North Central Ford - Service Center

Friendly Personnel but received vehicle with grease stains My vehicle was in the shop for a couple of warranty items including a sunroof repair as it would not open fully. I picked up my vehicle in the evening My vehicle was in the shop for a couple of warranty items including a sunroof repair as it would not open fully. I picked up my vehicle in the evening under low light conditions. The next day, I noticed there were grease finger outlines in multiple locations on my headliner and on my sun viser's from working on the sun roof. I then saw grease foot print/shoe marks on both the driver and passenger side door thresholds from mechanics get in and out of the vehicle. My sunroof is repaired and working properly, but I will need to take it back to have them clean my headliner and visers. I should not need to go back for this kind of issue, but I don't want to attempt to clean it myself as I'm concerned this will not come off easily or not at all. More

Routine service for new Escape. Oil change, tire rotation, North Central Ford did a nice job. Also a complimentary car wash. They handled the job with appropriate care and good service. I would recommend No North Central Ford did a nice job. Also a complimentary car wash. They handled the job with appropriate care and good service. I would recommend North Central without hesitation. More

First time at North Central Very good experience. I had a safety recall and oil change. The person checking me in was very professional and seemed knowledgeable. The time of actu Very good experience. I had a safety recall and oil change. The person checking me in was very professional and seemed knowledgeable. The time of actual work was less than anticipated. I will use North Central again. More

Great service, quick and easy. Great service from the time I arrived. Service advisor informed me of the needed 20,000 service. In addition, a free carwash! Great service, great tea Great service from the time I arrived. Service advisor informed me of the needed 20,000 service. In addition, a free carwash! Great service, great team. Thanks for what you do! More

Failure to Start I took my 2014 Ford F150 with a 5.0 V-8 in for service. On the prior Saturday the truck would not start although the starter would crank (and my batte I took my 2014 Ford F150 with a 5.0 V-8 in for service. On the prior Saturday the truck would not start although the starter would crank (and my battery was replaced in October). After trying off and on over about an hour it surprisingly started. Later on Saturday the red battery light came on from time to time while driving. I fired the truck up a couple of times on Sunday without any issues. As I was driving to work on Monday the battery light came on again so I called Ronnie Ralph with North Central Ford who has been my go to Service Adviser for 20+ years and took the truck in to have it checked. (The check engine light never came on during this process.) Ronnie and the Service Staff were not able to replicate the problems I experienced over the weekend. But they were able to quickly diagnose that I needed to replace the alternator. Ronnie also noticed when he looked at the truck when we were checking it in that the coolant reservoir looked empty; and, they further diagnosed that there were a couple of holes in the coolant reservoir, that the water pump was leaking, and the main water hose from the radiator to the block was leaking. The Service Department also noted that there was a service advisory for the fuse link to the starter, examined the link and recognized the fuse link was starting to melt and required relocation. (Fortunately, I purchased the extended service policy on the truck so I had to pay a deductible plus the cost of the hose.) Ronnie and the Service Staff were able to identify all of the issues with the truck, get everything repaired, return the truck to sound running condition, and even return what was a dirty truck when I dropped it off as a clean vehicle. I have been driving the truck for a couple of weeks after the repairs and everything runs like new with no other problems. I am sure that someone else probably would have only keyed in on the electrical system because that was the focus of my complaints. But for Ronnie's keen eye and the Service Department's attention to detail I would have had to return another time to address the obviously impaired coolant system. Thank you Ronnie Ralph and North Central Ford!!! More

Courteous and efficient Courteous and efficient service. I brought my truck in for a factory recall that I had put off several months and the job was done quickly at my conv Courteous and efficient service. I brought my truck in for a factory recall that I had put off several months and the job was done quickly at my convenience. More

JIM AYO IS THE BEST! Jim Ayo is the BEST Service Manager I've ever had! He always take excellent care of me. He treats me like a queen and makes sure everything about my c Jim Ayo is the BEST Service Manager I've ever had! He always take excellent care of me. He treats me like a queen and makes sure everything about my car gets first priority. I always feel like I'm in the best of hands when Jim is in charge. I don't like anyone else servicing me at Ford. Jim rocks! More

Excellent Service I was very pleased with the excellent service on my Ford C-Max that I received this month at North Central Ford. The service was efficient and very c I was very pleased with the excellent service on my Ford C-Max that I received this month at North Central Ford. The service was efficient and very courteous. More

Russell Huffman, Service Advisor provided excellent service. This rating is based on the professionalism of the Service Advisor as well as the manager. Mr. Russell Huffman, Service Advisor was very helpful as we This rating is based on the professionalism of the Service Advisor as well as the manager. Mr. Russell Huffman, Service Advisor was very helpful as well as the follow up with Gary Davis. More

In and out complete and in time. In and out with service complete and on time. Thanks to Roy Coleman, he is courteous and appreciates the customer. Doug in sales does a great job as w In and out with service complete and on time. Thanks to Roy Coleman, he is courteous and appreciates the customer. Doug in sales does a great job as well. More