North City Honda

I have never visited a dealership that has such a poor service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone ban service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone banged in my rear in a parking lot was done by them. The V in the CR-v fell out within two weeks and then 45 days later their was an indent in the morning when I went to my garage, and now another garage feels that due to faulty work their is a permanent indent. Every time I go there I am being milked, first it was the brakes, then its some sensor or the other, which when I spoke with my automobile colleagues who is a motor designer and engineer sounded a bit like malarky. I never get a reason, suspected reason or probable cause such that I can keep an eye open on what to do. I have owned Honda's and Toyota's my whole life and never had the amount of service this dealer has milked me for. I have taken a copy of my entire records and will have them reviewed by another dealership to crosscheck their decisions. Further if I feel their is unfair practice I shall take them to the BBB More

BEWARE of the sales people at Carr’s! I have never written a review before, but this experience was so TERRIBLE I thought people should know. This dealership was shady and the salesperson was complete written a review before, but this experience was so TERRIBLE I thought people should know. This dealership was shady and the salesperson was completely rude. I have never been treated so rudely as a customer. If you want to be YELLED AT and BERATED in the middle of the showroom floor than this is the dealership for you. I've leased my last two Hondas from this place and did not have a problem then. This time around I was looking to buy. After I test drove the car I began to inquire about the price of the car. The salesperson asked me if I was going to turn in my lease and buy the car that day, which I was not prepared to do. He would not give me a price on the car. He told me once I was serious about buying the car then he could tell me the price. (Attention Customers – This should be a RED FLAG. If they do not want to tell you the price, they never will. Don’t waste your time with that dealership. Move on right away.)(Attention Sales personnel - when customers ask you for pricing, start assuming they are serious about buying. It's not going to cost you anything to tell a costumer the price. You may actually gain their business.) I came back a couple weeks later after narrowing down my choices. It was between the Honda and a Toyota. I went in and asked for the price. Again, I was told if I was not buying it that day I would not get a real price. He did give me a ballpark figure. I told him that I would not commit to buying a car when I did not know what it would cost. Keep in mind I had a lease car to turn in and there was a tax credit that got applied to the car based on what the dealer was willing to pay for the car. The salesperson I worked with told me different things regarding how ending my lease early would benefit me by lowering the final cost. (Not clear if he didn’t know himself or was just jerking me around. It’s a little complicated to explain in this format, but ask a manger to explain it to you.) The manager was able to easily explain it to me in less than 5 minutes. The dealer needed to look at my lease car, for obvious reasons which I think were perfectly reasonable and didn't consider this one of their shady business practices. I brought the car in again the next night to try to get the true cost of the car. I was completely serious about purchasing this car. That's why I came back to get the price. The deal was not going to happen that night, but I did want that car. When the salesperson saw me the for the second night in a row I thought he would be happy to know that I was seriously interested in the car, but to my surprise that was when he began to YELL AT ME and BERATE me in the middle of the showroom floor. I was SHOCKED and HORRIFIED and even cried it was so bad. I'm surprised that I didn't just leave that moment. I'm sure it was the shock that kept me from running out the door. The sales manager on duty that night did try to rectify the situation. He spoke to me and tried to continue working with me since I was interested in the car, although he kept trying to push me in to a 4 wheel drive when I only wanted the 2 wheel drive. He said they did not have any 2 wheel drive in stock. They were more concerned about pushing the cars they had on their lot rather than getting you in the car you want. Dealers can do a little leg work and find another dealership to work with if they want your business. He asked me to pick a color. He asked the salesperson to show me what they had available. The salesperson slammed the color pages around and YELLED AT ME AGAIN after I asked to see the colors inside instead or walking around the dark lot in the cold. Frankly, I did not want to be alone with the salesperson. Again, the sales manager had to step in. In the end, I could never get a straight answer from anyone about the price of the vehicle I was looking to purchase. I was told that the sales manger would have to contact the owner to see what he could offer. At that point I left. They kept talking about “earning my business”, which they obviously were not serious about. In my opinion if they were serious about “earning my business” they would have found me the car I wanted and made the call to the owner if that’s what it took to give a costumer a price. If you are serious about purchasing a car, DO NOT, I repeat DO NOT waste your time here. One other review said there weren’t any other dealerships close by. That’s not true. There is one in Niles (I think Castle Honda) and one closer to downtown (not sure the dealer). I don’t have anything good or bad to say about those dealers other than letting people know there are other options. It’s TOTALLY worth your time to avoid this place and drive the extra 15 minutes it may take to get somewhere, anywhere else. This place has lost my business forever. As another review wrote, "Sales are tough" I'm not denying that sales are tough, but customers want to be treated with respect. There is NO EXCUSE: long hours, commission only or whatever else is difficult about sales, for a sales person to EVER treat a customer the way I was treated. I know the sales manager saw exactly what happened. I hope the salesperson DOES NOT lose his job. Sure times are tough, but all the more reason to step up costumer service. More

