North City Honda

Last month, I purchased a Honda Fit from Carrs Honda Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responde Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responded right away. We made plans to meet the following day. Immediately, I was greeted in the service driveway with a smile. We did a quick test drive and settled on a fair price. The financing was extremely simple and Carrs even helped me find a better price on car insurance. Alex was open and honest and for the first time buying a car, I felt good when I left the dealership. He demonstrated all the features and made sure that I had all the right features to enjoy my new car. This whole process only took 2 hours. The level of customer service that I received was extraordinary. I highly recommend Alex Siapno. More

I had a good experience at Carr's overall. I enjoyed I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a ve I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a very good price for my trade-in. Grant, as he's called, is a good guy. Like the other dealerships I visited, though, I received form letter-style emails from various addresses and also some fairly informal email communications from Alex. I would have preferred one point of contact -- someone I could call or email -- and more personal and professional communications. But maybe that's just me. Alex was responsive via email and friendly enough. He seemed to be trying to get a good price for me but was hard to pin down on specifics. Also he said that the Independence Day incentives ended on the Saturday when we visited but in fact they were still active when they reopened the following Tuesday. I didn't appreciate that. The final price took some haggling, which I hate, but they're pretty aggressive on making an attractive deal and I guess some haggling is just par for the course unless you go to CarMax, which is overpriced and still pushy even without the haggle. I left the dealership happy with the value of my Accord and they cleaned it up and sent me home with a full tank of gas and Grant explained everything thoroughly. Recently Carr's has been getting better reviews and I think that the awful reviews are generally from a few years ago and unmerited (at least on the sales side -- I have yet to interact with service). Also, most dealers websites could be more helpful and more frequently updated on financing, inventory, etc. and Carr's is no exception to this problem. Overall, it was a good experience, and I wouldn't let those reviews dissuade you from coming in. If you do, ask for Grant. More

I did all my research beforehand (even consulted Consumer Reports) so I went in after making an offer on the internet. I'm an informed consumer (as much as possible) so all I needed to do was test drive,cho Reports) so I went in after making an offer on the internet. I'm an informed consumer (as much as possible) so all I needed to do was test drive,choose extra warranties, ect and I was good to go. I'm not a spoiled brat who needs extra attention and I know how easy it is to turn a any simple transaction into a nightmare, so the whole process was painless. I'm happy to get another Honda and I love my new FIT. Everything else is secondary after you leave the showroom. The sales personnal were very nice but I always focus on my conduct. After all...I want this dealership to be around a long time to honor my extended warranty and I don't want anyone to remember me as unreasonable in the 8 years we'll be seeing each other. More

We had an AMAZING experience at Carr's today. Originally we went in to have our car serviced, because it would not start. We called the 800 number for complimentary roadside assistance that came with our la we went in to have our car serviced, because it would not start. We called the 800 number for complimentary roadside assistance that came with our last oil change, and a tow driver met my boyfriend at the car to take it to Carr's. In the meantime while waiting for the tow, I went to the dealership ahead of the car arriving to let them know it was on its way. While waiting, a nice young man named C.J. said hello to me and mentioned after I told him what was going on, that if we were interested in trading it in, they had some great offers currently running. When my boyfriend got there, I told him what C.J. had said, and we decided to walk in and take a look at the 2012 Civic EX that they had. The entire time C.J. was nothing but accommodating as we weighed out our options. After taking the car for a test drive, he asked us to just look at the numbers, and if they worked for us, could he help us get into a new car today. But if the didn't work for us, no harm no foul, we could walk away anytime. Fast forward maybe 10 minutes, and we found ourselves in the finance manager's office. Marc was just as helpful. Put the numbers out there as straightforward as possible, and gave us multiple occasions to think about it and decide if we were ready to commit to a new car and loan. At the end of the process we decided to buy the car, but the service didn't end there, C.J. walked us through setting everything up the way we wanted it, and made sure we were happy with our new purchase. Not once did anyone at Carr's make us feel like we were being pushed or pressured into buying something that we weren't ready to buy. I would recommend C.J. and Marc to anyone any time, and really appreciate the thoughtfulness and courtesy we were given today. Thank you C.J for making this experience so great! Andrew and Mary More

