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North Bay Imports Inc

East Windsor, CT

4.2
115 Reviews

81 South Main St

East Windsor, CT

06088

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Showing 115 reviews

September 16, 2024

North Bay is amazing! Jackson is knowledgable about cars! No pressure to buy but they will help with anything you ask. We have purchased three cars here and all have been More

by M Silverman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson
September 10, 2024

Terrific experience. Top notch service. Everyone there was a pleasure to work with and I love my new Audi! You will not be disappointed. More

by Val
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany and Jackson
February 18, 2024

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only More

by Onehander
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Tiffany, and Geno
December 14, 2023

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving th More

by Aj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson, Tiffany
November 09, 2023

I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails. Additionally there were serious issues with the car aft More

by matusov
Purchase Time
Recommend Dealer
No
Employees Worked With
Tiffany
Nov 22, 2023 -

North Bay Imports Inc responded

Hi Alex, We apologize that your key was delayed and you had an issue with your vehicle. Your key order was made immediately to Range Rover. They then informed us that, like many other parts now-a-days, the key was on backorder with no arrival date. We then let you and your wife know it was on backorder. We have contacted the Range Rover dealer several times and they did not have an update. We do have a receipt showing the key was ordered and paid for. Unfortunately, all we can do is wait until the order comes in. Once that happens we will let you know and make sure you get your key. As far as the issue with your vehicle. We were not trying to nickel and dime you. We just needed to do our own inspection. We understand that you got an inspection at a franchise dealer, but it is not uncommon for them to try and up-sale a customer to maximize their profits. Hopefully you can understand that a warranty claim has to be verified by the company warrantying the product. We appreciate your business and are sorry for the confusion. We will be in touch as soon as Range Rover gets the key.

November 04, 2023

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great pla More

by Stacy Raymond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Morgan (salesman) and Gino (financing)
September 28, 2023

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.T More

by Vinadu11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
September 18, 2023

Just picked up a beautiful A6 it was unbelievably clean for a 2016 black car. Jackson Tiffany and Geno were all great to work with. More

by bamoro31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Tiffany Geno
August 13, 2023

Poor communication. Had me view car without a salesmen for first 35 minutes. “David” never introduced himself never even said hi and was later told he was the manager. T More

by Jshburnham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David, Jackson
July 23, 2022

Great experience. Everything was matter of fact. I was surpised with the number luxury cars. The guys easy to work with and appreciated their casual attitude. More

by chris.mertens01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave.
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