North Bay Imports Inc

Happy with our experience! My husband and I were looking for a Audi A5 Convertible with low miles. We live in NH and everthing we were seeing had 30,000 miles plus (coming off My husband and I were looking for a Audi A5 Convertible with low miles. We live in NH and everthing we were seeing had 30,000 miles plus (coming off 3 year leases) and were on the expensive side. We noticed a car at NorthBay Import with only 12,600 miles and was exactly what my husband wanted. We called and spoke to Jackson who told us that the car looked great so we took a chance and drove down to Connecticut. When we arrived, we were pleasantly surprised that it was as promised. We took it for a test drive and while driving the car it beeped indicating low pressure on one of the tires. We mentioned it prior to buying the car and they said that the car would be checked and if necessary, two tires would be put on. When we went back to pick up the car, we were pleasantly surprised to find that they'd put 4 new tires on it!! They had also sent the car out to a body shop to repair a small scratch in the front that they couldn't repair to their satisfaction. It really wasn't very noticeable to begin with so the fact that they went the extra mile was much appreciated. Two months later after having the car we'd been noticing some vibration from the front end at high speeds. I reached out to NorthBay as the car was just barely still in the warranty to see if they would take care of it. Sure enough, Mike DeLuca called a local tire place and said we could go in and have the tires rebalanced and they would re-imburse us for the cost. He even asked me to let him know when we get the check so that he can check it off as being done. Now where do you get that? The only negative I can say is that there could have been a bit more attention spent on detailing the car and there was no negotiating on price but we were still very pleased and would not hesitate to go back next time around. More

Worth the flight Flew from NC to CT just to get this Mercedes. Had it inspected when I returned home and the service tech was amazed.... Excellent Condition.... Needs Flew from NC to CT just to get this Mercedes. Had it inspected when I returned home and the service tech was amazed.... Excellent Condition.... Needs Nothing! Easy to work with.. Promptly answered all of my one million questions. Got me a better interest rate by 2.5% than I could get anywhere else. HIGHLY RECOMMEND! More

2014 VW cc I live in upstate NY and I Inquired about a 2014 VW cc with 7,500 miles on it via a email then by phone Mike said the car was perfect and if I came i I live in upstate NY and I Inquired about a 2014 VW cc with 7,500 miles on it via a email then by phone Mike said the car was perfect and if I came into the shop I wouldn't be disappointed. I came in the next day and he was right the car was perfect. I preferred a lower price and who wouldn't we made a deal that we both felt good about and I made the purchase. I have had the car for roughly 3 months now and I'm enjoying every minute of it. When someone asks questions about it I always pop the hood and show them how perfect this car was kept and sold to me. I'm very happy with my purchase and I do recommend North Bay to others. I know I'll be back when that time comes. Thanks for a great car Mike!! Michael More

Purchased a 2014 E 350 Excellent overall experience. No sales pressure, they hand you the keys and let you drive the car on your own. Dealt primarily with Jackson and Excellent overall experience. No sales pressure, they hand you the keys and let you drive the car on your own. Dealt primarily with Jackson and Mike on the the purchase and financing (they were able to beat my bank's rate and got me a loan at 1.99%). After delivery we had a small mechanical issue that they quickly fixed. I highly recommend North Bay if you are in the market for a high quality luxury vehicle. More

