North Brothers Ford

Worst Body Shop Ever I took my son's 2009 Dodge Caliber to North Brothers Ford after my son got into an accident. Why not go to a Dodge dealer? Because I work for Ford M I took my son's 2009 Dodge Caliber to North Brothers Ford after my son got into an accident. Why not go to a Dodge dealer? Because I work for Ford Motor Company and feel it is the right thing to do to support our Ford dealers. That said, I had the worst experience of my life and want everyone who is considering this dealership to be informed before you go there. The first time I picked the car up they did not wash it. It was so dirty I could actually write Wash Me on the roof of the car. More importantly, the door rubbed when I opened it, there was some sort of glue on the radio, the gas had been completely drained, and worst of all there was a strange noise coming from the transmission. The half shaft had been ripped from the transmission during the accident so it was pretty obvious the noise was a result of the accident. When I went back to the dealer the next day, they fixed the rubbing door and put some touch up paint on the damaged area. The denied the gas had been drained. They agreed there was a noise coming from the transmission but did not know what it was. I was told to come back in a week, and they would take a look. I asked if my car was safe to drive and was told it is safe. They did not even apologize for not washing the car. So a week goes by and the noise gets worse. I told my son not to drive it. I dropped it off on Monday as requested. It turns out the car needs a new transmission. It took them a week to even look at it. After getting insurance company to agree to cost, they ordered a used transmission. The first one delivered did not have a cooler so they had to send it back. The second one had the cooler. Every day I called and they said it will be ready tonight. Every night it was not ready. Each time I called the manager asked for an alternative number to reach me so he could call me when it is ready. I gave him my cell number multiple times, but he never called me. I had to call every day. There was always some sort of excuse. The last excuse was some control module had to be synchronized. I think they had to take it to the Dodge dealer down the road for this. Long story short, they finished the car today, but guess what, they forgot to call me again. I called around 2PM and was told the car was ready. I finally got my car back after 2 months. Once again they did not wash the car before delivering it to me and to make matters worse, the manager would not get off the phone to talk to me. I think he knew he mismanaged this situation and did not have courage to face me. I asked the receptionist for paperwork on the repairs that were made and was told they would have to mail me the paperwork for the new repairs made. I have never heard of any company doing major repair work and not providing the customer with a receipt and summary of repairs made. I'll contact my insurance company to get what I need. I cannot believe how bad this body shop is managed. You can bet I will never go back again. My family and friends have leased/purchased many vehicles from this dealership for the past 50 years. I will do everything I can to make sure nobody goes back. This may sound like sour grapes, but believe me I almost never complain about things even when I am not happy. This experience was so bad I have not choide but to warn others not to use this dealership. More

Bait and Switch We bought TWO cars from this place. We were pre-financed, and it STILL took 8 days for one car, and 12 days for the other! Very un-organized and not We bought TWO cars from this place. We were pre-financed, and it STILL took 8 days for one car, and 12 days for the other! Very un-organized and not professional! The first car I had agreed on was mysteriously sold out from under me. Then, the "manager" Ray Harbin, promised me another car AND cash back if I agreed to the deal. I agreed to it, and when I took delivery, Ray was mysteriously not available to give me the cash I was promised. TWO weeks later I was told that there is NO CASH, and that I was out of luck. A TERRIBLE WAY TO DO BUSINESS! More

Worst first car buying experience ever!!! Absolutely the worst car dealership! I looked online for months to find a specific color of a vehicle I wanted,which was extremely hard to locate. I w Absolutely the worst car dealership! I looked online for months to find a specific color of a vehicle I wanted,which was extremely hard to locate. I was thrilled to see a dealer withing 50 miles of me had one! Went and test drove and fell in love. Began with them swearing they could keep my payments at one price when we came into sign they took my down payment before I got to look at the contract, mind you we asked of there were issues because we could look for our own financing, they doubled my payments and charged me 1000 more than the price printed and agreed upon. When I brought that to the salesman and finance managers opinion the salesman played dumb until I handed them the signed document or the agreed upon amount. Once they got the financing right and I took the car home And my mother received our welcome call from the finance company. They claimed the finance company withdrew financing due to the fact I was the primary driver and not herself! When we contacted the finance company they said that wasn't I fact the truth. We finally decided to take them cash and buy it outright. Once THEY calculated the price and a check was written they came back and said that it was wrong and we needed to rewrite the check because THEY forgot the sales tax. So we did. We signed the paper work and thought that Friday we would be able to come in and pick up the spare key. Well no surprise, they forgot to have me sign the title! So once again I go into the dealer for the 5th time in a week to sign the title, not before asking them if there was anything else that needed to be done. Again, I walk in and they missed something else, once I got mad at them and told the how horrible the experience was and after asking 4 times if I can sign and get my key I was told that I was unpleasant and that myself and the four people looking at cars on there lot needed not come back by the used car manager Joe. Let me just say, I never once raised my voice at these people! I have been in sales my entire life life and would never think of telling a paying customer not to come back with other paying customers. This whole purchase was very disorganized and there was absolutely no communication! I would never recommend this dealership! More