North Central Ford

Hopefully this was an anomaly as the service is usually good. I called about two recalls (wiper arm & under hood fire issue) my 2021 Expedition has and was told when a loaner was available they would have good. I called about two recalls (wiper arm & under hood fire issue) my 2021 Expedition has and was told when a loaner was available they would have me come in. I received a call that a loaner was in. About 24 hours after dropping off my vehicle, I was notified it was ready to pick up and that only one of the recalls was completed due to parts not being available for the other. Had I known this upfront, I would have waited until all parts were available so I wouldn't have to make two trips to the dealership and take time away from my job twice. More

I feel like I spent more and got less. This is my 5th Explorer Platinum. I traded my 2020 Explorer Platinum for a 2023 Explorer King Ranch. In the end I paid more for less. To my surpris This is my 5th Explorer Platinum. I traded my 2020 Explorer Platinum for a 2023 Explorer King Ranch. In the end I paid more for less. To my surprise I did not get the following: flipper shifters active massage seats cargo netting auto parking This is most likely due to supply issues but holy cow, these are substantial features! I'm happy with the dealer and I love my Explorer but somehow, I feel this time I paid more and got substantially less. I should have paid more attention. My trade had MORE. More

My purchase of a 2022 Explorer was difficult because of the chip shortages. The Service Department at North Central worked with me on the 2022. North Central ordered a 2023 Explorer equipped closer to wha the chip shortages. The Service Department at North Central worked with me on the 2022. North Central ordered a 2023 Explorer equipped closer to what I wanted. The 2023 Explorer came in and Joshua Canavier and Chris Torres worked very hard to give me a very good outcome. Hector in Finance contributed as well. Great team effort! More

I love my 2018 ford escape. Drives good, smell like it was brand new. I will tell anyone who is looking for a car to go to North Central Ford, you will revieve excellent service Drives good, smell like it was brand new. I will tell anyone who is looking for a car to go to North Central Ford, you will revieve excellent service. The salesman (Kim Lewis) was great he made sure that I got what I wanted. He was very helpful and professional, the fiance department was helpful . If anyone is looking for a car I recommend that you go to them and ask for Mr. Kim Lewis. You will be very satisfied. I love my car. More

The price I was given online was different than the actual sale price when I arrived at the dealership. The "stealership" added fees that were not disclosed in the ad that was placed on CarGuru. The tw actual sale price when I arrived at the dealership. The "stealership" added fees that were not disclosed in the ad that was placed on CarGuru. The two hours after I bought the vehicle I had the unpleasant experience of the "Super Duty Death Wobble" - I was driving along Interstate 20 in Fort Worth when the front end began to violently shake and vibrate. I replaced brakes and warped rotors that cost me over $1000.00 but the vibration was still present. Told the dealership about the problems I was experiencing. They said they would reimburse me for the rotors and brakes I had to replace and they said if I would drop the truck off with them they would get the problem solved. The kept my truck 3 days to replace the track bar bushings and a front end alignment. When I picked my truck up from the shop a check engine light was on that was not there when I dropped it off. Less than a week later the front end started vibrating and shaking again. Called the dealership to explain the problem was still present and the service manager said to drop it off again and they would look at replacing more parts. Three of the four Michelin tires had very little tread so I told the service manager I would rather replace the tires that were marginal before I dropped my truck off with them for an indefinite length of time while they just throw parts at it guessing at what is actually wrong with it. The new tires DID fix the front end violently shaking problem. However, another month later I get in my truck, close the driver's door to leave and the rear window just falls down in the track. Had to take to door panel off just to get to the glass and raise it then tape it closed. At the time I didn't think it was a big deal because the dealership talked me into buying a bumper to bumper extended warranty......WRONG. The next morning at 7 am I'm at the local Ford dealership to have the window repaired. They wanted me to come back 6 days later and leave my truck with them for an undetermined length of time while they determine what was wrong, order necessary parts, then perform the repair. I called NUMEROUS Ford dealerships in the area including the original dealership and was told pretty much the same thing. They all wanted me to leave my truck for 2 days to 2 weeks for them repair it. Apparently "Built Ford Tough" doesn't apply nowadays because there are so many of them needing to be repaired. - THIS TRUCK ONLY HAS 74K MILES WHEN I BOUGHT IT AND I'M BEWILDERED THER ARE SO MANY ISSUES WITH IT. More

excellent service, great salesman who did everything to help us find the vehicle we wanted. Closing was easy and smooth and vehicle was delivered clean, full of gas and ready to go. Only glitch in the pro help us find the vehicle we wanted. Closing was easy and smooth and vehicle was delivered clean, full of gas and ready to go. Only glitch in the process was computer issues, which were not the dealers fault. More

My new truck only had one key fob. They ordered a new one and I was in and out of Service dept in 30 min. They ordered a new one and I was in and out of Service dept in 30 min. More

I had a very good experience with the dealership. Meloul was a great salesman. If I was in the market for a truck, I would probably go back to that dealership. Meloul was a great salesman. If I was in the market for a truck, I would probably go back to that dealership. More

Sorry to see that Charles Schreiber had retired but congratulations to him for 30 plus years of loyal service to Ford and the Baillargeon Family. congratulations to him for 30 plus years of loyal service to Ford and the Baillargeon Family. More

I enjoyed the sales experience. Norm was very knowledgeable about the vehicle and showed me how to set up my Fordpass. Norm was very knowledgeable about the vehicle and showed me how to set up my Fordpass. More