North Central Ford

Starting my new year on the right foot! Buying my new Starting my new year on the right foot! Buying my new F150 4x4 was easy and painless thanks to Michelle Larson! She made it fun and enjoyable!!! Starting my new year on the right foot! Buying my new F150 4x4 was easy and painless thanks to Michelle Larson! She made it fun and enjoyable!!! Thank you Michelle!!! More

Well Kevin Logan was a nice guy or so I thought. He claimed he could get me in a car so I went up there thinking I was going to walk out the same day in a car. Well he told me I could only get a certai claimed he could get me in a car so I went up there thinking I was going to walk out the same day in a car. Well he told me I could only get a certain car since I didn't have any credit when I asked for one of the cars he said they had just sold the car last night. Well after he told me he could get me this 2008 car for $10,000 I decided hey its my first car it'll have to do. Well the guy told me to come back Saturday because he had to get someone to finance it. I go back Saturday and he tells me he cant get anyone to finance the car because it has too many miles on it, BUT he could put me in a new 2010 if I put down another 500 so I went and picked out a car and he said call him Monday and he would tell me if they could get someone to finance it. I call Monday...no answer...So I called back and he said he would call me back. Well he called back a couple of hours saying he still hasn't found out anything and that he would call back when he does. I get out of school and call him back telling him I wanted my money back because they were giving me the run around and he told me that he was going to figure out something and if not then he would give me the money back. He called me back saying come up there and they were going to close the deal. I went up there and the guy told me that I agreed to pay put down another 500 dollars for the older car when I didn't, I said I only agreed to do that if they were going to give me a new car. Well I went ahead and gave him the extra 500 drove the car off the lot later that day...The next day the car runs hot!!! I call the guy and he said "well drive it up here and we will see whats wrong with it" I call back 5 minutes later telling him I'm not going to drive the car back up there so that the engine could blow up on me, he asked me "well the car isn't drivable?" I said no its drivable if you want it to blow up on me, the dude was pretty much trying to force me to drive the car back up there which the place was no where near where my car ran hot. I told him to send a mechanic or a tow truck out there and he said that it would take 2 hrs and asked again was a sure I couldn't drive the car up there. Well he ended up getting a tow truck to come out and pick up the car like 2+ hrs later and I rode up there with a friend, they told me I had 3 days to decide if I didn't like the car because it was a policy but when I asked them could they put me in another car they refused too. They basically forced this fu**** up car on me and said that they couldn't give me another car because I didn't have any credit and that I could hire me a lawyer and try to file a law suit but if I did I was just wasting my time and money because I'm going to lose the case anyways. I ended up stuck with the car and I will never go back to this place again!!! More

Just bought a new Edge. I dealt with Norm in the Internet dept. Great car, great price, smooth transaction... Same as always. This is my 5th purchase from this dealership. I suggest getting the p Internet dept. Great car, great price, smooth transaction... Same as always. This is my 5th purchase from this dealership. I suggest getting the pricing in advance. They are good about doing that. They did not have any "environmental package" charges or any nonsense like that. More

This dealership told us they could sell us the car we wanted. We made a deal with a 1500.00 trade in and $1500 down. We verbally agreed to this then the salesperson tried to get us to sign a statement sa wanted. We made a deal with a 1500.00 trade in and $1500 down. We verbally agreed to this then the salesperson tried to get us to sign a statement saying we would pay a $3000 downpayment plus our trade in. when we noticed the added downpayment he tried to state that he had misunderstood us even though we had spent an hour discussing what we would pay. The salesman and financing dept would never tell us what interest rate we were looking at. I called back the next day, spoke to a director of sales and told them we had gotten our own financing. We wanted the same price on the car and the same amount for our trade in. we discussed the financing and he stated that they would rather finance and that he didnt like the financing we had because they had to pay a fee to the financing company. The director told me he would call me back. he called me back hours later to tell me they no longer accepted that financing. Unless you like to spend hours being lied to and treated badly, you might want to skip going here for your purchase. Pros: None Cons: Treat customers like they are doing them a favor by selling them a car More

I originally visited the dealership to purchase a used vehicle that I had been looking for. I found the vehicle, a mustang, on the internet it was exactly what I wanted so I drove out there with out call vehicle that I had been looking for. I found the vehicle, a mustang, on the internet it was exactly what I wanted so I drove out there with out calling because I felt the price on the internet was fair enough. Not long after I got out of my car a friendly salesman approached me and immediately started telling me about the car and even showed me the carfax upfront. He offered to take me on a test drive and told me about their complimentary service called "the Edge" I fell in love with the car on the test drive and we went inside to talk numbers. I immediately told the salesman that I had never purchased a vehicle before and my credit wasnt perfect. In order to save both of us some time he had me fill out a customer statement so I would know what my interest rate would be and therefore be able to quote me accurate payments. Unfortunately my credit wasnt strong enough to finance a vehicle at that price and the only preowned vehicles that I could get approved for I did not take a liking to. The salesman suggested a new car and told me about the special finance rates on new cars and about Jill the finance director. Sceptically I followed him over to the new car department where he showed me a focus. Definitely not as fun or pretty as the mustang but it is a decent little car and seeing as how mine was out of warranty it was still a better option than what I had and the payments fit my budget. Jill was able to get me approved with little hassle on my part and got me a great rate as well. She told me this will get my credit reestablished and so long as I make perfect payments on it for 2 years I should be able to come back and trade it in for what I really want. North Central Ford was very friendly and helpful the entire time I was there. I really enjoy my new car and will refer all my friends and family to visit them anytime they are looking for a new or preowned vehicle. More

