Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
North Central Ford
Richardson, TX
472 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 472 reviews
May 31, 2020
Good quick service. Clean facility. I am not a verbose person so please do not try my patience. If you need 25 words you should read a dictionary. person so please do not try my patience. If you need 25 words you should read a dictionary. More
by R.engelking1
Employees Worked With
Sean Sachse
May 19, 2020
After the sale, you're no longer important I purchased the maintenance plan on my F250. Everything was fine until I got to 50k miles, where I was then told (it's definitely not clear in the co I purchased the maintenance plan on my F250. Everything was fine until I got to 50k miles, where I was then told (it's definitely not clear in the contract) that I have a certain amount of services and then my plan is over. No big deal, you can't have an indefinite plan, totally understood. I take it back for my next oil change at 57k miles and i'm told the plan is over at 61k miles. Different than a set number. Still, not that big of a deal, a little gray but I know. Not a lot of caring from the employees delivering that news, but I was informed. Fast forward to Covid19, 61,500 miles I take it in because Texas had a Shelter in place order. Was told no way was the plan still good, no flexibility, no empathy. During a pandemic, and in a tough place for everyone, North Central Ford is there with their hand out and not willing to bend at all for the last service on a plan they probably over charged me for in the first place. The attitudes didn't help the situation at all, if youre looking for a business to have a good long term buying and service relationship with, this is not the one. More
by BDallas
Employees Worked With
Not sure of the service guys name.
May 18, 2020
Great service as usual. The service maintenance was completed in a timely fashion. I was kept informed on the progress of the service being performed. completed in a timely fashion. I was kept informed on the progress of the service being performed. More
by Anthony.acosta
Employees Worked With
Seth Spence
May 11, 2020
Best dealership in TexasLove the people and Best dealership in Texas Love the people and service Recommend to everyone who is interested in ford vehicle Keep up the great work I always purch Best dealership in Texas Love the people and service Recommend to everyone who is interested in ford vehicle Keep up the great work I always purchase my vehicles here More
by Marcia0504
Employees Worked With
David Rhoades and Gary Davis
May 05, 2020
Routine service These guys treat me well. I keep coming back for service and a couple of repairs for the parts that wear out. I am always treated well and taken care These guys treat me well. I keep coming back for service and a couple of repairs for the parts that wear out. I am always treated well and taken care of. More
by Knightd.99
Employees Worked With
Huffman
May 04, 2020
i received immediate attention upon my arrival. Seth was very courteous and explained the charges for each portion of the repairs. The repairs were excellent and done in a reasonable amount of time. They very courteous and explained the charges for each portion of the repairs. The repairs were excellent and done in a reasonable amount of time. They also washed the car at no cost. I have always received the best care at the dealership and has never gone elsewhere for service since I purchased my car. More
by Nancee Adams
Employees Worked With
Seth Spence
April 30, 2020
Amazing!! I had a 3:00 appointment with Rockwall Ford for an oil change. Once there, I was told it would be 1.5 to 2.0 hours. No happy at all. Called North Central Ford, scheduled, and out in 34 minutes. And an oil change. Once there, I was told it would be 1.5 to 2.0 hours. No happy at all. Called North Central Ford, scheduled, and out in 34 minutes. And Seth Spence was extremely helpful. Definitely will be my maintenance facility. More
by Grady
Employees Worked With
Seth Spence
April 28, 2020
amazing service rep chris garner Christopher garner was amazing. I had a horrible noise coming from the front end of my raptor. He took careful notes and expressed to tech / mechanic Christopher garner was amazing. I had a horrible noise coming from the front end of my raptor. He took careful notes and expressed to tech / mechanic exactly what was happening. Comunicated repair , parts and timeline perfectly to me. Truck was ready , clean and most importantly repaired correctly exactly as per his timeline. Best service guy i have ever had. More
by jerryg820
Employees Worked With
chris garner, Todd Mayes
April 19, 2020
Roy, the service advisor I used, was courteous and very helpful. He made sure I understood everything. He has taken care of me for the last 10 years. helpful. He made sure I understood everything. He has taken care of me for the last 10 years. More
by Jake
Employees Worked With
Roy Coleman