2015 Audi A7 Purchased Sight Unseen Great Dealership!!!!2015 A7 Prestige! I had a friend with and Audi A6 and loved his car. I had not bought a new car for a few years and started resea Great Dealership!!!!2015 A7 Prestige! I had a friend with and Audi A6 and loved his car. I had not bought a new car for a few years and started researching AUDI’s and came across the A7 model. Beautiful car then figured out everything I wanted as far as options. Spent months looking around and could not find much of anything local or even on all the online car websites with what I wanted…A7’s are hard to come by. Especially the TDI with the prestige package….and finally came across this one at Northbay that was the right color I wanted and had every option I was looking for….but this was 700 miles from my home. I emailed the website I was interested but had never purchased a car sight unseen but would consider if the car looked like the pictures and had all the options listed and ask about shipping. I was thinking I would get no response but within a day I was contacted by Mike Duluca stating the car was a Audi Exec demo car and in perfect shape and if I purchased the car he would have it delivered to my doorstep for ~ $700. He even sent me the original window sticker and a Carfax report for the car. Still skeptical I ask many more questions with Mike responding to everyone quickly. We haggled on the deal for a while and finally settled on what I think was a very fair and reasonable deal. Still somewhat concerned never having purchased a car sight unseen I emailed a list of stipulations and things I felt would CYA somewhat if the car showed up and was nothing like described which he had no problems with. Within 2 days we had everything worked out, he FedEx’d me the paper work back and forth at their expense and now I just had to wait for my car to arrive at my door. Within 5 days from the paperwork the car was at my door just as promised and was in the EXACT shape and all the options he described. I could not have been happier and relieved. I have been driving the car for a week now and it has no issues and I could not be happier. If all of the salesman at this dealership are anything like Mike you have no issues or worries in buying a car from this dealership. More

Great expierience for a E350 My wife and I had a very positive experience with Jackson at North bay imports. When we first went to visit he was very helpful showing what they had. My wife and I had a very positive experience with Jackson at North bay imports. When we first went to visit he was very helpful showing what they had. once he realized there were some options in the care that he did not have available, he encouraged us to give him a week to see what is coming in. Within that time he had just the care come in and the dealership was very good in making sure it was up to par with their quality standards. My wife's quote is," this is the first time I enjoyed buying a car" and we have bought quite o few over the years. Thank you all at North Bay. More

Your Go to Pre-owned Audi Dealer I had been looking all over for an S-Line Avant, stumbled upon North Bay through cars.com and heard back from Mike Deluca within hours of the inquiry. I had been looking all over for an S-Line Avant, stumbled upon North Bay through cars.com and heard back from Mike Deluca within hours of the inquiry. Mike helped me arrange everything though email—from trade-in to financing, even offered to hold the car with no deposit when he knew I was a serious buyer. When I drove my trade-in 3 hours from Maine to Connecticut Mark Koblanski helped me get the paperwork finalized and ran through the details of the car with me. His knowledge of Audi model lines, packages and performance upgrades is impressive. I was in the door and on the road in my new wheels within 45 minutes. Couldn't be happier with the whole experience. More

Great buying experience Had the car, color, and mileage I wanted. The car was out front when I came for my appointment. Test drove the car on my own. Good price no hassling Had the car, color, and mileage I wanted. The car was out front when I came for my appointment. Test drove the car on my own. Good price no hassling and no pressure to buy. More

You won't find a better dealer After searching across the eastern US for a very specific CPO Audi for almost a year, we finally found what we were looking for at North Bay. Mike DeL After searching across the eastern US for a very specific CPO Audi for almost a year, we finally found what we were looking for at North Bay. Mike DeLuca helped us arrange everything through correspondence, making our purchase not only a great value, but hassle and worry free. We flew in from DC to pick up the car, and Mike had arranged an airport pickup. Our car was gleaming out front when we showed up, where Mark helped us complete the final signatures and gave us a great overview of the car before we hit the road. We were in and out within 30 minutes. You won't find a better dealer. More

old audi for new Audi bought my 2007 A6 there back in 2010. Was a great car and had it services there as well. Just traded it in for a 2012 A6. All I can say is mike an bought my 2007 A6 there back in 2010. Was a great car and had it services there as well. Just traded it in for a 2012 A6. All I can say is mike and mark and everyone there including Chris in service and his team are all about integrity and fairness. There is minimal haggling. They are fair with their pricing both on what's being sold and trade ins ( I actually had two cars to trade - no issue for them). I really never considered going anywhere else. More