Sean met me on the front patio of North Central Ford with Sean met me on the front patio of North Central Ford with a warm welcome. I wanted to look at the new crossovers - Flex & Edge. We probably test d Sean met me on the front patio of North Central Ford with a warm welcome. I wanted to look at the new crossovers - Flex & Edge. We probably test drove 5 vehicles. He was patient and knowledgeable which I like. Price was easy sense I work at company that qualifies for special pricing + Rebates. There were no add-ons to negotiate out of the deal and I like that as well. I will buy my futures cars there from Sean. More

On Feb 1, 2010, my 2002 Mercury Sable Premium was in for Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn. At 11:15 a.m. morning of drop off, I was called, told $348 to install new driver door master switch & get state inspection safety sticker because brake fluid added and dash brake light went out, therefore Safety was ok, also apparent that brakes in excellent condition.Car would be ready at end of day. At 4:33 p.m. same day told by Rep that car not ready for pick up as told earlier," needed to look into auto o'ver night". Feb 3, 2010-4:16 p.m. I was called, told brake light did come on, they must request that they "go through" & need to do additional diagnostic, need to do additional diagnostic time "It is requesting additional information to go through wiring schematic, hopefully its a quick find. I could hardly beleive what was going on and I could not figure out what page of stupid I was supposed to be on that day. So I stopped by to try and get a better explaination. I was told I needed to authorize 2 more hours @$101 per hour. I asked if I was headed for a bill of $1000, to get my car back. I was told "pretty much" I authorized the additional time..What do you do..take the car out and go elsewhere and start over with more lost time from work!!! Now you might as well just drop your pants and not pull them up, because it's to be more of the same each time they call you at 4ish in the afternoon with more $$$ needs to pay to check..what you brought the car there for in the first place. On Feb 4, 2010 @ 4:45 p.m.having no word from FORD I called them, I was told there was an internal short, Cost,an additional $853 dollars plus tax was needed to fix a fuse panel. I told them to close up my car, I would pick it up before their close, to please save the replaced parts for me & be sure the bill was a line for line detale. I picked up my car to the tune of $881.79 dollars, same brake light on dash board illuminated. In the interim, I went on line to ask.Com pesented to two different FORD/Mercury reps what I was being told from FORD Service rep. I paid the fee for a response & got two (2) responses that acctually matched the fix that was done on my car at an out of town dealership.I was assured by both on-line mechanics, one directly, one in-directly that North Central FORD Service Dept was having a good ole time with me. My car was repaired at a dealership 52 miles away. Strange happenings to a one owner car thats serviced each 3k miles or less and has only the the best of service & genuine parts so far. From what I have come to know in many many conversations with co-workers and other repair shops, North Central FORD & (Five Star)aren't going to do anything, not one thing corrective, they don't care. Government bail-outs wait in the wings!!!!!!I will take this experience to FORD in Dearborn & where ever else I find. Thanks for your time. More

I've used North Central Ford service twice, both for the same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, although I still found it a bit high. Still, it was fixed and worked. This time, I sent it in for the same problem. Now, I'm out $500 and all I have is what is wrong with the car, not fixed for that price. In both situations, we had a short in the wiring that was tripping the anti-theft system and keeping it from starting. It's been less than 12 months and they claimed to have a warranty on their work, but that's not how it ended up. Now, I'm out the $500 and to get fixed will run me another $1k - $2k. This was after an initial $99 upfront fee for just looking at the car and another 3 hours I agreed to since they couldn't find it in that initial inspection. So, I expect around a $400 bill. Instead, I was charged $450 and another $50 for 'shop supply fee'. They charged me for using shop towels and tools! This is on top of their $101 an hour service fee! This is the exact reason so many companies an compete with dealers on service. Dealers have to find ways to recoup their costs by doing tactics like this that feel to the customer like they've been cheated. I know I feel this way. I will never go back to this dealership again and I am pretty much of the opinion that if I ever have to use a Ford dealership for service again, I might as well just drop my drawers and pretend to enjoy it. More

Truly wonderful service dept IF you choose your Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new trainin Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new training Advisors try to push service that is not really necessary or called for at the time. Charley has never ever done this. He has been spot on with his calls for action. This has been the best FORD service dept. I've ever dealt with. More

I bought a supposedly certified used vehicle from North Central Ford three months ago. In less than 3 months and 3000 miles, it has been serviced for 6 different issues. The issues included a broken gear Central Ford three months ago. In less than 3 months and 3000 miles, it has been serviced for 6 different issues. The issues included a broken gear shift, trunk lining separating from the car, the lighter not working, a seat belt needing to be replaced and the window getting thoroughly scratched up every time it was rolled down. I met with the GM to discuss the bad service I received from their service department and exchanging the car for a comparable vehicle since mine was obviously not thoroughly check by the dealership. The GM would not exchange the vehicles and told me that if I were a man, I would not be complaining about the concerns I had with vehicle. Citing his wife as an example, he said only women tend to make a big deal out of small issues like the ones I was having with my car. More