North Bay Imports Inc

I came across this dealership when they came in possession of a 2004 audi a4 1.8T with sport package. I called before coming in to make sure of availability and was told the car was there and ready possession of a 2004 audi a4 1.8T with sport package. I called before coming in to make sure of availability and was told the car was there and ready to be seen. After making the 2 hour journey to the dealership I came to find the car in the shop with the rear bumper primed and ready for paint because it had "minor scratches", therefore I was not able to drive the vehicle and had to return home. Before I left though, as I am somewhat knowledgeable of VW/Audi's and their required service, I inquired about the timing belt and water pump because the car has 84,000 miles and is due for new ones if they had not already been replaced. I was assured that they had not been replace and that North Bay would perform the service. The next week I made it back to the dealership to test drive the car. The day before my return, I called Bill to let him know I was coming in the next day around 2 o'clock so that the surely, the car would be ready for me. That morning I called again informing him that I would arrive around three to drive the car, giving him an extra hour to prepare the vehicle. When I arrived he wasn't even sure if the car was ready, after assuring me that the vehicle would be when we spoke on the phone. He informed me the car was around back and they would "rinse it off" before pulling it around. Not exactly the full wash and wax prep job I was expecting. After already being underwhelmed by the lack of customer service I took the car for a test-drive anyway, attributing any ill feelings toward the notion that any dealership is going to xxxxxxxx you and never give you a straight answer anyway. My first impressions of the car were that the clutch did not feel right and had way too much play in it, but I continued on the ride anyway. About a mile down the road, to my dismay the clutch broke and I became stranded on the side of the road. Bill did come pick us up and bring us back to the dealership, as he should have but assured us that he had a "good mechanic" and he didn't understand why the clutch gave out and they would fix it promptly. I had already had a cashiers check made out for the value of the car and was ready to take possession asap because I'm in-between cars at the moment and was willing to pay their considerably high price for the vehicle because of my situation, and he was more than willing to take advantage of it. He then sent me an email assuring me the clutch would be replaced by his "good mechanic" (who did not notice that the clutch was on its way out, when I immediately felt a problem upon driving the vehicle) on Thursday afternoon, two days after my "test drive". At this point I was very skeptical of the whole situation, but still willing to make it work only because I was very desperate for a car...I can't help but think he was well aware of this and more than willing to sell me a car that was not what he claimed it to be, and was not even close to sell-able condition. Knowing that in my prior dealings with them they seemed to be very slow to do anything and not very customer oriented, and because I am busy as most people are, I gave Bill until Saturday to replace the broken clutch. Keep in mind I had a cashiers check since the second time I saw the car and was ready to purchase it providing it was in top condition. When I called on saturday to verify the condition of the car Bill had informed me that they were very "busy" and that the clutch would now be replaced on Monday. I then told him I was no longer interested in doing business. If you are looking for a dealer different than no other xxxxxxx salesman doing whatever they can to make a quick buck with NO regards to customer satisfaction THEN LOOK NO FURTHER THAN NORTH BAY IMPORTS. Here is a dealership in my opinion completely able and willing to sell junk that most people would not consider buying unless they happen to be duped. In closing UNINFORMED BUYER BEWARE!!!!!NOrth Bay imports WILL take advantage of you and may sell you something you will not be satisfied with in a way where you, the customer come second to all other aspects of business. Making MONEY is clearly their #1 priority, and customer service is NOT even on their to-do list. More

North Bay Imports of Windsor, Conneticut sold me a late model Audi A-8L with 12,000 miles on it. The car was delivered to me in late July of 2008 and was in my possession until Nov. 20th, 2008. During tho model Audi A-8L with 12,000 miles on it. The car was delivered to me in late July of 2008 and was in my possession until Nov. 20th, 2008. During those three months I put around 3,000 miles on the car. When I was considering a purchase, I was told by Dave Mason the company President, that this was an Audi "pre-qualified" car and that in order to achieve "pre-qualification" status, a detailed and rigorous inspection had to be done by Audi. I was told that both Audi Corp. and North Bay's service dept. had inspected the vehicle and that it was in pristine shape. I was also given assurances that the car had never been in a wreck and was in perfect condition. Dave emphasized that the car couldn't be "pre-qualified" if it had anything wrong with it or if it had ever been in an accident and that being an Audi "pre-qualified" car was even a better guarantee then the Audi "pre-certified" program. With these assurances in mind, I relied on Dave Mason's word and the reputation of Audi Corp. and went ahead and purchased the car sight unseen (other then photos via internet) knowing the full factory warranty was still in place. It was shipped across country to me and I took delivery in late July, 2008. In November the car was taken to an Audi dealer in Denver for some minor work. While the car was at the dealership, they discovered that the vehicle had previously been in a major accident and had sustained a high level of front end frame damage. When I called Dave Mason at North Bay Motors and told him about the frame damage, he said that he knew nothing about it. He said that if the car did indeed have frame damage, it would be the responsibility of Audi to buy the car back and that they would reimburse me for my costs because he said it is illegal to sell a car with frame damage. Dave then told me that this had happened once before and that Audi had stepped up and bought the car back and refunded the complete purchase costs incurred by the buyer. I called Dave just before Thanksgiving and asked him what I should do as I didn't have a car to drive now that my A-8 was out of commission. Dave told me he would get the ball rolling right away regarding Audi's buy back of the car. I was instructed by Dave to leave the car at the Audi dealer and he said he would arrange for someone to pick up the car and take it to the auction. As it turned out, the car remained at the Audi dealer for the next 10+ weeks while I waited for a decision on how the situation was to be handled. During that time, I was without the car and I was still making payments for the car and insurance. I was informed by my credit union that my loan had been paid off in late Feb. 09. I called North Bay and said I wanted the rest of my money as no one had addressed the $5,000 (cash down, etc.) cost of owning the car over and above the payoff amount. I was told that Audi would only pay off my loan and nothing more. They sold the illegal car and then dictated what they were willing to pay to buy it back. I had also requested that North Bay refund the extended warranty I had purchased from them. I was told they would only refund me 50% of the cost. I informed them that since the factory warranty was still in place, I had never used the extended warranty so why would I only get a %50 refund. I was told I had received all the compensation I had coming. As time went by, Dave Mason became impossible to reach. He was always "in a meeting" or "not here right now". I would leave numerous phone messages for him to let me know what was happening however I would never receive a return call. To this day I still have never heard back from him. As I look back, it's uncanny how Dave Mason the company president, was immediately available to take each and every one of my phone calls when I was in the process of purchasing the car. It's also amazing how unavailable he became when I needed his help to straighten out this nightmare. In a nutshell, North Bay Motors turned there back on me once the sale had been made and the commissions paid. They sold me a frame damaged car and then didn't have the integrity to make it right. I am still out over $6,000. They have not heard the last of this. More