North Central Ford

Great job Felecia with helping my family find a reliable vehicle for all our needs. The process was very fast and easy. I would refer this location. vehicle for all our needs. The process was very fast and easy. I would refer this location. More

Barb was excellent to work with, patiently worked thru several offers and options, then took time to show us how to operate the vehicle and all of its options several offers and options, then took time to show us how to operate the vehicle and all of its options More

Felicia Smothers made me feel very comfortable in my car buying experience. As woman is was nice to do business with another woman. There was no pressure what so ever. She was able to get me into a price r buying experience. As woman is was nice to do business with another woman. There was no pressure what so ever. She was able to get me into a price range I could afford and she gave me a decent amount for my trade. The dealership as whole was very helpful, friendly and courteous. It has a family like atmosphere. Felicia is very knowledgeable of Ford's line up of cars. She walked me through a lot of the technical stuff such as "sync" and she paired my phone for me to the blue tooth in my new car. She offered to help me anytime if I needed anything. All this with a smile and respect, This is the first dealership I have been to that I didn't feel nervous or scared. She made me feel confident in my car buying experience. I will buy another car from this dealership and looking forward to doing business again. And yes, I would highly recommend this dealership. More

I had a very positive experience at North Central Ford. Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in making me feel at ease. I also appreciate her followup by phone to see how I was enjoying my new car. She also stressed that I should call if I had any questions. I would certainly suggest her to any friends I might have looking for a positive car buying experience. Thank you Ken Hagood More

Great car buying experience, our salesman Kerry was super helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi! helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi! More

Meagan Ray, WOW! She is what a Service Advisor should aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism that she extended to me. Other Service Advisors seem to take their sweet time in manandering out to supposedly help you; it never happens fast, and they never really seem interested in the issues you have. Not so with my experience with Meagan. She was at my door as soon as I opened it, she met me with a smile and a welcome to our dealership. She really listened to why I was there, and what I needed. She had my work order written up and was explaining the process to me before I new it. I didn't feel rushed, nor hurried. I truly felt that I was being taken care of. Meagan is the kind of employee that if you hiring, you would want to hire her. More

Megan did a great job in scheduling and following through the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. More

I took my 2004 Mustang GT for diagnose due to check engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an alternator is $758 (2 hours to replace the alternator and one hour for reset the vehicle program). 1 hour needed to reset the program? I went to the dealer to ask for a copy of the diagnose report. Roy was out to lunch and one of his associate refused to provide me a copy. His explanation is that the work is done on an iPad and they don’t have the capability to print out a report. I paid $120 for the diagnostic and $20 for repair order (the funny thing is that I never ordered for any repair done to my car but they charged me anyway). We’ll never buy another Ford vehicle or go to Ford Dealership again. More

I have been buying cars from North Central Ford for many years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible for me to get one. Not only was Norm able to get me into a truck I could afford, but it was a better version than I could have imagined having. He went way and above the average sales experience to help me get what I wanted at a price I could afford. Hisd attention to detail after the purchase was exceptional. Taking the time to make sure I trully understood my new truck. When I am ready for another I will be going back to North Central, and Norm. More

Our Ford Flex required assessment of a warning light that would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few days later, Meagan called and advised they had the part and could do the installation at my conveniece. My first opportunity was the following Friday and we set the appointment. Unfortunately, my wife had planned a lunch meeting with a long estranged high school friend and we needed the vehicle by noon on Friday. Meagan was able to get the job done in plenty of time and my wife was able to attend and thoroughly enjoy her long anticipated lunch date. Thanks Meagan for going the extra mile for us. This is one of 2 vehicles we have had the pleasure of acquiring from NCF and our experience in both sales and service has always been exceptional. Well done folks! More