Most horrible service center. Extremely Rude staff. Overpriced repairs compared to other honda service centers. No matter how desperate you are go to someone else. I have yet to come across worst place Overpriced repairs compared to other honda service centers. No matter how desperate you are go to someone else. I have yet to come across worst place than this one. I have been there many times for oil change but few times for repairs. They are really aweful. More

I have never visited a dealership that has such a poor service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone ban service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone banged in my rear in a parking lot was done by them. The V in the CR-v fell out within two weeks and then 45 days later their was an indent in the morning when I went to my garage, and now another garage feels that due to faulty work their is a permanent indent. Every time I go there I am being milked, first it was the brakes, then its some sensor or the other, which when I spoke with my automobile colleagues who is a motor designer and engineer sounded a bit like malarky. I never get a reason, suspected reason or probable cause such that I can keep an eye open on what to do. I have owned Honda's and Toyota's my whole life and never had the amount of service this dealer has milked me for. I have taken a copy of my entire records and will have them reviewed by another dealership to crosscheck their decisions. Further if I feel their is unfair practice I shall take them to the BBB More

BEWARE of the sales people at Carr’s! I have never written a review before, but this experience was so TERRIBLE I thought people should know. This dealership was shady and the salesperson was complete written a review before, but this experience was so TERRIBLE I thought people should know. This dealership was shady and the salesperson was completely rude. I have never been treated so rudely as a customer. If you want to be YELLED AT and BERATED in the middle of the showroom floor than this is the dealership for you. I've leased my last two Hondas from this place and did not have a problem then. This time around I was looking to buy. After I test drove the car I began to inquire about the price of the car. The salesperson asked me if I was going to turn in my lease and buy the car that day, which I was not prepared to do. He would not give me a price on the car. He told me once I was serious about buying the car then he could tell me the price. (Attention Customers – This should be a RED FLAG. If they do not want to tell you the price, they never will. Don’t waste your time with that dealership. Move on right away.)(Attention Sales personnel - when customers ask you for pricing, start assuming they are serious about buying. It's not going to cost you anything to tell a costumer the price. You may actually gain their business.) I came back a couple weeks later after narrowing down my choices. It was between the Honda and a Toyota. I went in and asked for the price. Again, I was told if I was not buying it that day I would not get a real price. He did give me a ballpark figure. I told him that I would not commit to buying a car when I did not know what it would cost. Keep in mind I had a lease car to turn in and there was a tax credit that got applied to the car based on what the dealer was willing to pay for the car. The salesperson I worked with told me different things regarding how ending my lease early would benefit me by lowering the final cost. (Not clear if he didn’t know himself or was just jerking me around. It’s a little complicated to explain in this format, but ask a manger to explain it to you.) The manager was able to easily explain it to me in less than 5 minutes. The dealer needed to look at my lease car, for obvious reasons which I think were perfectly reasonable and didn't consider this one of their shady business practices. I brought the car in again the next night to try to get the true cost of the car. I was completely serious about purchasing this car. That's why I came back to get the price. The deal was not going to happen that night, but I did want that car. When the salesperson saw me the for the second night in a row I thought he would be happy to know that I was seriously interested in the car, but to my surprise that was when he began to YELL AT ME and BERATE me in the middle of the showroom floor. I was SHOCKED and HORRIFIED and even cried it was so bad. I'm surprised that I didn't just leave that moment. I'm sure it was the shock that kept me from running out the door. The sales manager on duty that night did try to rectify the situation. He spoke to me and tried to continue working with me since I was interested in the car, although he kept trying to push me in to a 4 wheel drive when I only wanted the 2 wheel drive. He said they did not have any 2 wheel drive in stock. They were more concerned about pushing the cars they had on their lot rather than getting you in the car you want. Dealers can do a little leg work and find another dealership to work with if they want your business. He asked me to pick a color. He asked the salesperson to show me what they had available. The salesperson slammed the color pages around and YELLED AT ME AGAIN after I asked to see the colors inside instead or walking around the dark lot in the cold. Frankly, I did not want to be alone with the salesperson. Again, the sales manager had to step in. In the end, I could never get a straight answer from anyone about the price of the vehicle I was looking to purchase. I was told that the sales manger would have to contact the owner to see what he could offer. At that point I left. They kept talking about “earning my business”, which they obviously were not serious about. In my opinion if they were serious about “earning my business” they would have found me the car I wanted and made the call to the owner if that’s what it took to give a costumer a price. If you are serious about purchasing a car, DO NOT, I repeat DO NOT waste your time here. One other review said there weren’t any other dealerships close by. That’s not true. There is one in Niles (I think Castle Honda) and one closer to downtown (not sure the dealer). I don’t have anything good or bad to say about those dealers other than letting people know there are other options. It’s TOTALLY worth your time to avoid this place and drive the extra 15 minutes it may take to get somewhere, anywhere else. This place has lost my business forever. As another review wrote, "Sales are tough" I'm not denying that sales are tough, but customers want to be treated with respect. There is NO EXCUSE: long hours, commission only or whatever else is difficult about sales, for a sales person to EVER treat a customer the way I was treated. I know the sales manager saw exactly what happened. I hope the salesperson DOES NOT lose his job. Sure times are tough, but all the more reason to step up costumer service. More

