North City Honda

Robert was the employee I met when I brought the car in to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right there where I drove in. When I told him I had left the keys in the car I walked with him to the car and when he leaned over to get the keys he found my house keys had fallen on the seat. I did not realize I had dropped them. Thanks goodness Robert found them or I would have been very unhappy when I got home. He told me about what services my car needed. I asked Robert if they could possibly wash the car after it was serviced and he said yes. When I picked the car up Gary brought out the paperwork. He too, was very nice, friendly and said I just needed to sign a couple of papers and he would bring the car around. He brought the car around immediately and explained to me exactly what the recall that had been done was all about. My car was nice and clean as Robert had promised. I was very happy with the service. It was timely and good service. I would take it to Carrs Honda Center again after they made my day so nice and easy today. More

We had a very good experience buying a new car from Alex Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also traded in a 2008 Odyssey and we able to quickly agree upon a number reflecting blue book value fro the car. In short, no games, no hidden fees. Alex was considerate, treated us well and has offered to help in setting up the radio, etc. if we bring the car in. In short, car buying as it should be! More

The staff specially Dave Wood went above and beyond in being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicl being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicle but to give us the best service and deal with utmost sincerity. His customer service skills is superb. More

Nothing but exceptional praise for Carr's Honda from the purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons in the closet, it's Carr's. Recently we had an accident (not collision) with our new Odyssey. The sliding door stopped working after my babies car seat got caught on a piece of rubber and pulled a wire loose. We brought it over to Carr's. They looked at it promptly and told us the sensor would need to be replaced. Without any flack from us, they offered up doing the service pro bono. Because "this car is made for soccer mom's, and something like this should never happen. No matter who is at fault.". You read that right, under no obligation at all, Carr's offered to do the work for free. Rarely do I feel like I'm not being oversold at dealer service departments, let alone them going out of there way to recognize a possible manufacturing flaw and take care of it. I'll go out of my way in the future to bring my car in to their service department and to purchase cars there. A good relationship with your customer is key in any industry. Carr's gets that, it's unfortunate there are so few others. More

I called explaining my problem (both keys were sticking in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts department to see if they had the part in stock - good thing I did as they didn't have it and had to order it, so it would have never been fixed in one day. I pre-ordered the part, and dropped off the car the following day (the same day the part would come in). They called me that afternoon, after having my car and part for hours, saying that the car wouldn't be fixed for two days as the switch had to be sent out to a locksmith to be re-keyed. I was very frustrated with the misinformation I'd been getting, and pressed them to get the re-keying done sooner. They told me they could have it done the next day. Then, I asked them for another estimate of cost of repair. It seems that every thing they say changes - now the repair goes up to $600. I go ahead with the repair, and call the next day to find out when I can pick it up. They told me the guy was having problems installing it, and that it hopefully would be ready by 5pm. I call at 4pm and tell them I'm coming over to get it. They tell me it's ready when I arrive at 5pm, but they make me wait for 45 minutes until they give me the bill. When I'm checking out the bill, it's actually $700+ ($300 over the first estimate). Then, I noticed a few random charges - for example, the re-keying was $5 over what they told me, $4 charge for lubricants, and they charged tax on the service. When I asked Chip about this, he glared at me as to intimidate me for asking about the bill. He told me that the $100 was an estimate (but it wasn't, it was a given fact that the locksmith charged $100 to re-key - which is expensive to start with), he said that everyone charges for lubricants (it's a xx charge put on to up the bill - did they really use $4 in lubricants to install a lock? and it should be included in the labor charge). Apparently, Illinois just created a law which requires dealerships to charge tax on service - total lie! When I left to go pay the bill, Chip said something to the other guys in the office which I couldn't hear, but I could clearly hear all of them laughing loudly. The whole experience reminded me of a scam - like what you'd expect from a scene in a movie where there's a slimey, old fashioned used car lot that rips it's naive customers off and brags about it afterward. More

This purchase experience of a 2011 Honda Odyssey at Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussi Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussions about pricing and showed a genuine interest in making this deal happen. Everyone walked away happy and respected. I will make referrals to Alex at Carr's Honda. More

I wanted a dealer close and found Carrs. Loved it. The service was fast and the sales person was great. I would highly recommend the dealer. service was fast and the sales person was great. I would highly recommend the dealer. More

From the moment I arrived, I didn't feel pushed or hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me find affordable insurance. I was also in and out in a little over an hour. This was a very good experience for me and I would highly recommend both C.J. and Marc. They made an experience I usually despise quite pleasant and fun. More

Last month, I purchased a Honda Fit from Carrs Honda Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responde Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responded right away. We made plans to meet the following day. Immediately, I was greeted in the service driveway with a smile. We did a quick test drive and settled on a fair price. The financing was extremely simple and Carrs even helped me find a better price on car insurance. Alex was open and honest and for the first time buying a car, I felt good when I left the dealership. He demonstrated all the features and made sure that I had all the right features to enjoy my new car. This whole process only took 2 hours. The level of customer service that I received was extraordinary. I highly recommend Alex Siapno. More

I had a good experience at Carr's overall. I enjoyed I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a ve I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a very good price for my trade-in. Grant, as he's called, is a good guy. Like the other dealerships I visited, though, I received form letter-style emails from various addresses and also some fairly informal email communications from Alex. I would have preferred one point of contact -- someone I could call or email -- and more personal and professional communications. But maybe that's just me. Alex was responsive via email and friendly enough. He seemed to be trying to get a good price for me but was hard to pin down on specifics. Also he said that the Independence Day incentives ended on the Saturday when we visited but in fact they were still active when they reopened the following Tuesday. I didn't appreciate that. The final price took some haggling, which I hate, but they're pretty aggressive on making an attractive deal and I guess some haggling is just par for the course unless you go to CarMax, which is overpriced and still pushy even without the haggle. I left the dealership happy with the value of my Accord and they cleaned it up and sent me home with a full tank of gas and Grant explained everything thoroughly. Recently Carr's has been getting better reviews and I think that the awful reviews are generally from a few years ago and unmerited (at least on the sales side -- I have yet to interact with service). Also, most dealers websites could be more helpful and more frequently updated on financing, inventory, etc. and Carr's is no exception to this problem. Overall, it was a good experience, and I wouldn't let those reviews dissuade you from coming in. If you do, ask for Grant. More