North City Honda

My wife and I were looking to replace my 1998 Honda Civic with 192000 miles on it. I have had the car for a long time and believe it or not I have not had any serious problems with it until now. Too many t with 192000 miles on it. I have had the car for a long time and believe it or not I have not had any serious problems with it until now. Too many to mention, but I must admit that the car has been pretty good all these years. "Time to replace it" my wife told me.... so time to go the the dealer.... We had initiallay contacted Alex Sapiano (Internet Sales Mgr) regarding a predriven certified 2010 Honda Pilot with low mileage via email. After some back and forth contact with Alex, my wife and I had agreed to stop by the dealership to test drive and perhaps negotiate on the vehicle that Saturday. When that day came, to our surprise the vehicle was not there. We had arrived about 930am that morning and was told that the vehicle would not be there until 2pm. Not good for us since we had our 3 and 2 yr old with a sitter for only a couple of hours. We had a backup plan of visiting Mueller Honda in Highland Park for another predriven Honda Pilot we had seen and liked - until Alex ran the numbers just to see where we would stand with a new Honda Pilot. We thought to ourselves no way we could afford a new Pilot. However, given our good credit, the demo in their showroom with a few xtra miles and features, seemed to have our name on it. Alex, advised us to look it over, pointed out the goodies on the vehicle and test drive it. The truck was a tad bit over our budget however reasonable given the lower APR a new vehicle has over a predriven one. Actually, it was a better buy to consider the newer vehicle. My wife and I came prepared to walk away at anytime we felt uneasy about our car shopping experience. Well, I have to admit that was not the case here. Alex along with Dave and Fred made it happen, and here we are with our new 2011 Pilot. Our little ones now have more room to move, one sits on the 2nd row and the other on the 3rd. Perfect solution to sibling quarrels. THANK YOU!!!!!!!!!!!! More

We have been with Carr's Honda since 1989 when we purchased our first Honda. The great customer service and car service Has given us permanent attachemnt to Carr's Honda. Obviously we have purchas purchased our first Honda. The great customer service and car service Has given us permanent attachemnt to Carr's Honda. Obviously we have purchased more Hondas from Carr's - a 95, and a 2004 and a 2010. I should say at present we have only the 2004 and 2010. Once in a "blue moon" if an error in math or omission of a service request was done, coimplete apologies were given. How many other corporations would be so kind? Never have we found it necessary to return the car immediately for imperfect service...after we picked it up from service.....a rare "gem" in this dealership. More

Robert was the employee I met when I brought the car in to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right there where I drove in. When I told him I had left the keys in the car I walked with him to the car and when he leaned over to get the keys he found my house keys had fallen on the seat. I did not realize I had dropped them. Thanks goodness Robert found them or I would have been very unhappy when I got home. He told me about what services my car needed. I asked Robert if they could possibly wash the car after it was serviced and he said yes. When I picked the car up Gary brought out the paperwork. He too, was very nice, friendly and said I just needed to sign a couple of papers and he would bring the car around. He brought the car around immediately and explained to me exactly what the recall that had been done was all about. My car was nice and clean as Robert had promised. I was very happy with the service. It was timely and good service. I would take it to Carrs Honda Center again after they made my day so nice and easy today. More

We had a very good experience buying a new car from Alex Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also traded in a 2008 Odyssey and we able to quickly agree upon a number reflecting blue book value fro the car. In short, no games, no hidden fees. Alex was considerate, treated us well and has offered to help in setting up the radio, etc. if we bring the car in. In short, car buying as it should be! More

The staff specially Dave Wood went above and beyond in being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicl being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicle but to give us the best service and deal with utmost sincerity. His customer service skills is superb. More

Nothing but exceptional praise for Carr's Honda from the purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons in the closet, it's Carr's. Recently we had an accident (not collision) with our new Odyssey. The sliding door stopped working after my babies car seat got caught on a piece of rubber and pulled a wire loose. We brought it over to Carr's. They looked at it promptly and told us the sensor would need to be replaced. Without any flack from us, they offered up doing the service pro bono. Because "this car is made for soccer mom's, and something like this should never happen. No matter who is at fault.". You read that right, under no obligation at all, Carr's offered to do the work for free. Rarely do I feel like I'm not being oversold at dealer service departments, let alone them going out of there way to recognize a possible manufacturing flaw and take care of it. I'll go out of my way in the future to bring my car in to their service department and to purchase cars there. A good relationship with your customer is key in any industry. Carr's gets that, it's unfortunate there are so few others. More

I called explaining my problem (both keys were sticking in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts department to see if they had the part in stock - good thing I did as they didn't have it and had to order it, so it would have never been fixed in one day. I pre-ordered the part, and dropped off the car the following day (the same day the part would come in). They called me that afternoon, after having my car and part for hours, saying that the car wouldn't be fixed for two days as the switch had to be sent out to a locksmith to be re-keyed. I was very frustrated with the misinformation I'd been getting, and pressed them to get the re-keying done sooner. They told me they could have it done the next day. Then, I asked them for another estimate of cost of repair. It seems that every thing they say changes - now the repair goes up to $600. I go ahead with the repair, and call the next day to find out when I can pick it up. They told me the guy was having problems installing it, and that it hopefully would be ready by 5pm. I call at 4pm and tell them I'm coming over to get it. They tell me it's ready when I arrive at 5pm, but they make me wait for 45 minutes until they give me the bill. When I'm checking out the bill, it's actually $700+ ($300 over the first estimate). Then, I noticed a few random charges - for example, the re-keying was $5 over what they told me, $4 charge for lubricants, and they charged tax on the service. When I asked Chip about this, he glared at me as to intimidate me for asking about the bill. He told me that the $100 was an estimate (but it wasn't, it was a given fact that the locksmith charged $100 to re-key - which is expensive to start with), he said that everyone charges for lubricants (it's a xx charge put on to up the bill - did they really use $4 in lubricants to install a lock? and it should be included in the labor charge). Apparently, Illinois just created a law which requires dealerships to charge tax on service - total lie! When I left to go pay the bill, Chip said something to the other guys in the office which I couldn't hear, but I could clearly hear all of them laughing loudly. The whole experience reminded me of a scam - like what you'd expect from a scene in a movie where there's a slimey, old fashioned used car lot that rips it's naive customers off and brags about it afterward. More

This purchase experience of a 2011 Honda Odyssey at Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussi Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussions about pricing and showed a genuine interest in making this deal happen. Everyone walked away happy and respected. I will make referrals to Alex at Carr's Honda. More

I wanted a dealer close and found Carrs. Loved it. The service was fast and the sales person was great. I would highly recommend the dealer. service was fast and the sales person was great. I would highly recommend the dealer. More

From the moment I arrived, I didn't feel pushed or hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me find affordable insurance. I was also in and out in a little over an hour. This was a very good experience for me and I would highly recommend both C.J. and Marc. They made an experience I usually despise quite pleasant and fun. More