North Brothers Ford
Westland, MI
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We really enjoyed working with our salesman Dan. He was very helpful, patient and friendly. We would highly recommend him to others. Rick, Kamal and Tom were very good in their roles. very helpful, patient and friendly. We would highly recommend him to others. Rick, Kamal and Tom were very good in their roles. More
I came in to see Tom Reno because I was interested in getting a new escape and turning in my fiesta lease. I wanted to stay under a certain price per month and Tom worked with me and did everything he c getting a new escape and turning in my fiesta lease. I wanted to stay under a certain price per month and Tom worked with me and did everything he could to get me where I wanted to be. I know when I want a new car, I will come back to see him. I will also try to sent people his way if they are looking for a new car. More
Steve got me in and out within my lunch hour on 7/3/12 for oil change and tire rotation...then he saw I had a back bumper that was slightly hit and taped by me...He said should't be too hard to hook it ba for oil change and tire rotation...then he saw I had a back bumper that was slightly hit and taped by me...He said should't be too hard to hook it back up...I said great...I told him I will be back Thurs. 7/5/12 to leave car there...A nice shuttle person said no problem to take me back to 18th District Court to work till 4pm...If I can't get a ride back...Steve said he'd arrange for me to be picked up... Excellent customer service... Sincerely, Georga Conant More
I came to North Brothers Ford after an unpleasant experience at another dealership. Eric, the sales consultant who helped me purchase my Ford Fusion, exceeded my high standards for both knowledge and experience at another dealership. Eric, the sales consultant who helped me purchase my Ford Fusion, exceeded my high standards for both knowledge and integrity, as did the rest of the staff. He provided clear and concise answers to all of my questions. I never felt pressured into a certain vehicle or package. Everything was clearly laid out from the beginning, so there weren't any last minute hidden fees. I have nothing but positive things to say about Eric and North Brothers, and I highly recommend them to anyone looking for a new car. More
We have a great salesman, the service didn't stop once we walked out the door. He is always there should we need anything, going above and beyond his duty to make sure everything goes smoothly for us. The walked out the door. He is always there should we need anything, going above and beyond his duty to make sure everything goes smoothly for us. The employees of North Brothers Ford are very friendly, even if you are not their customer, they are helpful answering any questions you may have, they make you feel at home, while you are waiting for your salesman. We met the dealership owner, which I can say that in all the years I have been buying cars this is the first time that I met the owner during a sale, The loan officer made sure we received the best interest rate for our automobile purchase, very informative no matter how many times I asked him to explain something I didn't understand, very polite and knowledgable. We are very happy with our new car, the dealership, our salesman, and the loan officer. More
I CAME TO NORTH BROTHERS ORIGINALLY BECAUSE IT WAS CLOSE TO HOME. I WAS INTRODUCED TO TOM AND IMMEDIATELY LIKE HIS UPBEAT ATTITUDE. HE SEEMED HONEST WITH GREAT INTEGRITY FOR HIS JOB AND MADE YOU FEEL THAT TO HOME. I WAS INTRODUCED TO TOM AND IMMEDIATELY LIKE HIS UPBEAT ATTITUDE. HE SEEMED HONEST WITH GREAT INTEGRITY FOR HIS JOB AND MADE YOU FEEL THAT YOU WERE THE MOST IMPORTANT PERSON. WE AGREED ON A PRICE AND THAT DID NOT CHANGE. THE VEHICLE WAS DELIVERED IN A TIMELY MANNER AND HE DESCRIBED ALL THE FEATURES. HE MADE MY WIFE FEEL COMFORTABLE AND ANSWERED ALL OF HER QUESTIONS. THE FINANCE PERSON WENT OVER OUR OPTIONS OF ADD ONS. THE SALES MANAGER STOPPED BY THE CUBICLE AND INTRODUCED HIMSELF. MY FATHER WAS A CAR SALESMAN FOR OVER 40 YEARS AND ONE OF THE DEALERSHIPS HE WORKED FOR WAS NORTH BROTHERS. HE BELIEVED IN BEING HONEST AND KEEPING THE CUSTOMER. I THINK TOM RENO AND MY FATHER WOULD HAVE GOTTEN ALONG WELL. DENIS H. THIEDE More
I had the pleasure of working with Jamie Koniarz and Dan Dwyer with the recent lease on my Edge. I had a very specific car that I wanted and they went the extra mile to make certain that I got exactly what Dwyer with the recent lease on my Edge. I had a very specific car that I wanted and they went the extra mile to make certain that I got exactly what I wanted. Throughout the process of trying to locate the car I was always kept informed and they were able to get me one within a week. The delivery process was smooth and Dan did a great job at guiding me through all of the paperwork as well as detailing all of the features and uses on the new car. They both did a great job in making sure that I was completely satisfied throughout the whole process. I look forward to using them for all of my future car needs and I will definitely recomend this dealership, especially Jamie and Dan to all my friends and family! More
I love north Brothers ford, I will never get a car from anywhere else!!!! I love the fact that my satisfaction is number 1 and the cars are of the highest quality. anywhere else!!!! I love the fact that my satisfaction is number 1 and the cars are of the highest quality. More
We were very pleased with working with Jose. We hope that he is still there when we are ready to look for another vehical. Looking forward to working with him again. he is still there when we are ready to look for another vehical. Looking forward to working with him again. More