This place is horrible. The worst. Stay away. Seriously. It completely deserves a one star rating. Some complaints, in ascending order of magnitude: 1. Repairs take surprisingly long. Way longer at ot It completely deserves a one star rating. Some complaints, in ascending order of magnitude: 1. Repairs take surprisingly long. Way longer at other dealerships I've been to. 2. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like chickens with their heads cut off the whole time, right in front of me, as I looked on, livid. I went in for a routine headlight replacement--in my model it can only be done at the dealership--and what should have taken about 20 minutes quickly turned to 2 hours. At the 2 hour mark I lost my patience and began to ask what was up. Well, it turns out they LOST MY CAR and thus forgot about me. It took them over an hour to track down. It had been "misplaced." What did I get? A rather half-hearted apology and a free oil change card. Gee, thanks. 3. I was driving on a highway recently when my car's engine basically failed. I got it off the road immediately and had it towed to a local mechanic. It turns out that a whole set of equipment, under the hood and toward the front, was out of wack. Like, screws loose, things in the wrong place. My engine coolant container got dislodged, leaked, and that was why my car flipped out on me. Who had worked on this? asked the mechanic. Only the dealer, said I. Well, they screwed up, he said. I called Carr's Honda to explain to them what happened. Only THEY had worked under my hood since I've owned the car. (It's a hybrid and I dunno what the heck is going on under there, so I stay away.) And, uh, there are ALL KINDS OF SCREWS LOOSE AND THINGS FALLING APART. The guy I'm talking to starts giving me all of this defensive corporate circumlocution -- about how it wasn't their fault and maybe I'd been in an accident (nope, and only they've looked at my car), and it's just really hard to tell, and so on. I get the mechanic on the phone and he explains the situation. The guy at Carr's Honda STILL won't bend an inch. I had a mechanic as a witness! Still nothing. The mechanic became incensed and said "Look, buddy, you do what you gotta do. All I'm saying is that if one of MY customer's came in saying what he's saying and with a car that looks like his looks, I'd be willing to admit my mistake and fix the problem." STILL nothing. We both hang up angrily. This guy at Carr's Honda even has the gall to call back to explain to me how it couldn't have been their fault. (He also, for the record, was happy to explain away my point #2. He offered this explanation that was detailed about where the car went and how it got misplaced. What he didn't seem to realize--and refused to acknowledge directly--is that, uh, THEY LOST MY CAR. For a long time. And that sort of thing does not bring about customer satisfaction. Or confidence.) The mechanics I was with scoffed at this, saying that THEY just looked too and that it was total malarky. The guy at Carr's Honda said that "these guys don't know Hondas." Nice. So, they at Carr's Honda have screwed me over before and know it. I have a mechanic who's willing to back up my accusations with detailed knowledge. STILL nothing. I just want an apology and a willingness to work with me to make this right somehow. I didn't have a set goal in mind when I called. There's just NO ONE ELSE who could have left that car like that--unless, of course, a collection of screws decided to hold a revolt of their own. Which isn't likely. Instead I got defensive behavior and corporate slick-speak about their "quality technicians" and how they "care about me as a customer." Oh, and this is a classic: this guy at Carr's Honda ended the conversation with the following: HIM: So, you know, I just want to let you know what happened and how it couldn't have been us because this is what we do for that [this big problem of mine could have been from a number of visits, which he didn't acknowledge as a possibility, either]. So we, uh, wanted to call and, you know, connect with your guy out there so maybe he can call us up in the future to talk about Hondas he's having trouble with. ME: WHAT?! Are you seriously making me an intermediary in your corporate networking? HIM: [at this point he gets flustered, as if completely unaware of how asinine and rude that is] Nothing came of it. The guy I talked to was completely unhelpful. He was not interested in working with me--a loyal customer who had, until item #2 on this list, happily come to their dealership--and didn't seem to be the least bit bothered by the fact that a customer of his was driving a death-trap that had be caused, in all likelihood, by some sort of oversight at that company. I got so disgusted I finally just hung up. More

