North Bergen Buick GMC

Went to McGuire for a car I saw on the internet. The salesman Greg was a good guy. The problem was the "General Manager"!! When I purchased the car, I didn't haggle over the price and traded my car in f salesman Greg was a good guy. The problem was the "General Manager"!! When I purchased the car, I didn't haggle over the price and traded my car in for way below the book value! I had no problem there, I was fine with that! The problem was after I did all the paper work, they only handed me one set of keys for the car. When I asked them for a second set, I was told by the salesman Greg that they would have a second set next week when I pick up my registration. I had received a call a week later from Greg saying that my registration was ready to be picked up. I reminded him about the keys and he started to sound very nervous over the phone and told me that a second set of keys for the car would cost hundreds of dollars because they had chips in them that had to be programed! After hanging up, I called my local Chevy dealer and asked them how much a key would cost. They told me that it would be $25 and that I could easily program it myself!! When I got to McGuire to pick up my registration from Greg, again he looked real nervous. When I asked him for the second key that they promised me, he went to the office and came back and said that they couldn't give it to me because it would cost "hundreds" of dollars to make and program it. When I told him that wasn't true and the key was only $25, he said that the programming part is what made the key so expensive. And again I told him that wasn't true!!! Right then this gentleman comes bursting out of his office and starts yelling at me! This person was the general manager and starts telling me I don't know what I was taking about and again starts telling me that the key will cost hundreds of dollars to program. I told him if he read the owners manual, he would know that you could program it right from the inside of the car. And then he again tries to tell me the key is very expesive. So I had him get me a price from their own parts department. Their price, $21!! The worst part is after all this, he still would not give me the key! I ended up buying the key from tht local chevy dealer. Because of that General Manager I would never go back to that dealership or recomend anybody dealing with them!!! All over a $21 key that was promised me! More

They lie and wasted our time. We missed out on the July 4th sales because they lied to us about the vehicle we put a deposit on. Then they refused to refund our money when they told us the vehicle we were 4th sales because they lied to us about the vehicle we put a deposit on. Then they refused to refund our money when they told us the vehicle we were waiting for was not available. It was only because GM corporate had to step in and require them to refund our money. Terrible customer service & VERY shady sales tactics. do NOT trust anything they say. To be safe, shop at another GMC dealer. More

Eddie the sales consultant is extremely friendly and warm. He is not slick and just got into the business. He is a people person- not a car person. Nevertheless, I made a deal to trade in my car and warm. He is not slick and just got into the business. He is a people person- not a car person. Nevertheless, I made a deal to trade in my car and lease a Buick Regal. I used Truecar.com and Edmund's forums for research and negotiations. This is the first American car I leased in eleven years. A deal was reached for 12k miles a year. I thought!!! They prepped the car and printed all the documents - ready for delivery. When I read the contract- they had posted only 10K miles a year- not 12k miles. This was not an oversight. It was a scam. Eddie knew that 12k miles was part of the negotiated price. I blame the guy who sat in the back room running the numbers. When confronted- the money guy said he could not do the deal for 12k miles. I suspect this guy has little respect for the sales staff and should be fired. Eddie did not know what was going on. Needless to say I walked out. In a way they did me a favor. I got calls from Romeo Buick in Kingston, NY while this was going on. They made a deal- and in fact came in at a lower monthly rate. It is not my nature to criticize any business in these tough times. However, McGuire needs to get their act together. The kicker- The Regal is designed and made in Germany. Great car. More

Worst place EVER to get a car. We had good credit and a decent down payment and showed major interest in 2 cars and the right before we went into make a deposit. The salesperson would call and say the car decent down payment and showed major interest in 2 cars and the right before we went into make a deposit. The salesperson would call and say the car was sold. Our salesperson was Danny. AWFUL. I have never had an experience with a car salesman that I had to hunt down. We went somewhere else after they sold a second car we were interested in. NEVER go here More

went looking for a new car but i never experienced where the sale person doesnt remember the customer and they dont know what they are talking about there is no communication between sales and manager and t the sale person doesnt remember the customer and they dont know what they are talking about there is no communication between sales and manager and they always seem to pass the blame to eachother cause no one whats going on. ypu would think they would want to see, but i think they just like to give the run around to customers leaving them with questions constantly, so if you are looking for a new car, please go somewhere else. More