North Central Ford

don't remember the name of the service person but everyone that I came in contact with was very helpful everyone that I came in contact with was very helpful More

We have purchased from this dealership on a several occasions, and as usual very helpful and courteous. occasions, and as usual very helpful and courteous. More

Service was correctly done in promised amount of time and included a car wash. which it needed badly. included a car wash. which it needed badly. More

I bought my car on March 25, and they made sure it was running good. Picked it up a week later on April 1st, 4 days later my check engine light comes on. I took it to them to have it fixed. It had been th running good. Picked it up a week later on April 1st, 4 days later my check engine light comes on. I took it to them to have it fixed. It had been there for 2 weeks now and not a single update… so I called and they said it was done they were just waiting on the warranty to cover it… it’s a 4 year bumper to bumper coverage. They are saying that because it is the catalytic converter the company won’t cover it. Now they are trying to make me pay $1900 and split the price with the manager, or they can trade me into something better for more money. I don’t have the money to pay the extra $1900 because I am a first time car buyer. They are trying to blame me for the issue, and now they are refusing to fix it. More

I bought my Ford Taurus 4 years ago and always go back there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mil there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mile to satisfy the customer. My latest trip really made me happy. I didn't have to wait for the shuttle. He sent me home in one of the courtesy cars. My car has less than 10,000 miles on it. Keep up the good work. He is great to deal with. More

Very unpleasant experience bought vehicle from dealership Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time extremely long on both visits to change driver light $84 3hrs plus wait and passenger light $101 2hr plus wait. Didn't understand reason for change in price. Front staff didn't provide updates during wait times or reasons for price change. Also maintenance left oil hand prints all inside of vehicle; can provide pictures. More

We really like the way this dealership and our salesman Josh Stamper do business. Fast, friendly and to the point. Josh Stamper do business. Fast, friendly and to the point. More

Everyone was very helpful and thorough throughout the process. They also did everything possible to meet my criteria. process. They also did everything possible to meet my criteria. More

We weren't clear enough on our desires and we thus surprised that the Escape didn't come equipped with the same options as the one we traded in. After previously purchasing three Escapes prior to thi surprised that the Escape didn't come equipped with the same options as the one we traded in. After previously purchasing three Escapes prior to this, we just assumed that the dealership was aware of the options on our trade-in since they initiated the transaction. It was our bad for not asking the right questions. More

Brandon Ziola is an awesome salesman. Wonderful service and always very professional. Will be back. Wonderful service and always very professional. Will be back. More