North City Honda

Had a great car buying experience with my new Honda Pilot. John, the General Manager, went above and beyond and the sales staff were professional and friendly. They have my business for life! Highly re Pilot. John, the General Manager, went above and beyond and the sales staff were professional and friendly. They have my business for life! Highly recommend! More

Good experience I had with a dealer sale Sam Barcham, a nice guy to have dealing way, patience, try to do his best, and knowledge of details of my several questions. That was my first time buying a brand nice guy to have dealing way, patience, try to do his best, and knowledge of details of my several questions. That was my first time buying a brand new car in the U.S., and I got my lovely color, model, and height technology at a fair price even I did budgeting for buying before got there. but, I loved that car the first time:) here I'm talking about the day of buying. after that, I will see how would be :) A good team with their manager. Keep up and honestly! Thank you for all. More

Horrible service. Purchased my new 2020 Honda Pilot from them and after a month my touchscreen and front dashboard kept shutting off while driving. Took it in for service and they refused to even look at it them and after a month my touchscreen and front dashboard kept shutting off while driving. Took it in for service and they refused to even look at it. One of the service leads, Crystal Montanez, told me it was a manufacturer issue that does not have a fix, so there was nothing they could do. She asked me to "just drive it like that until you get a recall notice or update from Honda." After insisting that they at least do an inspection since the screen and front dashboard was totally black as I was showing her there in person (which also means my radio, rear-view camera, and speedometer/odometer were all non-functional and non-visible), Crystal became even more rude and said "Fine, we'll take a look, but there's nothing we can do." After a couple hours, they called me to pickup my car and gave me a service slip that just stated they could not re-create the issue I had come in for. Even as I turned on the car to leave the dealership, the screen and dashboard were totally dead. Worst service I have ever experienced, especially from the dealership where I originally bought my vehicle from. I went to McGrath City Honda where after several service trips, they were able to successfully fix the issue and were polite and accommodating and communicative throughout. Shame on Ms. Montanez and North City Honda. More

My daughter was refused service and told to leave the dealership for no reason except her appearance. I would definitely not give them any business dealership for no reason except her appearance. I would definitely not give them any business More

The Bait and Switch is alive and well at North City Honda! I went there to test drive the HR-V, EX. The GM did the numbers. And they looked good. However, when I went to purchase the car, the number Honda! I went there to test drive the HR-V, EX. The GM did the numbers. And they looked good. However, when I went to purchase the car, the numbers were for a Sport model, not the EX. I discovered the issue when the sales person and I went out to the car, so that he could hook up the Bluetooth. There was no moonroof or push button start! And when the GM did the numbers for the EX, it was an additional $1,650. I just walked out. More

Before I came in to the dealership, I called and spoke to Tom and I expressed my interest in trying to purchase a Honda Civic. I informed him of my very strict budget, and he ensured me that he would be able Tom and I expressed my interest in trying to purchase a Honda Civic. I informed him of my very strict budget, and he ensured me that he would be able to help me out, so I came in to the dealership for this very reason. Tom was running numbers with me but I was confused because he started off with numbers that were higher than what I had told him I was willing to spend. After a lot of back and fourths, Melvin, I am assuming, the manager, came out and commented why I was giving Tom a hard time. He tried to come off as playful but his tone said otherwise. Melvin finally spoke to me about trying to negotiate with me on price but was still not meeting me on the price I had informed both of them that I was willing to spend. Melvin was asking me questions about my lifestyle, and it was at this point that I could notice that he had no desire to help me out because he was already cutting me off so rudely. My insurance company was able to tell me the retail price cost that they had paid so I knew exactly how much they were trying to profit off of me. I explained that to Melvin and he was surprised that I had found out that information and was upset that I knew how much they were trying to profit off of me. I explained my frustration to Melvin the manager about how I had called and spoke to Tom prior to coming to inform them about my strict budget, yet they ignored it and were trying to go over board with the price. I also explained to Melvin, about Tom then showing me the “CarFax Report” of the Honda Civic, yet the car that was displayed on that carfax report was of a 2017 Honda Fit vehicle! Tom was showing me the wrong carfax report! Tom initially didn’t even Know where the car was, since it was in inspection at the time of my visit. We spent about 15 minutes looking for the car, driving along with Tom to the different locations of where the car could be at and that was a waste of time already. I expressed my frustration to Melvin about wasting so much time already and he rudely shouted, well let’s not waste any more of your time and didn’t even bother to apologize for their miscommunication and unprofessionalism. I was extremely taken back by this because Tom had ensured me that he was able to help me out, which is why I even stopped by at their dealership in the first place. I was so frustrated with my experience at this dealership. Melvin had such a rude attitude and such a sarcastic tone that I thought to myself, “is this guy serious?” I couldn’t believe the unprofessionalism I dealt with at this location. A simple “we can’t meet you at your desired price point” would have sufficed. I came extremely prepared to purchase a vehicle if the price was right enough, but I was left with such a sour taste in my mouth of how badly I was treated because I am a woman. It is already tough having to shop for a car when you’re a women because the men working at these dealerships act extremely entitled and think that women are stupid enough to fall for their high prices! I am baffled by the experience I had to go through with Melvin today, he’s such a mean character. Rest assured I will be exposing my experience with Melvin and this dealership on every social media platform there is. I only hope that no one else will have to go through such an embarrassing moment such as I have in this dealership! More

