North Brothers Ford
Westland, MI
Filter Reviews by Keyword
By Type
Showing 398 reviews
My experience at North Bros. Ford has been a very positive one. We were greeted promptly and treated respectfully. John was very helpful with all of my questions and what I was looking for in a veh positive one. We were greeted promptly and treated respectfully. John was very helpful with all of my questions and what I was looking for in a vehicle. There wasn't any 'sales-pitch', which is a big turn off for me and has me headed for the door! The financial department was wonderful in getting our vehicle leased and I never once felt pressured into making a purchase. I would definitely recommend North Bros. to others. More
I have been either buying or leasing from North Brothers for many years and so has my family. I just leased my 4th new car from North Brothers. My salesman Dave Mclean was great to work with. I will continu for many years and so has my family. I just leased my 4th new car from North Brothers. My salesman Dave Mclean was great to work with. I will continue to go to North Brothers for all of my future vehicles. More
I returned to North Brothers Ford and Bryan O'Neil to purchase a new car due to previous new car purchases. Bryan and North Brothers has always provided me the best trade-in value and purchasing experie purchase a new car due to previous new car purchases. Bryan and North Brothers has always provided me the best trade-in value and purchasing experience. The overall experience has always been "hassle free". From the moment you walk in the door, the entire staff is friendly, courteous and promptly takes care of their customers. You are immediately greeted as you enter the dealership and if Bryan isn't at his desk, they will find him immediately. I have been a North Brothers customer for 23 years and I recommend North Brothers to everyone looking for the best possible dealership experience. They clearly understand what car or truck is right for you. All the purchasing agreement paperwork is clearly explained along with the available customer protection plans, finance options etc., which makes it easy to decide which ones work for you the buyer. I plan on being a life long North Brothers customer for sales and service. More
I bought a car from here last week, I test driven a 2007 charger which at the time it seem like a awesome car, so I ask for the car fax.. Checked that out on his screen, everything seem okay, so I asked oth charger which at the time it seem like a awesome car, so I ask for the car fax.. Checked that out on his screen, everything seem okay, so I asked other questions about the car I got all good reports. So I bought the car, and trade in my old car, so me and my boyfriend started up the car and seen the engine check light was on. So I stopped the salesman, he told me it was the gas cup and that it wasnt tight so he tighten it up, so it didnt go off.. So I drive home and I started to hear which i thought it was brakes squeaking on a car which they said was inspected fully, so I take it back the next day very upset, because I thought this was I good dealership to buy from. They told me what could be done, and what they were going to do, and when to bring my car back, so I bring it back on that day which was a monday around 3:30pm after work. Nick which was they person who told me all these lies about when to bring my car back, but out of no where he told me we have good news and bad news, his mechanic was called away for the day, I was highly upset at this time because the guy promised that my car would be fixed this day, so I went on saying we wouldn't have this problem, if the car was fixed before I bought it like I thought it was, so he give me his card, and said bring it back tomorrow, I feel pushed to the side like trash! scewed over and im mad, something needs to be done because you dont do peoples like this. More
Eric was great.Answered all our questions.got us a great deal in the car.every dealer I've been to he made me feel the modt comfortable.and he found the perfect car for me..thanks so much eric. we'll be bac deal in the car.every dealer I've been to he made me feel the modt comfortable.and he found the perfect car for me..thanks so much eric. we'll be back to see him again. More
I found the exact car that I was looking for online. The online team directed me to Mr. Tom Smith. Tom Smith provided me with a wonderful buying experience. In fact everyone there was professional, informa online team directed me to Mr. Tom Smith. Tom Smith provided me with a wonderful buying experience. In fact everyone there was professional, informative, open and friendly! They all walked me thru every step. Now I have another "new" car from North Brothers Ford! Thank you Tom Smith and North Brothers Ford Used Car Team. All those smiles made a buying decision much easier! More
i have got many cars from Mike over the years i have always had a great the carexperience,and have always been happy and walked away with the car i wanted always had a great the carexperience,and have always been happy and walked away with the car i wanted More
Amy was extremely quick, efficient, and friendly. I walked in to check out my options for a new car and walked out with a new car. Her ability to get me the best deal possible, the ease it was to talk walked in to check out my options for a new car and walked out with a new car. Her ability to get me the best deal possible, the ease it was to talk to her, her desire to find me exactly what I was looking for, and make it an enjoyable experience has made me a customer for life. More
Outstanding Dealer. Drove 60 miles from home to lease a vehicle from them. Everyone I encountered at the dealership was very friendly and knowledgeable. I will recommend them to my friends and family. vehicle from them. Everyone I encountered at the dealership was very friendly and knowledgeable. I will recommend them to my friends and family. More
I was alowed to drive several cars to see if I would like a certain model. I chose a Fusion SEL AWD 6cyl. The car was ready for my delivery right on time and was very clean. Andy gave me a good run down on a certain model. I chose a Fusion SEL AWD 6cyl. The car was ready for my delivery right on time and was very clean. Andy gave me a good run down on the operation of the equipment in the vehicle. I am very happy with my purchase. Thomas N Stockman More