North Brothers Ford

Falsely advertise cars they do not actually have! I’m not sure how ignorant this dealer thinks the public is, baiting isn’t cool dudes. sure how ignorant this dealer thinks the public is, baiting isn’t cool dudes. More

I am still on the fence about leasing a vehicle as I continue to weigh options and remain in contact with the sales agent, but due to the phenomenal customer service I experienced, felt compelled to lea continue to weigh options and remain in contact with the sales agent, but due to the phenomenal customer service I experienced, felt compelled to leave a review regarding my experience with Jalen Ankton. As a black man in my 20s, I was apprehensive about presenting to a dealership independently due to societal stigmas. Mr. Ankton took the time to work with me, provide me his undivided attention and was clearly invested in my experience. In the years I’ve worked with various dealerships for myself and my family’s vehicles, I have never had such a wonderful encounter. Regardless of my ultimate decision at this particular time, I plan to continue to seek out working with Mr. Ankton in the future as I lease or purchase various vehicles throughout my lifetime. 10/10 recommend working with Mr. Ankton. More

Helped us buy 2 vehicles in less than a week. Very easy process we no remorse. Nathan had everything set up and ready for us before we even arrived. No xx and no hassle. I highly recommend Nathan for us process we no remorse. Nathan had everything set up and ready for us before we even arrived. No xx and no hassle. I highly recommend Nathan for used sales. More

The service is almost non existent, I purchased a pre owned vehicle from here mid June of 2020 and I have already encountered some simple issues I wanted to have changed/repaired. The sales representativ owned vehicle from here mid June of 2020 and I have already encountered some simple issues I wanted to have changed/repaired. The sales representative I had, Rick, does not return my phone calls about trying to make appointments, or if he actually does answer he doesn't get back with me about my concern. On top of that he was very rude to me during the process of buying the vehicle through obvious Age discrimination (I'm almost 30 btw I just look younger) he never asked how I was going to pay for the vehicle and just assumed I would be going through the Ford line of credit, which his price numbers were a joke and he got pissed when I said I had different numbers that I was given from my pre approval at the bank that he never asked me about. The service department also has major issues, I called to have something on the vehicles computer changed, sounds simple enough but North Brothers service told me that Ford doesn't do stuff like that and it couldn't be done. I called Bill Brown Ford right after I was told that and asked them to help with the same problem, they set me up an appointment and I have gotten the issue resolved. Needless to say, I will never be going to North Brothers for business ever again, I'd rather do the "Free" oil changes they're offering me myself than even think about taking my vehicle back there. Update: During the test drive before I purchased the vehicle, there was a clucking sound coming from the transmission that I asked to be fixed before I committed to buying. Rick, the sales representative said that it would be taken care of before I signed anything. I'm just finding out that that was a lie, the transmission wasn't looked at, at all. The TSB 18-2079 and TSB 18-2274 were still in the transmission which causes the 10R80 (10 speed transmissions) to harshly upshift or downshift. North Brothers didn't fix my problem and lied to me about it to take advantage of a customer and make a sale. If you absolutely HAVE to go to North Brothers which I would never recommend, avoid Rick at all costs. He should be fired for how he operates. More

Dave worked with me on financing and creating the deal. He was friendly and able to beat out the terms of other lenders I had lined up. I came away happy and with a good deal on the vehicle. I would rec He was friendly and able to beat out the terms of other lenders I had lined up. I came away happy and with a good deal on the vehicle. I would recommend him to family and friends. More

Dan and Jamie go out if there way to help you get into the vehicle you want. I highly recommend them to all my friends and family. You won’t go wrong with these two. They make you feel as you are part of the vehicle you want. I highly recommend them to all my friends and family. You won’t go wrong with these two. They make you feel as you are part of their family. Stop by to see them, you won’t regret it. More

Another Great Experience! Dan Dwyer and Jamie P Koniarz are high level professionals. We have bought numerous vehicles from them. They have always exceeded our expectations! Dan Dwyer and Jamie P Koniarz are high level professionals. We have bought numerous vehicles from them. They have always exceeded our expectations! We highly recommend this dealership to anyone looking for a Ford. More

Buying from Jamie and Dan has been the best car sales Buying from Jamie and Dan has been the best car sales experience I’ve ever had. They aren’t the normal sales guys that push useless stuff down your Buying from Jamie and Dan has been the best car sales experience I’ve ever had. They aren’t the normal sales guys that push useless stuff down your throat to make a buck. They went out of their way to find the exact truck that I wanted and had it waiting at the dealer when I arrived. They also helped me pull of a great surprise for my gf with a new 2020 explorer and Jamie went to multiple stores to find a big red bow for me to put on her car. I will without a doubt always drive a half hour out of my way to get my vehicles from these guys. More

Amazing service In the past year and half I have purchased 2 vehicles from North Brothers and sent numerous people to their establishment. The service from the sales In the past year and half I have purchased 2 vehicles from North Brothers and sent numerous people to their establishment. The service from the sales team is top notch. They get you what you want at the best price possible. I cannot recommend them enough. Especially Dan and Dalton! Thanks guys! More