North Central Ford
Richardson, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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I had a bad experience with this dealership. I traded in a car and ended up owing the dealership 290.00 plus the spare key to the car I traded. It took me a few days to locate the spare key at which time I a car and ended up owing the dealership 290.00 plus the spare key to the car I traded. It took me a few days to locate the spare key at which time I mailed the key and the check. During these few days I received threatening calls and demands. They were going to come and repo the vehicle I purchased, never-mind the fact that they had possession of my vehicle. They wanted me to give them a credit card over the phone which I refused to do because I had already sent in the check and key. The other issue that I had was that it took almost 3 hours to complete the deal, 2 of which I spent waiting in a room for the finance guy, even thought I did pretty much an even swap. I am a very busy person and this dealership has shown a complete lack of caring about anything but their bottom line. I won't be back there, not even for service. More
This is the best service group that I have ever used. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln. More
The family car we had a 2001 cadillac deville transmittion went out for the 2nd time a couple of days ago. I was a mess knowing that me and my husband would have to pick up a car note something t transmittion went out for the 2nd time a couple of days ago. I was a mess knowing that me and my husband would have to pick up a car note something that we had not had in over 4 years along with I have never purchased a car in my name or dealt with a dealership before and have heard so many horror storys about how crooked they can be. Me and my husband knew were we wanted payment, mileage, ect. Well my husband found a car that we felt would fit us and we went up to the dealership. We were met at the door by "ohio" and we informed him that we would like to see the vehical we saw online. Well he informed us that he thought the car had been purchased but wasnt sure because he had just saw it. Well he starts searching for this SUV we wanted to look at he sured up and down high and low looking for the car he knew it was there at the dealership just didnt know where. Well we finally find the car and test drive it I loved it. Ohio took us and worked it to exactly what we wanted, Finance was just as great (I wish I knew the guys name we dealt with but he pushed and got us a lower interest rate, payment and warrenty.) THIS WAS THE MOST NON STRESSFUL PURCHASE I HAVE EVER MADE. Ohio did not act nor push us to buy anything he is very laid back and just leaves it up to you and he will also do what ever he can to get you what you want price range, car, ect. I would surely recommed this dealership to any and everyone. I normally dont get online to do reviews but my experience being a first time buyer was phenomenal. More
Ken Helped through the entire experience. He gave me multiple options and explained everything to me in great detail. He is very friendly and knowledgeable. I highly recommend him and North Central ford multiple options and explained everything to me in great detail. He is very friendly and knowledgeable. I highly recommend him and North Central ford to Everyone!!!! Ask for ken if you are looking for a used care he will for sure take care of you! More
I found a car I liked on the North Central Ford's website and called for more info. I got "Ohio" on the phone and met up with him shortly after. He pulled the car up for me, we test drove it, and was able to and called for more info. I got "Ohio" on the phone and met up with him shortly after. He pulled the car up for me, we test drove it, and was able to negotiate a price without any hassle. He made the car buying process so much easier. The only problem with my experience was an extended check out time and a not so friendly "cashier"(?) - I didn't catch his name, but he was not the most inviting personality, considering I had been waiting with my 4 year old until close to 10pm for someone to check me out. Overall it was a smooth experience and I would absolutely recommend Ohio and North Central Ford to my friends! More
I have never purchased a vehicle from a dealership before in my life. Norm carefully explained the options available and showed me ten or so vehicles to get a 'hands on' view to see what was available. Norm in my life. Norm carefully explained the options available and showed me ten or so vehicles to get a 'hands on' view to see what was available. Norm aslo offered to 'run the numbers' on all the vehicles that I looked at and showed some interest to give me a better idea of the range of costs of the different options. We narrowed down the choices to four and from those choices I was then able to make the decision for the truck I purchased. I've been told by others that most sales are on average four to six hours in duration so I've felt somewhat bad about using up all of Norm's day since he spent a good eight hours with me by the time all the paperwork was completed. In this whole exercise it seemed the most important thing was to make sure I was getting the right vehicle, and not to 'beat the clock'. More
I came in with my mother to assist her in finding a car. We met with Terry Gibson and he was very helpful. He took his time and helped us pick out a great vehicle. I recommend this salesman and this dealers We met with Terry Gibson and he was very helpful. He took his time and helped us pick out a great vehicle. I recommend this salesman and this dealership to everyone. More
Mr.Causey was very professional, and very understanding my financial needes. He went way and beyond to put me in a car that I'M really enjoying and can afford. I would most definitely recommend him to fr my financial needes. He went way and beyond to put me in a car that I'M really enjoying and can afford. I would most definitely recommend him to friends and famil More