North City Honda

I bought a 2008 Honda Civic at Carr's about a month ago. What a great experience. I have been around 63 years and never have had as satisfying an experience in purchasing an automobile.The price was very fa What a great experience. I have been around 63 years and never have had as satisfying an experience in purchasing an automobile.The price was very fair with some negotiations.There was no hard sell. Ben, the salesman and Erik, the sales Mgr. were patient and efficient and followed through smoothly. I even talked to Stuart Carr, who was in the showroom, and he chatted with me about everything but cars! Mark, in finance, was straightforward and friendly when it was time to pay the bill. Robert, in service was fast and friendly in resolving any after purchase issues. Kevin, also in service, just helped me today without an appointment. I highly recommend Carr"s. I love my car that I bought from Carr's Honda. David Stein Chicago" More

We got excellent car buying experience with Lou and his team (Franc and Mark) at Carr's Honda. Lou was very good and professional sales person and he gave the price he promised us in the email with very go team (Franc and Mark) at Carr's Honda. Lou was very good and professional sales person and he gave the price he promised us in the email with very good financing. My friend and I purchased Honda Odyssey last week. We also got good price for our trade-in. I will definitely recommend Lou and will go back again to buy soon. More

Alex was fast to reply to my internet request for information on the inventory the dealership had of the Honda Fit we where interested in and was helpful over the phone. At that point we decided to p information on the inventory the dealership had of the Honda Fit we where interested in and was helpful over the phone. At that point we decided to pay him a visit at the dealership to take a test drive and discuss pricing. We looked at a few models and test drove one and Alex helped us compare the cars. He was low key and honest with us about pricing. We decided to buy and within two hours we were driving away in our new Honda Fit! More

Lou was great. Not a sleazy salesman. Straight, to the point, no gimmicks. Post-purchase, very astute following-up on things. Friendly to kids too! point, no gimmicks. Post-purchase, very astute following-up on things. Friendly to kids too! More

My wife and I were looking to replace my 1998 Honda Civic with 192000 miles on it. I have had the car for a long time and believe it or not I have not had any serious problems with it until now. Too many t with 192000 miles on it. I have had the car for a long time and believe it or not I have not had any serious problems with it until now. Too many to mention, but I must admit that the car has been pretty good all these years. "Time to replace it" my wife told me.... so time to go the the dealer.... We had initiallay contacted Alex Sapiano (Internet Sales Mgr) regarding a predriven certified 2010 Honda Pilot with low mileage via email. After some back and forth contact with Alex, my wife and I had agreed to stop by the dealership to test drive and perhaps negotiate on the vehicle that Saturday. When that day came, to our surprise the vehicle was not there. We had arrived about 930am that morning and was told that the vehicle would not be there until 2pm. Not good for us since we had our 3 and 2 yr old with a sitter for only a couple of hours. We had a backup plan of visiting Mueller Honda in Highland Park for another predriven Honda Pilot we had seen and liked - until Alex ran the numbers just to see where we would stand with a new Honda Pilot. We thought to ourselves no way we could afford a new Pilot. However, given our good credit, the demo in their showroom with a few xtra miles and features, seemed to have our name on it. Alex, advised us to look it over, pointed out the goodies on the vehicle and test drive it. The truck was a tad bit over our budget however reasonable given the lower APR a new vehicle has over a predriven one. Actually, it was a better buy to consider the newer vehicle. My wife and I came prepared to walk away at anytime we felt uneasy about our car shopping experience. Well, I have to admit that was not the case here. Alex along with Dave and Fred made it happen, and here we are with our new 2011 Pilot. Our little ones now have more room to move, one sits on the 2nd row and the other on the 3rd. Perfect solution to sibling quarrels. THANK YOU!!!!!!!!!!!! More

We have been with Carr's Honda since 1989 when we purchased our first Honda. The great customer service and car service Has given us permanent attachemnt to Carr's Honda. Obviously we have purchas purchased our first Honda. The great customer service and car service Has given us permanent attachemnt to Carr's Honda. Obviously we have purchased more Hondas from Carr's - a 95, and a 2004 and a 2010. I should say at present we have only the 2004 and 2010. Once in a "blue moon" if an error in math or omission of a service request was done, coimplete apologies were given. How many other corporations would be so kind? Never have we found it necessary to return the car immediately for imperfect service...after we picked it up from service.....a rare "gem" in this dealership. More

Robert was the employee I met when I brought the car in to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right to service a recall. He was friendly, polite and extremely nice. There were people being helped inside and he said he could help me at the desk right there where I drove in. When I told him I had left the keys in the car I walked with him to the car and when he leaned over to get the keys he found my house keys had fallen on the seat. I did not realize I had dropped them. Thanks goodness Robert found them or I would have been very unhappy when I got home. He told me about what services my car needed. I asked Robert if they could possibly wash the car after it was serviced and he said yes. When I picked the car up Gary brought out the paperwork. He too, was very nice, friendly and said I just needed to sign a couple of papers and he would bring the car around. He brought the car around immediately and explained to me exactly what the recall that had been done was all about. My car was nice and clean as Robert had promised. I was very happy with the service. It was timely and good service. I would take it to Carrs Honda Center again after they made my day so nice and easy today. More

We had a very good experience buying a new car from Alex Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also Siapno. He responded quickly to emails asking about pricing of our new Odyssey and we were able to agree on a price very quickly via email. We also traded in a 2008 Odyssey and we able to quickly agree upon a number reflecting blue book value fro the car. In short, no games, no hidden fees. Alex was considerate, treated us well and has offered to help in setting up the radio, etc. if we bring the car in. In short, car buying as it should be! More

The staff specially Dave Wood went above and beyond in being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicl being honest to give us the best deal he can possibly give. He explained and itemized the answers to our questions. He was not there to sell a vehicle but to give us the best service and deal with utmost sincerity. His customer service skills is superb. More

Nothing but exceptional praise for Carr's Honda from the purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons purchasing of my car to my first service visit. Everyone has a story about a shady car dealer, but if there is one that might not have any skeletons in the closet, it's Carr's. Recently we had an accident (not collision) with our new Odyssey. The sliding door stopped working after my babies car seat got caught on a piece of rubber and pulled a wire loose. We brought it over to Carr's. They looked at it promptly and told us the sensor would need to be replaced. Without any flack from us, they offered up doing the service pro bono. Because "this car is made for soccer mom's, and something like this should never happen. No matter who is at fault.". You read that right, under no obligation at all, Carr's offered to do the work for free. Rarely do I feel like I'm not being oversold at dealer service departments, let alone them going out of there way to recognize a possible manufacturing flaw and take care of it. I'll go out of my way in the future to bring my car in to their service department and to purchase cars there. A good relationship with your customer is key in any industry. Carr's gets that, it's unfortunate there are so few others. More