North Bay Nissan

Worst dealership I've ever dealt with. It took forever to make the purchase and their after sales customer service is terrible. They were very little help when an issue came up with the It took forever to make the purchase and their after sales customer service is terrible. They were very little help when an issue came up with the truck the very next day. And it is almost impossible to get the manager on the phone. Also his voicemail is full so you can't leave a message. I emailed, but never heard back. More

ou have to give one star, otherwise it would be zero. Don't go to NORTH BAY NISSAN if you pay attention, read contracts, take precautions, ask questions, consider yourself an intelligent consumer, a Don't go to NORTH BAY NISSAN if you pay attention, read contracts, take precautions, ask questions, consider yourself an intelligent consumer, and enjoy being treated with a modicum of respect when parting with a huge chunk of your hard-earned money, It will not go well for you. I could write volumes about it, but you didn't come here for War and Peace, so here's the Cliff Notes. In our quest to get my wife a used Chrysler Pacifica, we found one at NBN and the price was decent and they weren't forcing us to add a bunch of after-market dealer add-ons (the one positive thing in their favor). Then they found out we weren't financing, and suddenly things changed. BOTTOM LINE: The folks at NORTH BAY NISSAN -- Jasper (salesperson), Dave, and Cesar (managers) and Assis (finance manager) pressured us repeatedly, lied to us, tried to trick us into signing inaccurate documents, misrepresented the car as "Certified" and having been through inspection and detailing (it hadn't), grumbled about us getting our mechanic to look it over (a legal right), unapologetically did not honor promises about pick up date, failed to call with updates, and treated my wife disrespectfully. We finally got the car nine full days after she paid for it. They did, with us making constant trips to the dealership to ask for updates, make the repairs. It should have been a really exciting and wonderful occasion for us -- my wife getting the car of her dreams. But we were merely relieved that the trauma had ended. Even though we got the car we wanted at a decent price - the treatment we got made it the worst car-buying experience either of us has ever experienced. There is good reason to believe the most recent one and two star reviews here, and the 96 (and counting) one-star reviews on YELP. Read at least some of them. More

This company is really bad they sell you a used car have you sign a form that it was never used as a rental car but I find paperwork in the glove box after buying it that was rental car paperwork. Also they you sign a form that it was never used as a rental car but I find paperwork in the glove box after buying it that was rental car paperwork. Also they charged me $660 to reg the truck but when i go my reg in the mail they only paid DMV $50 to just change the name of the owners. That to me is shadey exspeailly when they no that if Reg renewal is not less than 60 days you only pay for the name change of $50 not $660. More

My Nissan Leaf was totally dead this morning. Tried everything the owner's manual suggested. I finally called North Bay Nissan service dept (which is where I take the car for service). They sta Tried everything the owner's manual suggested. I finally called North Bay Nissan service dept (which is where I take the car for service). They stated that the car needed to be towed (25 miles) to their location so that it can be re-programed. AAA responded and advised that the 12 volt battery needed to be replaced. Bad and lazy advice from North Bay Nissan service representative. More

Angel and Manny sold us a used Nissan Murano that had been in multiple accidents. They had us sign the Carfax report showing that the damage to the front bumper was "minor," when in fact it was significa been in multiple accidents. They had us sign the Carfax report showing that the damage to the front bumper was "minor," when in fact it was significant and causes the crash sensors to malfunction. They refused to honor the warranty or fix the problem, saying we must have crashed the car in the same place again, which didn't happen. They also concealed from us that the former owner was a smoker, and covered up the smell at the time of sale. The car is now awful to drive. Manny's response when called out about this was "we had no legal obligation to tell you." The dealer also concealed that the back bumper had been damaged in an accident (and this was not shown on the Carfax report). Their response on this point was that we should have inspected the car more closely before buying. They also took advantage of my wife and overcharged her about $5-10k for the car. We had understood this was a reputable dealership but unfortunately this is not the case. Completely disreputable business practices. Avoid at all costs. More

Product Specialist was knowledgeable and answered every question. Very patient and helpful. Great experience with all who were involved in the process of my vehicle purchase. question. Very patient and helpful. Great experience with all who were involved in the process of my vehicle purchase. More

Really bad service. They affect your credit score. They do not know how to keep their promises. You leave voicemails and they never call you back. Really bad management. They do do not attend you right awa do not know how to keep their promises. You leave voicemails and they never call you back. Really bad management. They do do not attend you right away. They leave you waiting for a long time. More

Great group of salesman that really want to help you out. Easy to get in touch with. I have no complaints at all about them. Easy to get in touch with. I have no complaints at all about them. More

Love this place. This is my 4th Armada. What can I say, I keep coming back because of the integrity and honesty of the manager and the people who work here. I have never had a bad experience buying a car fro keep coming back because of the integrity and honesty of the manager and the people who work here. I have never had a bad experience buying a car from here. Obviously, I keep coming back. I lost my first Armada in the 2017 fires, and they were nothing but kind and nice while getting me back in a new car. Unfortunately, 8 months later someone rear ended me while I was stopped on the freeway going 60 MPH and totaled my second Armada. Again I was Back!! Great to deal with. More

Excellent Salesman Though I didn't end up buying a car, I wanted to take a moment to thank Guy Crosbie for his knowledge and dedication to trying to find the right car f Though I didn't end up buying a car, I wanted to take a moment to thank Guy Crosbie for his knowledge and dedication to trying to find the right car for my husband and I. we will definitely seek his advice the next time we are looking for a used car. More