North Central Ford

Subject: Proceed With CautionNorth Central Ford of Subject: Proceed With Caution North Central Ford of Richardson has a great selection, friendly staff, and overall fair experience during the purcha Subject: Proceed With Caution North Central Ford of Richardson has a great selection, friendly staff, and overall fair experience during the purchasing process. This appears to be window dressing for an incredibly poor post purchase support experience. TLDR: Nice before cash in hand. Curt and dishonest after the sale. While I was considering the vehicle I purchased, I expressed concern about maintenance history and inspection of the vehicle. Their listing photos showed a warning light on the dash, which wasn't lit when I test drove the vehicle. So, I asked what the issue was and whether it had been resolved. I was informed that this light was due to tire pressure, which was thoroughly inspected while the tires were balanced and rotated. I was told not to worry, and that the dealership moves more than 400 cars monthly - so rest assured that they're incredibly thorough and all maintenance was up to date. Less than two days after my purchase the light came back. I took the car to my local Toyota dealership and was informed that: The engine thermostat needed to be replaced. The tire pressure sensors were deffective. Engine fluids needed servicing and had not been maintenanced on schedule. Oh, and by the way... There was no way they could have balanced, rotated, or otherwise inspected the tires as the rims were locked on with incorrectly installed lug nuts that would need a specialty tool to be removed. I contacted the dealership - wanting them to resolve the issues. They had stated they had resolved all of these things and completed an inspection - an obvious lie. No one I spoke to including the General Manager cared about me at all - remainign completely indiferent about how their dishonest dealings had impacted me. The only person who showed any sense of human sensitivity and willingness to help me was the Used Cars Manager: Billy Plasket - and to him I'm grateful. Billy agreed to have the car serviced in their service department again and also by Discount Tires - where the tire pressure monitors were to be replaced. At least the two tire sensors that had low readings. Upon inspection, Discount Tire discovered one of the rear tires was not road worthy, and had rotted so poorly in places that they were for concerned for the passenger's safety. Additionally, the other tires were so worn that the entire set of four would need to be replaced to match the fourth new tire. And to top it off, the spare was rotted and not road worthy and it's tire pressure monitor was also dead. But... They did a thorough inspection right? I believe Billy advocated for me - but I'm sure the indiferent General Manager overrode him - because North Central Ford of Richardson declined to replace the tire and dismissed the concern for safety for me and my family. They insisted they had done all they would. To date I'm left with the cost of five new tires, three tire pressure monitors, plus gas time and energy ALL ... On a vehicle I was assured had been thoroughly inspected. I suspect somoene simply cleared the error code long enough to get the car off the lot so somone, unfortunately me, could be taken advantage of. This is shameful. I'm an honest, hard working, single mother. I saved for several years to pay cash for a new car for me and my family. Not only did I not get what I paid for; I got a financial liability I can't afford and a car that put me and my children at danger as we drove on the highway with rotted tires ready to blow underneath us. I'm not sure how these people sleep at night, but I'm sure it must take zoologic doses of tranquilizers to quell the shame of scamming those who already have so slim of margins. If you insist on buying a vehicle from this dealership, do yourself a favor... Have an independent mechanic perform an inspection and pull historic code readings from the computer to see if they've tried to cover any errors they would rather not rectify. Or, save yourself the time and keep on moving. Look elsewhere for integrity and ethical business dealings. More

Excellent Customer Service North Central Ford is ahead of all the rest when it comes to customer service, satisfaction and overall care for their clients. The service departmen North Central Ford is ahead of all the rest when it comes to customer service, satisfaction and overall care for their clients. The service department is a very busy department; however, they do all that they can to accommodate you when pulling in for service. This team is a team comprised of compassion, honesty and competence. Top Notch. More

These guys are great. Whether it's been Jim or Chris or others helping me, my personal experience has been quality. Those guys work hard and our consistent. Working in ret Whether it's been Jim or Chris or others helping me, my personal experience has been quality. Those guys work hard and our consistent. Working in retail for many years previously, you deal with a lot with the general public. This team is trained well and carries themselves above reproach. More

They are truly professional, very thorough and caring. I have gone to them for 50 years and would not think of going anywhere else. We are family! have gone to them for 50 years and would not think of going anywhere else. We are family! More

Great Service Timely service as scheduled.... Nice People...I came back to the dealer who sold it to me, because I wanted quality work done,resulting in me not havi Timely service as scheduled.... Nice People...I came back to the dealer who sold it to me, because I wanted quality work done,resulting in me not having to come back for more work. Done right the first time.......I live 70 miles from your dealership....THANKS More

Great Service I was able to get my truck in and out for a routine service late on this past Saturday afternoon. My Service Manager Ronnie Ralph was very responsive I was able to get my truck in and out for a routine service late on this past Saturday afternoon. My Service Manager Ronnie Ralph was very responsive to my telephone inquiry, as always, and took care of all of the details including the complimentary exterior wash. More

Quick and easy! Took my car in for some electronic issues (and recall issue) first thing in the morning (even got me a coveted loaner car). They completed the work a Took my car in for some electronic issues (and recall issue) first thing in the morning (even got me a coveted loaner car). They completed the work and called to notify me with enough time (same day) to pick up my car before severe weather moved in. North Central Ford is always prompt, courteous, and professional! More

FRIENDLY,RESPECTFULL SVC REPS. ASSISTANT SVC MGR MET ME IN SVC BAY AREA, WAS FRIENDLY AND RESPECTFUL. INQUIRED ABOUT MY VISIT/PROBLEM. EXPLAINED REASONS FOR MY VISIT, VERIFIED MYN ASSISTANT SVC MGR MET ME IN SVC BAY AREA, WAS FRIENDLY AND RESPECTFUL. INQUIRED ABOUT MY VISIT/PROBLEM. EXPLAINED REASONS FOR MY VISIT, VERIFIED MYNAME,VIN #,MODEL OF VEHICLE,VERIFIED MY WARRANTY STATUS. ADVISED APPROX WAIT TIME FOR SVCS REQUESTED. SVCS REQUESTED COMPLETED QUICKER THAN EXPECTED. More

Service Maintenance Very dependable dealership with which to work and you can count on your expectations being fulfilled. Our service advisor (Jim Ayo) returns all calls Very dependable dealership with which to work and you can count on your expectations being fulfilled. Our service advisor (Jim Ayo) returns all calls made buy us almost immediately and follow up contacts as well. More

Thank you for a grreat job. good job. this is one way to loose me as a customer. you are there to do a job, so do it and be satisfied/ good job. this is one way to loose me as a customer. you are there to do a job, so do it and be satisfied/ More