and small damage on the passenger door and damaged the black plastic spoiler so they kept my car five days to fix the outside damage and did a terrible job, so they said they will send it out to get it fixed by a pro paint shop. When my car came back from the paint shop, their was more damage inside and outside my brand new car. Now one of the managers Kevin told he will not order the the rest of the damaged parts, even though one or more items was pointed out directly to him at the time we picked up the car and the other manager that’s no longer there. Kevin just told his not going to keep fixing damage I make.....besides the fact that u never talk that way to a customer, I never got the chance to break-in my new car....plus a month+ of my valuable time and trying to stay calm, numerous text, calls and time spend at the dealer. (Best best one I heard was...that my personal warranty policy (that we purchased) was going to be used to cover parts that they damaged doing the time they had my car. And when I asked about it, Kevin told me, “does is matter as long as it’s paid for”.....YES IT DOES! Very dissatisfied with Service department! upset beyond words More

Rude liars bad customer service and many more I have never written a review before but this time I need to so other people don’t fall in same trap last week I purchased a brand new 2019 Honda Acco I have never written a review before but this time I need to so other people don’t fall in same trap last week I purchased a brand new 2019 Honda Accord and I was lied to on everything and the one that pains me most is after a week with the car I found out paint was pealing from driver side door went back to the dealership and show them only for them to be pushing me around when I called on phone my salesman pick up and tell me he will call me back then hang up on me but he will never call they gave me appointment today my only surprise was I gat there and here he came to me with another excuses I gat pissed that I told him I’m a customer and he has to treat me like a customer and I’m tired of all he’s excuses my greatest surprise was the whole salesmen started cussing me out saying so many different words to me just bcuz I’m trying to prove my right they told me I’m hungry and cursed me out like am a kid I’m a customer for Christ sake and I have the right to complain if some is wrong with a brand new car I’m paying $36,769 for what kind of dealership do this kind of thing cursing a customer out in the show room this is unacceptable America Honda needs to do something about this for real cuz I have never ever in my life seen a dealership behave this way now I’m not surprised seeing a lots and lots of bad reviews about this dealership north city Honda on western be careful when you go there they are unprofessional and lairs they can not be trusted pls do not make a mistake Ibraham Gaye and Habeeb are the worst salesman a dealership could want they are unprofessional and I have heard a lot about them do not go there save yourself a stress More

Best Car Buying Experience Found the car we were looking for on Cargurus, called and spoke with Ishmael , we told him what we wanted to pay for the car and he made it happen , Found the car we were looking for on Cargurus, called and spoke with Ishmael , we told him what we wanted to pay for the car and he made it happen ,couldn't be happier with the whole process. When we went to pick it up, Ishmael met us at the door and took us to see the car it was exactly what we wanted ,detailed and ready to roll.Everyone at the dealership was very helpful and friendly .Best car buying experience ever,worth the 2 hour drive. More

I almost purchased a CR V, but canceled I agreed to a price for a car with my trade in. I gave them a credit card for a down payment deposit. it was not to be charged until i signed the pa I agreed to a price for a car with my trade in. I gave them a credit card for a down payment deposit. it was not to be charged until i signed the papers the next day. I went over the numbers after I left and realized they sneaked in some charges. and lied to me about the inventory on a particular color I wanted. So first thing in the morning I canceled my appointment and therefore the deal. They refused to reverse the "pending" charge on my card. They told me they were too busy. then Miguel Estrada the manager told me corporate had to do it. and it would be done on Monday. it was not. for one week it Wendy from a pending state to a processed state. Miguel, when I tried to speak to him, yelled over my voice. when I stopped talking, he stopped talking, when I talked he yelled over me. he was verbally abusive to me and would not let me talk. I really want to press charges against him. for the unauthorized charge and for the verbal abuse. I will report to Honda corporate as well. I cant even describe the behavior by him. it was so disrespectful and abusive. Please proceed with caution and read all fine print. More

Great experience, very professional and friendly If you’re going to get a new car or lease one, just ask for Mohammed. He is awesome! Excellent knowledge of vehicles and very friendly. Helped me the If you’re going to get a new car or lease one, just ask for Mohammed. He is awesome! Excellent knowledge of vehicles and very friendly. Helped me the get the right car for me, not pushing to just get a car. I leased the car almost a year ago, and I’m more than satisfied. I love it!!! Whenever I have questions or I need an appointment for service Mohammed is on top of it, responds right away and make it happen! I really appreciate your help! Thanks so much Mohammed!!! More

Honda City, on Western has damaged my car in their inspectio The service department is unethical and has deemed my car unsafe to drive after I had a routine safety inspection. Do not go here! Quality of service The service department is unethical and has deemed my car unsafe to drive after I had a routine safety inspection. Do not go here! Quality of service is unprofessional. One should not go to a shop for an inspection and not be able to drive the car after. They broke the car, and wanted to charge me $3,000 to fix it, after they broke it themselves! More