This place is horrible. The worst. Stay away. Seriously. It completely deserves a one star rating. Some complaints, in ascending order of magnitude: 1. Repairs take surprisingly long. Way longer at ot It completely deserves a one star rating. Some complaints, in ascending order of magnitude: 1. Repairs take surprisingly long. Way longer at other dealerships I've been to. 2. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like chickens with their heads cut off the whole time, right in front of me, as I looked on, livid. I went in for a routine headlight replacement--in my model it can only be done at the dealership--and what should have taken about 20 minutes quickly turned to 2 hours. At the 2 hour mark I lost my patience and began to ask what was up. Well, it turns out they LOST MY CAR and thus forgot about me. It took them over an hour to track down. It had been "misplaced." What did I get? A rather half-hearted apology and a free oil change card. Gee, thanks. 3. I was driving on a highway recently when my car's engine basically failed. I got it off the road immediately and had it towed to a local mechanic. It turns out that a whole set of equipment, under the hood and toward the front, was out of wack. Like, screws loose, things in the wrong place. My engine coolant container got dislodged, leaked, and that was why my car flipped out on me. Who had worked on this? asked the mechanic. Only the dealer, said I. Well, they screwed up, he said. I called Carr's Honda to explain to them what happened. Only THEY had worked under my hood since I've owned the car. (It's a hybrid and I dunno what the heck is going on under there, so I stay away.) And, uh, there are ALL KINDS OF SCREWS LOOSE AND THINGS FALLING APART. The guy I'm talking to starts giving me all of this defensive corporate circumlocution -- about how it wasn't their fault and maybe I'd been in an accident (nope, and only they've looked at my car), and it's just really hard to tell, and so on. I get the mechanic on the phone and he explains the situation. The guy at Carr's Honda STILL won't bend an inch. I had a mechanic as a witness! Still nothing. The mechanic became incensed and said "Look, buddy, you do what you gotta do. All I'm saying is that if one of MY customer's came in saying what he's saying and with a car that looks like his looks, I'd be willing to admit my mistake and fix the problem." STILL nothing. We both hang up angrily. This guy at Carr's Honda even has the gall to call back to explain to me how it couldn't have been their fault. (He also, for the record, was happy to explain away my point #2. He offered this explanation that was detailed about where the car went and how it got misplaced. What he didn't seem to realize--and refused to acknowledge directly--is that, uh, THEY LOST MY CAR. For a long time. And that sort of thing does not bring about customer satisfaction. Or confidence.) The mechanics I was with scoffed at this, saying that THEY just looked too and that it was total malarky. The guy at Carr's Honda said that "these guys don't know Hondas." Nice. So, they at Carr's Honda have screwed me over before and know it. I have a mechanic who's willing to back up my accusations with detailed knowledge. STILL nothing. I just want an apology and a willingness to work with me to make this right somehow. I didn't have a set goal in mind when I called. There's just NO ONE ELSE who could have left that car like that--unless, of course, a collection of screws decided to hold a revolt of their own. Which isn't likely. Instead I got defensive behavior and corporate slick-speak about their "quality technicians" and how they "care about me as a customer." Oh, and this is a classic: this guy at Carr's Honda ended the conversation with the following: HIM: So, you know, I just want to let you know what happened and how it couldn't have been us because this is what we do for that [this big problem of mine could have been from a number of visits, which he didn't acknowledge as a possibility, either]. So we, uh, wanted to call and, you know, connect with your guy out there so maybe he can call us up in the future to talk about Hondas he's having trouble with. ME: WHAT?! Are you seriously making me an intermediary in your corporate networking? HIM: [at this point he gets flustered, as if completely unaware of how asinine and rude that is] Nothing came of it. The guy I talked to was completely unhelpful. He was not interested in working with me--a loyal customer who had, until item #2 on this list, happily come to their dealership--and didn't seem to be the least bit bothered by the fact that a customer of his was driving a death-trap that had be caused, in all likelihood, by some sort of oversight at that company. I got so disgusted I finally just hung up. More

