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North Central Ford
Richardson, TX
476 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 476 reviews
October 12, 2012
I was working with Dwight Scott to cancell Extended service plan on a Vehice purched at North Central Ford. He did not performe his job in a timely manner nor would he return my calls. I spoke with him service plan on a Vehice purched at North Central Ford. He did not performe his job in a timely manner nor would he return my calls. I spoke with him today and he raised his voice at me an stated he had a hundred things more important that mine. I told him Ford Credit advised me to call Customer Servive and he responded he did'nt care who i called. I have purched enough new for vehicles to be in Fleet. I will not buy another car from North Central ford as Long as he works there. He is rude and arrogent !!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by Ronnie G Wilson
Employees Worked With
Dwight Scott
September 04, 2012
I took our '07 Expedition in for a diagnostic check to help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and wa help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and was explicitly told that the fee would be deducted from the complete service ticket (free diagnostic) if we decided to have the work done at North Central Ford. If we decided not to have the service completed there, we would pay the $138 for the diagnosis and were free to complete the service at the mechanic of choice. It was diagnosed quickly through a computer check that we had 3 of 8 plugs misfiring and we needed to replace them as well and refresh the computer. The cost was $345 for the plugs and tune up and another $118 for the computer reset. If they broke a plug during removal it was another $99 per broken plug (max 3 or $297). However when I asked that I wanted any broken plug to ensure I was not being taken advantage of, they agreed and we hung up to complete the work. Within the hour I received another call from the service manager explaining the total cost was adding back in the original $138 from the diagnostic. When I questioned him to understand how that $138 was being added back into the total cost I did not get a straight answer and was told that since I picked a "menu item" the diagnostic would not be credited towards the total ticket since the menu item already has discounted rates. It became obvious at that point that they were not going to be able to increase the average ticket price with the $99 per broken plug because I wanted to see them and instead they were going to add back in the diagnostic fee of $138 to increase the ticket price. When I went to pick up the vehicle I asked for a better explanation and after 15 minutes I did not get one and when asked to speak to a manager was told that was not an option and even if I did speak to one, he would give me the same response. It was unfortunate to have this experience considering up to the shell game on the payment I had a good experience with quick diagnosis, an easy to understand fix and what I thought to be a reasonable approach to spending $138 up front for a diagnosis and the ability to get that credited if we had the work done there. If indeed this is standard practice at North Central Ford it should be explained at every chance, 1)upfront that the credit is not for "menu items" and 2)at the time of making a go/no go decision to have the work completed there. That may not have changed our decision for them to complete the work but the expectation and feeling of deceit would have been eliminated. Even after a poor explanation from my service manager and a request for someone else to explain it, I was not given that opportunity and actually told it would do me no good. Very disappointing and I would not recommend North Central Ford for service work because of the poor/deceitful communication and lack of customer service. More
by bzvrdf
Employees Worked With
Charles Schreiber
August 21, 2012
Thank you Sean for listening to what I was looking for. I know plans changed from when I first spoke to you about 5 months ago. You answered all my questions, understood when I said I was not ready when I fi know plans changed from when I first spoke to you about 5 months ago. You answered all my questions, understood when I said I was not ready when I first came to get information. Again you listened when I came back to test drive vehicles and gave me information on other items I should look at. Most important, when I had stated that I did not want to be contacted until I was ready to buy, you honored that. I think I heard from you or North Central Ford twice over the last 5 or 6 months and both times were just touching base and letting me know that when I was ready, you were there. That had more to do with me staying in touch with you and calling you on Saturday. When I called you on Saturday when my current car started giving me issues and my plans again had to change, you came through for me. You did not try sell me a vehicle that was more than I could afford. You will be the person I contact when I am ready to replace the one I bought this Saturday, even if in the far distance future you have moved somewhere else. Thank you for listening, answering questions, making suggestions. More
by mthoes
Employees Worked With
Sean Sachse
August 07, 2012
We had a great experience and got a really good deal on our 2010 Ford F-150. Harry Robinson is by far the best sales associate we've ever had to deal with. It's hard to find someone that will be real wit our 2010 Ford F-150. Harry Robinson is by far the best sales associate we've ever had to deal with. It's hard to find someone that will be real with you, but Harry was honest, friendly, and helpful. We would recommend this dealership and definitely Harry Robinson to anyone. More
by schwab4
July 13, 2012
Terry was fantastic ,he was very forth coming and was able to delivery everything he stated he could.He was by far the best salesman I have ever encountered.Kevin was great he was courteous and friendly. able to delivery everything he stated he could.He was by far the best salesman I have ever encountered.Kevin was great he was courteous and friendly....this was by far the best car buying experience we have ever had...awsome team More
by catman222
Employees Worked With
Kevin Mayes
June 28, 2012
This is the 2nd vehicle I have purchased from Will...I wouldn't have come back to him if he didn't do an outstanding job. He is very knowledgable and understanding. I recommend him to friends wouldn't have come back to him if he didn't do an outstanding job. He is very knowledgable and understanding. I recommend him to friends More
by Jonlash
June 28, 2012
Norm is a pro. He takes time to understand his customer, does not attempt to oversell and works with you to put the deal you need together. We ordered a new King Ranch Expedition from the factory and worked does not attempt to oversell and works with you to put the deal you need together. We ordered a new King Ranch Expedition from the factory and worked the trade after the fact and all was delivered as promised. Norm also took the time to make the sale "personal" as if he was purchasing a vehicle and service himself. In todays we are all"customers", Norm gets this. Norm took extra time displaying all the bells and whistles with the new vehicle and took time to set up the first service call. This is the 2nd vehicle we have purchased from Norm and North Central Ford...hassle free, easy to do business with and professional, upfront. Net, this was a great customer experience! More
by jreganjr
Employees Worked With
Norm Heinz
June 21, 2012
over the years we have bought many vehicles....I have to say this is probably the smoothest day at a car dealership we have ever had. Barb work very very hard to find us what we wanted and needed and Randy say this is probably the smoothest day at a car dealership we have ever had. Barb work very very hard to find us what we wanted and needed and Randy was also very helpful. For both of them their number 1 priority was putting us in what we needed not what they wanted to sell. Thank you to everyone involved - Cindi More
by clhinton
June 20, 2012
I bought my new Ford Fusion from Barb at North Central Ford. She was AWESOME! It was the best car buying experience I've had. I absolutely love my car and send everyone I know to see Barb! Ford. She was AWESOME! It was the best car buying experience I've had. I absolutely love my car and send everyone I know to see Barb! More
by tlonghurst1
June 16, 2012
I went to north central ford to purchase my first car, and truly had one of the best customer experiences in my life. Barb, and the entire staff were extremely friendly and helpful and took the time to m and truly had one of the best customer experiences in my life. Barb, and the entire staff were extremely friendly and helpful and took the time to make sure my car was exactly what I wanted. I think that customer service Is something that most dealers take for granted, but definitely not at north central ford! :) More
by Camralee
