North Brothers Ford
Westland, MI
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Patient, polite, supportive and professional Jamie Kpniarz and Dan Dwyer did an amazing job walking me through the process and answering all of my million questions. They would even take the tim Jamie Kpniarz and Dan Dwyer did an amazing job walking me through the process and answering all of my million questions. They would even take the time to reach out to be sure I had a good understanding and comfortable with everything. They "schooled" me in the process and that isn't something that is easy to find. I left feeling like they valued me as a customer and wanted to be sure I understood the whole process. More
Timely I went in without an appointment and was pleasantly surprised..the work was finished in less than an hour from start to finish. Everyone that I had c I went in without an appointment and was pleasantly surprised..the work was finished in less than an hour from start to finish. Everyone that I had contact with was pleasant. Have been going to this dealership for quite a few years. Never a problem. Thank you. More
North Brothers, no more Colleen, in service is excellent. That being said, service is awful. They are very slow, and insult your intelligence with lame excuses. Had one of ou Colleen, in service is excellent. That being said, service is awful. They are very slow, and insult your intelligence with lame excuses. Had one of our cars all day and didn't even look at it, yes we had an appointment. Another car had a problem with the overheating light coming on. It took almost 2 years and 4 trips to the dealership to get it resolved. It was a sensor, which we had asked about in the beginning. These are only two examples of several problems we've had with North Brothers. It's very sad, they used to have such a good reputation. There are 5 Ford owners in my family and we are all going elsewhere. 😞 More
Tarrick was awesome great dealership Our sales rep Tarrrick was awesome very helpful, nice and overall a great person to buy a car/truck from him. I recommend the dealership 100%. Our sales rep Tarrrick was awesome very helpful, nice and overall a great person to buy a car/truck from him. I recommend the dealership 100%. More
Saved the day! I brought my car in for a recall and was told a driver would bring me right home so I didn't think there would be an issue but, their driver was at le I brought my car in for a recall and was told a driver would bring me right home so I didn't think there would be an issue but, their driver was at least 45 min away. I needed to get home because I had a very important conference call set up with my colleagues in Germany. If it hadn't been for Stephan and his persistence I never would have made it home in time. He made calls until he got a car and drove me home!! So I want to thank Stephan for going out of his way and saving the day! Thank you Stephan :) More
Joe Giancana and Sarah Orzel were amazing! I hated North brothers from my first experience there. Sarah is the one who got my foot in the door and Joe sealed the deal! He got me my amazing 2014 I hated North brothers from my first experience there. Sarah is the one who got my foot in the door and Joe sealed the deal! He got me my amazing 2014 Acadia at a price and payment that i couldnt Pass up. He has customers for life. I’ve already been telling people about him! Thank you so much joe! You’re an amazing person! More
Thank you Joe! Joe Giancana was a great help! He made sure to get me in the car with the most benefit to me. I am the third person from my family who has bought a ca Joe Giancana was a great help! He made sure to get me in the car with the most benefit to me. I am the third person from my family who has bought a car from Joe, and he has customers for life now. More
Dan Dwyer This is the go to guy if your looking to get yourself in a Ford. He is always looking out for the customer. Available all the time to answer any quest This is the go to guy if your looking to get yourself in a Ford. He is always looking out for the customer. Available all the time to answer any questions with my vehicle and find the best outcome for me. After purchasing a vehicle from him he became more than a Salesman he became more like family willing to do anything to help my family out. More
Great Experience If you are in the market for a vehicle please visit North Bros. My salesman was Joe, he was awesome. Joe answered every questions that I had, he mad If you are in the market for a vehicle please visit North Bros. My salesman was Joe, he was awesome. Joe answered every questions that I had, he made sure that I was well informed about my purchase. Joe made this an enjoyable experience. He has definitely earned my business. More
Great Experience Dave Johnson was able to give me more for my trade-in than any other dealers. He was also able to give me a monthly payment $80 LESS a month than the Dave Johnson was able to give me more for my trade-in than any other dealers. He was also able to give me a monthly payment $80 LESS a month than the "largest dealer in the country". More