was scared based on what I read here to go to this was scared based on what I read here to go to this dealer. Unfortunately, it's the only one around! I just bought a slightly used 2009 Honda Accord was scared based on what I read here to go to this dealer. Unfortunately, it's the only one around! I just bought a slightly used 2009 Honda Accord and within a week the TPMS light was on permanently. Of course the manual says the only option is to go to the dealer. Dorsey answered the phone in the service area and was thoroughly professional. Since I was going in anyway, I asked if I should get a full check-up. She asked a few questions and actually counseled that I didn't need to spend the money right now. So we agreed to check the light and I also asked if they would check the fluids. We set up an appointment for a few days later. I walked in, she was right there at the desk, took my keys and asked me what I wanted to do if they actually found something wrong. She called me in an hour and a half, had me sign a few papers and I was on my way. In fact, they reset the TPMS light and checked the fluids. Everything was fine and they didn't charge me a thing. They easily could have done any number of things to jack up the price or make me feel low - but Dorsey and the team were wonderful. Really good experience. I don't know about the sales side and maybe I got lucky, but if you go to Carr's - ask for Dorsey. You won't regret it. More

Brought my car in for wiper blade. Was told I needed entire wiper assembly and they would order part and call when in. They never called. I called and was told they w call me back. 2 hours and no call entire wiper assembly and they would order part and call when in. They never called. I called and was told they w call me back. 2 hours and no call. I called again & insisted they check on part. Waited 20 min on hold. Part in. Told service reg Greg I was not happy with they way I was treated. His response "not my problem." When I heard that comment, i decided to inspect the wiper assembly that he said needed to be replaced. I discovered it was perfectly fine. Slipped the bladed in and it worked perfect. Had I not checked I would have been ripped off $80. The manager Chip was rude when I asked why I was not called back, why I being charged for a part that I did not need and why the service rep was also rude. Bottom line on Carrs Honda, dont trust them for repairs. A simple wiper blade could have cost me $80. They did get me on the 60 oil change that should have been $30. More

They're very good at calling you & very nice to you when you're gonna make a purchase, but after you make a purchase, good luck trying to get in touch with your salesman. When I told Dave Woods, the financi you're gonna make a purchase, but after you make a purchase, good luck trying to get in touch with your salesman. When I told Dave Woods, the financial mgr, that I should have believed all the bad reviews I read about their dealership, he asked me, "Do you have anything constructive to say?" The salesman, Alex Siapno, promised us a wheel lock and told me to call him the day after Christmas before I stop by to pick it up, when I called him he never answered my call, even after I left a voice message. I don't understand how he became a sales manager. When I called their dealership, I talked to Dave Woods if Alex was there, he said yes but he's with a customer. It was weird that he couldn't be disturbed, as he was with a customer, and yet when I went there his cellphone was ringing off the hook and he kept walking out of the room to take the call or he would just talk to them while in the room with us. I don't regret buying my Pilot, I just regret buying it from them and their dealership. More

I bought my 2007 Honda Civic EX from Carrs at the end of May, 2007. The sale was fairly normal and I was satisfied. I took my car there for its second oil change today. I provided my own synthetic oil. May, 2007. The sale was fairly normal and I was satisfied. I took my car there for its second oil change today. I provided my own synthetic oil. I waited about an hour and the service assoc. came out and told me that the car was ready. I went to go an pick up my car. I could not find where they parked my car and searched for about 15 minutes looking for it. Finally I found the car and once I got in it the oil service light was not reset. So I decided to go to the trunk and see if they used my own oil. To my surprise they did not! I then went to the engine and checked if they even did the oil change. I checked the dip stick and the oil was still black as could be. Needless to say I was aggravated. I confronted the Service Director about this and he basically told me I did not know what I was talking about. After arguing for 10 minutes I was refunded my money. Avoid Carrs Honda Service. The are rude and dishonest. Reminded me of the terrible service I used to receive at Bill Jacobs BMW (avoid them also) More

I brought my car in to have brake work and other work done. It was expensive but I did expect this. However, they told me that I needed an additional $500 in repairs due to an oil leak. I park my car done. It was expensive but I did expect this. However, they told me that I needed an additional $500 in repairs due to an oil leak. I park my car in the same spot every day and do not have even one drop of oil in my parking spot, and I have never smelled even the slightest smell of burning oil. They insisted that I needed this work done, and so I had it done. I feel like such a sucker. I had gone to this dealer before and felt the same way - that they are looking to add things on - it feels more like hard sales than service. Both times, I left feeling that I'd been taken advantage of. I won't go to this dealer anymore. I know of another dealer where I feel that they recommend only what is needed. I'll drive the extra distance to avoid Carr's Honda. Signed, "Screwed out of $500" More

