North Central Ford - Service Center

Service Exceeed my expectations Check-in was a breeze. Completely satisfied with service, and my 2002 F-150 Lightning continues to perform beyond my expectation. Both service staff Check-in was a breeze. Completely satisfied with service, and my 2002 F-150 Lightning continues to perform beyond my expectation. Both service staff were courteous and helpful. Check out was satisfactory, and I especially was excited about using the Halloween coupon, which saved me a lot of money. And I also appreciated the staff member offering to wash/clean my vehicle. It needed it. So the total service experience exceed my expectation. Plan to continue to have this vehicle and my 2012 Edge Sport both serviced here for a long time. More

Ignored in the worse possible way This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was tol This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was told that it would be done in less than 2 Hrs. I then dropped my truck in the morning and took a shuttle to work,and hoped that it would be ready by noon so I could drive to get lunch. Not only wasn't done, but after I called at 5:00pm I was told that the work wasn't done and had to leave the truck over night, so I was left without a car to go home and without warning. After jumping through hoops to get to places, you know, like work, I really hoped the truck would be ready by noon the next day so I could get lunch this time around. But nope, I missed lunch again and what's worse I was told that the technician had to leave and the truck wasn't fixed and I had to get it back. Two days without my vehicle, no work done! When I picked my truck up, I tried complaining to the Manager, guess what? After waiting for over 30 minutes I had to give up and leave back to work, being ignored once more. Nice business model More

Came in HOT but you service won me over This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, I was given a estimated 1-2 hour service estimate which the incoming service coordinator felt was underestimated. I was HOT! He understood my situation and cleared me for immediate service; very considerate of my time and other obligations. In the end the service was completed within the original 1 hour quote and I left in a very happy and satisfied state of mind. Thank you In addition, my grandson (21 months) thought your playroom was awesome!! More

Great service department I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchan I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchanged several call with my service adviser as the parts needed were not in stock. Fortunately the parts department was able to locate the parts and the service was completed that day. More

Excellent Service Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed s Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed software developer, time means money. Everything was done well and as expected, so I had an excellent experience and received quality service. I would highly recommend Roy and NCF to anyone. More

Poor Customer Service at the Service Center Cashier's Desk Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an i Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an issue that they were unable to fix. When I arrived at the Dealership at 11:00 AM, there was a line as usual at the Cashier. After waiting in line, the Cashier said they the paper work would take an additional 8 minutes to print and that she would come find me in the waiting room. 30 minutes later, I stood in line again just to find out she had done nothing. At that time, she did page the "acting" Service Manager, Charles. Charles could not find the paperwork either and went as far as to question whether I even received a call that the vehicle was ready. He later found the paperwork on Roy's desk and put us back in line. However, he said we would need to wait for another cashier 's approval who had stepped away. He had no problem charging me for the full diagnostic fee after having me wait all week as well as wait to pick up my vehicle while the cashier did nothing to help. We have purchased several vehicles here and use the Service Center regularly. It appears that our business is not appreciated at all. More

Great job!! Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised w Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised when I came to pick it up to find the service completed. The explanation given and the service received were very professional and handled in a timely manner.... with a smile!! Great job!! More

The best dealership service I've ever experienced I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered North Central Ford in 2010. My auto has never been serviced by anyone else in the subsequent years. I have nothing but praise for the entire staff: they listen, they communicate and perform without flaws. I highly recommend North Central Ford to anyone looking for a better dealership experience. More

Excellent Service Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services d Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services due to our specific problems. Elaine Randall More

Save yourself headache Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we g Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we got it back today. Not $1 covered by the warranty. Took it to the car wash on my way home because this dealership doesn't give your vehicle back all nice & clean like others d. While my vehicle is in neutral rolling through the car wash I am all Of the sudden getting rained on with soap suds. They left the moon roof open but closed the vent shade. Yea, my whole headliner is stained with green car wash soap and now my amp is shorting out. Please please please - go somewhere else. More