North Central Ford

Dishonest I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started to tell me his version of the car price, beginning with the over $800 destination fee which was not part of the pricing Michael provided. I was upset and showed the Sales Manager the agreement made over the phone and that was not honored or acknowledged. He just wanted to review his version of the price with me. I left the dealership immediately. I also called and left a voice message for the General Manager. I hope he returns my call with an explanation as to why the sales person on the phone and the sales manager provided different prices. More

oil change and tire rotation People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also use this dealership. More

GREAT CAR PURCHASE EXPERIENCE EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE! LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VE EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE! LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VEHICLES CONTINUE THE GREAT WORK! More

Service experience My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me b My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me back on the road in 1 hour. The customer lounge area is nice with comfortable seating, tables, watching TV, complimentary coffee and water, friendly staff and the showroom area is clean. I will continue to go to North Central Ford for my car's routine maintenances and with their close proximity to my work, I do like their shuttle service drop off and pick up service when I need it. Thank you North Central Ford for all you do! More

Bought a 2016 Escape in record time Fourth place to shop, wasted time on the other three. My experience was not at all like what buying a car has come to. It was a pleasant experience an Fourth place to shop, wasted time on the other three. My experience was not at all like what buying a car has come to. It was a pleasant experience and I will purchase any future automobiles with North Central Ford. Notice I said with and not from, that's the way you feel while shopping at this dealership! Thanks Again! Tom More

Scott Nieto Mustang I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealers I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealership if I have any more problems. More

Lube oil filter + rear brakes Jim Ayo, our service rep at North Central Ford, always handles everything perfectly for our regular visits for both Flex and Mustang. Friendly, accura Jim Ayo, our service rep at North Central Ford, always handles everything perfectly for our regular visits for both Flex and Mustang. Friendly, accurate, complete, always finds solution to any troublesome occurrence. We bought both of our cars at North Central Ford. Norm Heinz was our excellent salesperson. North Central Ford is a top-notch organization. Highhly recommend in all respects. More

Engine Replacement under warranty Working with Jim Ayo in the service department to have my engine diagnosed, warrantied then replaced, has been the best service experience I have ever Working with Jim Ayo in the service department to have my engine diagnosed, warrantied then replaced, has been the best service experience I have ever had through a dealership. Ever. More

Service Exceeed my expectations Check-in was a breeze. Completely satisfied with service, and my 2002 F-150 Lightning continues to perform beyond my expectation. Both service staff Check-in was a breeze. Completely satisfied with service, and my 2002 F-150 Lightning continues to perform beyond my expectation. Both service staff were courteous and helpful. Check out was satisfactory, and I especially was excited about using the Halloween coupon, which saved me a lot of money. And I also appreciated the staff member offering to wash/clean my vehicle. It needed it. So the total service experience exceed my expectation. Plan to continue to have this vehicle and my 2012 Edge Sport both serviced here for a long time. More

Ignored in the worse possible way This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was tol This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was told that it would be done in less than 2 Hrs. I then dropped my truck in the morning and took a shuttle to work,and hoped that it would be ready by noon so I could drive to get lunch. Not only wasn't done, but after I called at 5:00pm I was told that the work wasn't done and had to leave the truck over night, so I was left without a car to go home and without warning. After jumping through hoops to get to places, you know, like work, I really hoped the truck would be ready by noon the next day so I could get lunch this time around. But nope, I missed lunch again and what's worse I was told that the technician had to leave and the truck wasn't fixed and I had to get it back. Two days without my vehicle, no work done! When I picked my truck up, I tried complaining to the Manager, guess what? After waiting for over 30 minutes I had to give up and leave back to work, being ignored once more. Nice business model More