Beware ! Beware ! Beware ! From one consumer to the Beware ! Beware ! Beware ! From one consumer to the next... I wish I had trusted my first instinct (and the negative reviews I saw posted). This p Beware ! Beware ! Beware ! From one consumer to the next... I wish I had trusted my first instinct (and the negative reviews I saw posted). This place is incredibly horrible to deal with. They are like dealing with scam artists disguised as a reputable dealership. We waited over a month to not receive our car... they said it came in wrong but they had something similar... when we offered to purchase that one and tried to get it insured they had no VIN # to release to the insurance company - Mark the "salesperson" stated that it was not Carr's Honda policy to release VIN #'s to insurance companies. This was the first time my insurance agent had heard that in 11 years of experience. In the mean time my insurance agent overhears the Carr's Honda sales department woman discussing with Mark that the car slated for us had been sold ! You could 'chalk this up' to just a bad salesperson - Mark (and he really is) - but Carr's Honda as a whole is completely unresponsive when you try to reach someone else to remedy the situation. If the dealership backs the actions of salespeople like mark...then they are equally culpable and completely ineffective in dealing with the customer. Even if this dealership is convenient for you - please avoid it at all cost - in my and many other people's experiences you will wish that you had. Very poor dealership ... and a black-eye on Honda's good reputation. More

Below Letter is a complaint letter that was sent to Honda USA and to the owner of Carrs Honda. Recently, I have purchased a car from Carr Honda, almost. The reason that I am saying “almost” is because one USA and to the owner of Carrs Honda. Recently, I have purchased a car from Carr Honda, almost. The reason that I am saying “almost” is because one of your employees “blew” what could have been a perfect “no-hassle” sale. Your sales staff, along with the sales person that took care of the transaction was excellent. Though the process took over 4 hours, it was pleasant. There was no arguing or debating about the price. The price was agreed on within 15 minutes, and was basically the selling price. Everything looked great. Until, we went to see Mark, your financial officer. Mark is the most unprofessional person that I have ever met in the position of this status. Mark is very rude to the customers. He actually had the nerve to say that he “has better things to do”, than to sit there and take care of the customers. If I was the owner of this dealership, Mark would have been fired on the spot. His experience at that point is worthless, if he cost the business $70,000 in sales. Clearly, Mark does not have the educational background to know how to behave in a customer based environment. His skills are not an asset to the company either. The job that Mark performs could be done by an intern, or a beginner accountant. As a matter of fact, it could be done by anyone that has completed few accounting courses. Combine this with Mark’s attitude towards customers, and he is worthless to the business. Buying a car should a pleasant experience and Mark has definitely taken the proper steps to ruin that. The statistics show that a person with a bad experience will tell 10 people. I would like to inform you that not only have I told 10 people, but this experience has been posted on numerous internet blogs, and review websites. If for every 30 people that have thought about buying a Honda and have considered your dealership, one was to actually go and purchase from you, you would have at least 25 sales. Just to think that one “moron” can cost the business so much money. Now, people that read these comments will pass the word on, and on. So, you can imagine what kind of potential sales damage this has had on Carr Honda. This experience will also be forwarded to the owner of Carr Honda and Honda USA. Whoever receives this email, please forward a copy to Mark, your financial officer, so that he knows what kind of incompetent, uneducated, unprofessional idiot he is. Not only has he cost the dealership two sales, he also took away the commission of the sales person. Since that experience I have purchased two Hondas at one sitting. I have purchased a Honda S2000 ($35,000) and Honda Odyssey Touring ($35,000) from another dealership and that dealership was more than happy to make the sale. As a matter of fact, they have even added a Navigational System to the Odyssey for only $1000 extra. So, as you can see, not only Mark has given away a beautiful, sunny, $70,000 sale, but he has also cost the dealer numerous other sales. Now, if I can afford to buy two brand new vehicles at one sitting, be sure that most of my friends are also. Needless to say, they will not be making that purchase at Carr Honda. Please, take the time to thank Mark for that in front of the whole dealership staff. This guy is the biggest idiot that I have ever seen. More