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North Central Ford
Richardson, TX
476 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 476 reviews
August 09, 2021
After hearing an unusual road noise from our 2012 Ford Expedition, we again turned to our trusted service advisor, Jim Ayo at North Central Ford. Jim arranged for an inspection to diagnose a failed wheel Expedition, we again turned to our trusted service advisor, Jim Ayo at North Central Ford. Jim arranged for an inspection to diagnose a failed wheel bearing. After discussion, we elected to repair both the right and left front wheel bearings and hubs. We hope this allows us to obtain additional mileage and use from this great vehicle. And once again, Jim Ayo helped us when it was needed. More
by Marc
Employees Worked With
Jim Ayo
August 06, 2021
I was so happy with my experience and everyone being patient with my personal decision making! Brian was a great help! I am loving my new car! patient with my personal decision making! Brian was a great help! I am loving my new car! More
by Monica G
Employees Worked With
Brian Cullins
July 24, 2021
Bought a used car from them. All assurances were it was fine but turns out my local GM dealer found the entire front end is worn out. The smell of death came in right after the harsh chemicals they used to fine but turns out my local GM dealer found the entire front end is worn out. The smell of death came in right after the harsh chemicals they used to clean wore off. If that wasn't enough there's a frickin bullet hole in the door that they tried to convince me was from a dent puller... the hole is 0.22", see for yourself. Someone may have been shot or even killed in it. Let than sink in for a second... My requests for correction were largely ignored because the car was over 10 years old (barely 11). I offered to buy the parts ($600) if they install them (2.5 hours). After peaceful communications feel through, heated negotiations yielded a $40 labor discount... it costs $90 in gas to get there and back. These people are crooks and did not stand by the car they sold me. The salesman was dismissive and unresponsive to calm and polite communication requests for an entire week until I threatened to write this review. More
by Nobodyhome1313
Employees Worked With
Rocky
July 21, 2021
Wonderful experience from Stephanie who scheduled my test drive to Brandin who showed me the car and assisted me in every way he can going above and beyond to supply all necessary paperwork to get my financi drive to Brandin who showed me the car and assisted me in every way he can going above and beyond to supply all necessary paperwork to get my financing done to the finance officer who did not even try to talk me into financing with them knowing my credit Union offers the best rate. It was a flawless experience. 5 star and more!!! More
by Heidi
Employees Worked With
Michael Potocki
July 16, 2021
Fantastic service department! Made appointment ahead of time, and car was ready in a very reasonable amount of time. Roy Coleman and Russell Huffman were very courteous and knowledgeable. time, and car was ready in a very reasonable amount of time. Roy Coleman and Russell Huffman were very courteous and knowledgeable. More
by Robinson Family
Employees Worked With
Roy Coleman, Russell Huffman
July 15, 2021
Roy Coleman was very professional and he always takes great care of me and my vehicle when I bring in for service. I’m glad that I bring my car here because this is where I purchased it almost 3 years ag great care of me and my vehicle when I bring in for service. I’m glad that I bring my car here because this is where I purchased it almost 3 years ago. Thanks for being more than just a car sales business I can really say that you care about your people. More
by Saj19275
Employees Worked With
Roy Coleman
July 09, 2021
Great and courteous service! All personnel are gracious. Roy Coleman is whom I go to when my Escape needs servicing. He is a wonderful service manager. Roy Coleman is whom I go to when my Escape needs servicing. He is a wonderful service manager. More
by JClark
Employees Worked With
Roy Coleman
July 03, 2021
Andrew Carr has always made me a priority. I text in advance and makes it happen. Tremendous Customer for many years .. great job Andrew. advance and makes it happen. Tremendous Customer for many years .. great job Andrew. More
by T Lewis
Employees Worked With
I work with only Andrew Carr
