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North Central Ford
Richardson, TX
476 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 476 reviews
January 15, 2020
Quick and easy! Took my car in for some electronic issues (and recall issue) first thing in the morning (even got me a coveted loaner car). They completed the work a Took my car in for some electronic issues (and recall issue) first thing in the morning (even got me a coveted loaner car). They completed the work and called to notify me with enough time (same day) to pick up my car before severe weather moved in. North Central Ford is always prompt, courteous, and professional! More
by maolson092708
Employees Worked With
Ronnie Ralph
December 20, 2019
FRIENDLY,RESPECTFULL SVC REPS. ASSISTANT SVC MGR MET ME IN SVC BAY AREA, WAS FRIENDLY AND RESPECTFUL. INQUIRED ABOUT MY VISIT/PROBLEM. EXPLAINED REASONS FOR MY VISIT, VERIFIED MYN ASSISTANT SVC MGR MET ME IN SVC BAY AREA, WAS FRIENDLY AND RESPECTFUL. INQUIRED ABOUT MY VISIT/PROBLEM. EXPLAINED REASONS FOR MY VISIT, VERIFIED MYNAME,VIN #,MODEL OF VEHICLE,VERIFIED MY WARRANTY STATUS. ADVISED APPROX WAIT TIME FOR SVCS REQUESTED. SVCS REQUESTED COMPLETED QUICKER THAN EXPECTED. More
by JAY
Employees Worked With
ANDREW CARR ASST SVC MGR/SENIOR MASTER TECH.. *****
November 22, 2019
Service Maintenance Very dependable dealership with which to work and you can count on your expectations being fulfilled. Our service advisor (Jim Ayo) returns all calls Very dependable dealership with which to work and you can count on your expectations being fulfilled. Our service advisor (Jim Ayo) returns all calls made buy us almost immediately and follow up contacts as well. More
by sales
Employees Worked With
Jim Ayo
November 19, 2019
Thank you for a grreat job. good job. this is one way to loose me as a customer. you are there to do a job, so do it and be satisfied/ good job. this is one way to loose me as a customer. you are there to do a job, so do it and be satisfied/ More
by tshipman1
Employees Worked With
Brad Cook
November 19, 2019
10000 mile service went in for 10000 mile service, all appeared good until i notices the following morning that oil was leaking. Called the next day and had to drive in went in for 10000 mile service, all appeared good until i notices the following morning that oil was leaking. Called the next day and had to drive into the dealership for them to fix what was wrong. Was just inconvenient to have to make a separate trip. More
by gmontano98
Employees Worked With
not sure
November 18, 2019
Jim Ayo,the service writer took very good care of me by replacing the defective battery in my Ford2019 Transit.He solved the only problem I had. replacing the defective battery in my Ford2019 Transit.He solved the only problem I had. More
by Douglas
Employees Worked With
Jim Ayo, Gary (Service manager)
November 08, 2019
In and out quickly Very satisfied with the efficiency with which they got my car in and out. Was surprised when our name was called to pick up our car. Thank you! Very satisfied with the efficiency with which they got my car in and out. Was surprised when our name was called to pick up our car. Thank you! More
by Leonev
Employees Worked With
Mike Huddleston
November 07, 2019
Avoid like the plague! The finance team at this dealership is full of crooks. They blatantly lie about the service policies they sell you and as soon as you realize and fill The finance team at this dealership is full of crooks. They blatantly lie about the service policies they sell you and as soon as you realize and fill out the paperwork for a refund you never hear back from them. I have made so many calls and left so many voicemails that they refuse to return. I received confirmation of the cancelled policy 3 months ago and they have still yet to issue the refund check I am entitled to. More
by Ben
Employees Worked With
Jill / Kate
November 06, 2019
Repair Poor service. Delayed service. Over charged time to repair. If a non certified local technician takes an hour to do the job whey does it take ford cer Poor service. Delayed service. Over charged time to repair. If a non certified local technician takes an hour to do the job whey does it take ford certified technician more than twice the time to fix a simple repair. More
by HMC
Employees Worked With
Not in the list
October 08, 2019
Great Purchase Experience Saw a used truck I liked on the website. Sent an online inquiry to verify if the truck was still available. Got a nice email and text from Josh confi Saw a used truck I liked on the website. Sent an online inquiry to verify if the truck was still available. Got a nice email and text from Josh confirming it was. We discussed a mutually beneficial day/time to come by for a test drive (I live about 30 miles from this dealership). Drove the truck and really liked it. Got a trade-in quote for my current truck and some estimated payments on financing the difference. Went home and talked with wife. We'd been badly burned on a used vehicle a couple of years back by a different dealer, one who hid some serious issues. As a result, asked Josh if we could get a mechanic to check it out. He welcomed it. The mechanic showed up and Josh pointed him to the right truck, and they had a great interaction (Josh is a very personable and down-to-earth person). The mechanic gave me a clean bill-of-health, so Josh and I coordinated calendars again for me to come in and finalize the deal. I got a good truck for a fair price, a respectable trade-in value, and a reasonable financing deal. My total in-person time at the dealership was probably about 2 - 3 hours across the two visits (and some of that was the test drive). Josh was great at communicating electronically, which was ultra-convenient (especially since I live so far away from the dealership). I have nothing but good things to say about my experience with North Central Ford, and will recommend them to others. More
by The Allisons
Employees Worked With
Josh Stamper