I’ve had an issue with a cracking/popping noise in the speakers of my new 2019 Honda Odyssey minivan intermittently ever since I purchased it. I was scheduled to bring the van in for service a few weeks a speakers of my new 2019 Honda Odyssey minivan intermittently ever since I purchased it. I was scheduled to bring the van in for service a few weeks ago when the service manager Richard Ward called me and told me to re-schedule service because Honda had identified this as an issue and that their staff was going to receive training and the tools to fix the problem in a week or so. I re-scheduled my car for service about 2.5 weeks later and upon scheduling was told there were 3 recalls that also had to be addressed. I was told it would be around 4 hours to fix everything and I verified with the service person that the popping in the speakers would also be addressed and I was told yes. I also called the day before my service appointment and spoke with a service technician to make sure they were able to fix this issue and was once again told yes. Fast forward to day of service. I waited at the dealership for 5+ hours for everything to be addressed. Upon checking out the guy helping me said that he didn’t hear the cracking noise in the speakers and that the technician tightened a few things and it should take care of it. When I voiced my frustration with the situation Richard dismissed my concerns with having to possibly bring my car back yet again, made up excuses as to why it may not be fully addressed and was defensive and rude. I have been a healthcare manager for 17 years and if I ever spoke to a customer like Richard spoke to me I would have been fired. So now the initial problem for why I scheduled my car for service may or may not be fixed and I might have to take it in yet again for another lengthy service visit when I was told it would be addressed. I will never buy another car from North City Honda and will tell everyone I possibly can about the awful service. If I could transfer my service contact to somewhere else I would in a heartbeat. More

North City Honda is great! We had a great experience with North City Honda. Jim Martinez is a great salesman who makes buying a car a pleasurable experience. We’ve dealt with We had a great experience with North City Honda. Jim Martinez is a great salesman who makes buying a car a pleasurable experience. We’ve dealt with him before and he never disappoints. More

Jim Martinez GSM North City Honda I had the pleasure of working with the GSM Jim Martinez at North City Honda today. He handled all my requests quickly and efficiently. His staff was p I had the pleasure of working with the GSM Jim Martinez at North City Honda today. He handled all my requests quickly and efficiently. His staff was professional and courteous. Jim and James Bates were great to do business with highly recommend ! Mike More

Lack of professionalism/horrible customer service We had a terrible experience with the service department of this dealership. They blamed us and accused us of lying after the airbags deployed because We had a terrible experience with the service department of this dealership. They blamed us and accused us of lying after the airbags deployed because we hit a pothole. There was little to no sympathy for this incident, which injured a family member. We were subject to demands for money to be paid, although the check was coming from our insurance. The service department made us feel that all they cared about was money. We are outraged with how we are treated after purchasing our vehicle from these individuals. I highly recommend that no one buy or service their vehicle at this location. Customers should not be mocked and made to feel like they are means to an end in service of as much money as soon as this money can be extracted. More