North Central Ford - Service Center

There are better options Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Five years ago I gave these guys a FIVE+. Today... A ZERO if possible. BUT, I'll bet you they don't care enough to ask why. Come on. Pick up the phone, call and ask why. If you look up my vin you will have my name, address and my cell #. When you call a Service Department a Service Department shouldn't service be a key factor in that equation? Do you know where your front line is? Sales People and Service Advisors. That's where you make your money. And, today that's where you lost my money as a current and future customer. You know what guys? Just print out my several thousand dollars worth of service records at your dealership!!! HOW xxx hard can that be. Don't talk about customer service, be about customer service! More

Service customer service = none Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change s Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs. Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok. So after sitting in the drive for a bit, I gave up and left. I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival. Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing. More

North Central Ford I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were care I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic. Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result. More

oil change and tire rotation People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also use this dealership. More

Service experience My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me b My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me back on the road in 1 hour. The customer lounge area is nice with comfortable seating, tables, watching TV, complimentary coffee and water, friendly staff and the showroom area is clean. I will continue to go to North Central Ford for my car's routine maintenances and with their close proximity to my work, I do like their shuttle service drop off and pick up service when I need it. Thank you North Central Ford for all you do! More

Scott Nieto Mustang I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealers I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealership if I have any more problems. More

Lube oil filter + rear brakes Jim Ayo, our service rep at North Central Ford, always handles everything perfectly for our regular visits for both Flex and Mustang. Friendly, accura Jim Ayo, our service rep at North Central Ford, always handles everything perfectly for our regular visits for both Flex and Mustang. Friendly, accurate, complete, always finds solution to any troublesome occurrence. We bought both of our cars at North Central Ford. Norm Heinz was our excellent salesperson. North Central Ford is a top-notch organization. Highhly recommend in all respects. More

Engine Replacement under warranty Working with Jim Ayo in the service department to have my engine diagnosed, warrantied then replaced, has been the best service experience I have ever Working with Jim Ayo in the service department to have my engine diagnosed, warrantied then replaced, has been the best service experience I have ever had through a dealership. Ever. More