North Central Ford

Came in HOT but you service won me over This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, I was given a estimated 1-2 hour service estimate which the incoming service coordinator felt was underestimated. I was HOT! He understood my situation and cleared me for immediate service; very considerate of my time and other obligations. In the end the service was completed within the original 1 hour quote and I left in a very happy and satisfied state of mind. Thank you In addition, my grandson (21 months) thought your playroom was awesome!! More

This is the first time I have ordered a new vehicle. Norm H einz was very helpful listening to what my wife wanted and explained the options that would get her what she wanted. He recognized that the car was fo einz was very helpful listening to what my wife wanted and explained the options that would get her what she wanted. He recognized that the car was for her so he focused on her instead of me. He kept me up to date while we were waiting on Ford to get it built. when the car came in he made the transaction very seamless. He went over the new car features and made her very comfortable. More

Satisfied again. I have followed Michael Mueller around from dealers, bought a few cars from him, and recommended him to friends/family. He is honest, fair, and profes I have followed Michael Mueller around from dealers, bought a few cars from him, and recommended him to friends/family. He is honest, fair, and professional.... Traits not often found in car salesmen. More

Great service department I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchan I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchanged several call with my service adviser as the parts needed were not in stock. Fortunately the parts department was able to locate the parts and the service was completed that day. More

The place to go! Easiest most efficient process purchasing a vehicle ever. Saw the truck at lunchtime and was able to test drive it. Gave my information to the sales Easiest most efficient process purchasing a vehicle ever. Saw the truck at lunchtime and was able to test drive it. Gave my information to the salesman and went back to work. Salesman called in less then an hour with my options which were excellent. Approved. Pick the truck up on my way home and wasn't even late. Great price, Great people, Great service period. More

Great Focus on meeting customer needs! Great team that worked quickly and with a customer focus. Great people that I joyed talking to beyond the car sale! I will come back for future car pu Great team that worked quickly and with a customer focus. Great people that I joyed talking to beyond the car sale! I will come back for future car purchases. More

Excellent Service Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed s Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed software developer, time means money. Everything was done well and as expected, so I had an excellent experience and received quality service. I would highly recommend Roy and NCF to anyone. More

Great experience Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole e Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole experience is this stupid survey. More

No pressure, friendly staff Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness and courtesy, answering all her questions and leading her through the features. We chose one vehicle but decided to wait overnight while considering whether we would trade in the old car and go for a more expensive model, or keep the old car and go with the original vehicle we chose to be shown. This was just fine with the sales lady, Damita, and we did not have any pressure of any kind from either her or the manager on duty who also greeted us and spoke with us. Sale completed the following day and we are very happy with the new vehicle. Also came back to visit Damita, and she was as gracious as always. Very happy experience overall. More

Poor Customer Service at the Service Center Cashier's Desk Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an i Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an issue that they were unable to fix. When I arrived at the Dealership at 11:00 AM, there was a line as usual at the Cashier. After waiting in line, the Cashier said they the paper work would take an additional 8 minutes to print and that she would come find me in the waiting room. 30 minutes later, I stood in line again just to find out she had done nothing. At that time, she did page the "acting" Service Manager, Charles. Charles could not find the paperwork either and went as far as to question whether I even received a call that the vehicle was ready. He later found the paperwork on Roy's desk and put us back in line. However, he said we would need to wait for another cashier 's approval who had stepped away. He had no problem charging me for the full diagnostic fee after having me wait all week as well as wait to pick up my vehicle while the cashier did nothing to help. We have purchased several vehicles here and use the Service Center regularly. It appears that our business is not appreciated at all. More