was scared based on what I read here to go to this was scared based on what I read here to go to this dealer. Unfortunately, it's the only one around! I just bought a slightly used 2009 Honda Accord was scared based on what I read here to go to this dealer. Unfortunately, it's the only one around! I just bought a slightly used 2009 Honda Accord and within a week the TPMS light was on permanently. Of course the manual says the only option is to go to the dealer. Dorsey answered the phone in the service area and was thoroughly professional. Since I was going in anyway, I asked if I should get a full check-up. She asked a few questions and actually counseled that I didn't need to spend the money right now. So we agreed to check the light and I also asked if they would check the fluids. We set up an appointment for a few days later. I walked in, she was right there at the desk, took my keys and asked me what I wanted to do if they actually found something wrong. She called me in an hour and a half, had me sign a few papers and I was on my way. In fact, they reset the TPMS light and checked the fluids. Everything was fine and they didn't charge me a thing. They easily could have done any number of things to jack up the price or make me feel low - but Dorsey and the team were wonderful. Really good experience. I don't know about the sales side and maybe I got lucky, but if you go to Carr's - ask for Dorsey. You won't regret it. More

Brought my car in for wiper blade. Was told I needed entire wiper assembly and they would order part and call when in. They never called. I called and was told they w call me back. 2 hours and no call entire wiper assembly and they would order part and call when in. They never called. I called and was told they w call me back. 2 hours and no call. I called again & insisted they check on part. Waited 20 min on hold. Part in. Told service reg Greg I was not happy with they way I was treated. His response "not my problem." When I heard that comment, i decided to inspect the wiper assembly that he said needed to be replaced. I discovered it was perfectly fine. Slipped the bladed in and it worked perfect. Had I not checked I would have been ripped off $80. The manager Chip was rude when I asked why I was not called back, why I being charged for a part that I did not need and why the service rep was also rude. Bottom line on Carrs Honda, dont trust them for repairs. A simple wiper blade could have cost me $80. They did get me on the 60 oil change that should have been $30. More