North Central Ford

There are better options Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Five years ago I gave these guys a FIVE+. Today... A ZERO if possible. BUT, I'll bet you they don't care enough to ask why. Come on. Pick up the phone, call and ask why. If you look up my vin you will have my name, address and my cell #. When you call a Service Department a Service Department shouldn't service be a key factor in that equation? Do you know where your front line is? Sales People and Service Advisors. That's where you make your money. And, today that's where you lost my money as a current and future customer. You know what guys? Just print out my several thousand dollars worth of service records at your dealership!!! HOW xxx hard can that be. Don't talk about customer service, be about customer service! More

2018 Mustang This is our 8th vehicle from North Central Ford and Norm Heinz has been our salesman for them all. Our last couple of transactions with Norm and NCF h This is our 8th vehicle from North Central Ford and Norm Heinz has been our salesman for them all. Our last couple of transactions with Norm and NCF have been very smooth. We have reached out to Norm and let him know our parameters and Norm always makes it happen. We don't come into the dealership and spend all day as most of the "red tape" is handled on the phone, via email, and/or the internet. Highly recommend Norm and NCF! More

New F150 Good price, easy application process, friendly sales person and prompt follow up with my only complaint I had. I would be open to purchasing from them Good price, easy application process, friendly sales person and prompt follow up with my only complaint I had. I would be open to purchasing from them again. More

100% Satisfied Thank you Todd for making the purchase process painless. I also want to commend your finance department for being so professional and efficient. I Thank you Todd for making the purchase process painless. I also want to commend your finance department for being so professional and efficient. I would not hesitate to recommend North Central Ford to my family and friends. More

Easiest Purchase Yet Very easy process during this purchase. I was able to take my time and select the right vehicle the salesperson was very attentive to my needs and li Very easy process during this purchase. I was able to take my time and select the right vehicle the salesperson was very attentive to my needs and listened. That was the biggest differentiator amongst dealers I visited. Once the selection was made completely the transaction was faster than expected. The car is great and the experience was too, I would recommend you consider this dealership when making a purchase. More

Pissed off customer. Stay away from this dealership. Their customer service is bad. They don't know how to cater to customers. They only want your downpayment. They will h Stay away from this dealership. Their customer service is bad. They don't know how to cater to customers. They only want your downpayment. They will have you down there for hours just to tell you bad news. Having your hopes up and even let you test drive their vehicles just to hype u up to get that ride and bam they smack u with bad news.I wanted to trade in my F 150 just for them to say no we can't do it. I tried to get into a newer F150 no we can't do it but we can get u into a Ford Fusion. That's not what I wanted. At least try to get me into an SUV no chance. So it's crazy that I went next door to Nissan and told them what Ford put me through guess what I got approved for a 2017 Nissan Pathfinder with only $1200 down. Ford was asking for $3000 and up. So guess what I'm getting that Pathfinder and I will come over and show off in front of Ford central face to let them know this is how you conduct business. You take care of your customer and not let them walk off without a deal. More

Service customer service = none Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change s Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs. Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok. So after sitting in the drive for a bit, I gave up and left. I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival. Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing. More

One Sonic One Expierence not so good Mr. D'Angelo After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, m After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, mileage and a reasonable price. It was for our anniversary since my wife enjoy traveling by car at our age. Got pre-approved from my bank. Had an expensive, independent pre-purchase inspection, checking body, mechanical and all options working. Then verified the vehicle was not disqualified for the factory warranty and had free maintenance for the remainder of the warranty with my local new luxury car dealer. Agreed to purchase the vehicle and to send me the purchase order and copy of title for the pre-approved loan. Was asked to wait one more day by the sales rep because after so many days and no serious buyers, the price would drop. Got an auto-notice the next day the price dropped $500. Sales rep called and let me know they sold the car the night before, just a few hours after we last spoke. My One Sonic Experience was a waste of time and money not to be repeated. More

Wonderful We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to deal We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to dealerships that were going to be pushy or dishonest. Not so, here! Every person we came in contact with from the lot to the financing was super sweet, helpful, patient, and happy. We had a genuinely good experience. Highly recommend! More

North Central Ford I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were care I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic. Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result. More