North Bay GMC Cadillac

Increasingly Disappointing Customer Service On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the st On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the stress out of servicing your vehicle." That statement rang true for many years, but regrettably, it is no longer accurate. Customers are strongly advised to consider how they wish to be treated before taking their business to this service center. Over the past six months, the service department's customer service manager has developed some troubling behavior patterns, which appear to be tolerated and protected by upper management. Because of this, our household will be taking all future business -- including all future service and sales needs -- elsewhere. To clarify, the shop staff and service advisors are exceptional. They always go above and beyond to listen, however large or small your concerns are. They remain friendly, welcoming, and solutions-oriented. They are never rude, dismissive or patronizing. They are the reason we were happy customers for so long, and why we encouraged our family and friends to take their business here as well. They are to be commended for their tireless work to remove stress from sometimes stressful situations. Please be sure to thank them profusely if you choose to do business here. The customer service manager is another story. Unlike her coworkers, she displays poor listening skills, dismissiveness, and a unnecessarily short tone -- even with customers who are not aggressive toward her and who are simply seeking her advice. Both on the phone and in person, she makes our family feel like we are not important, that our concerns are not valid, and that we are simply a burden in the middle of her busy day -- flies to be swatted, dust to be swept, trash to be removed. Over the past six months, several people we know have had this experience. It does not matter the time of day, the day of the week, or how busy the department is; she has become reliably difficult to work with despite all attempts to produce a different result. This is not the North Bay Cadillac Buick GMC we have come to know and appreciate over the years. I am not sure why this is happening, but it is not acceptable. All customers deserve to be treated with respect, all the time, just as we hope the customer service manager receives respect all of the time. Unfortunately, she routinely misses that very low bar for service. Having learned that this is acceptable to North Bay, we will be taking our business elsewhere -- and encouraging our network to do the same. We hope others have a more positive experience, and that, for everyone's sake, this trend comes to a stop. More

Best Cadillac dealer on LI, Most Honest Salesmen, Great! We went to 3 other used Cadillac dealers before buying from North Bay. No question that the manager, Chris, and the salesman Petar Ardeljan were witho We went to 3 other used Cadillac dealers before buying from North Bay. No question that the manager, Chris, and the salesman Petar Ardeljan were without question the most pleasant, sincere, honest, helpful, no BS ones of them all. After dealing with insincere, unscrupulous, and even lying salesmen at the other dealers, we were so relieved to encounter Chris and Petar. We started our relationship over the phone via multiple conversations with Chris, and the information he gave us over the phone was EXACTLY what we got when we went to their office....no bait-and-switch, no additional fees, no haggling, no nonsense...honest in evey way. Once we selected a car, Petar couldn't have been more helpful, even insisting that we take his cell number in case we had any problems, any time. These guys made buying a car a pleasant experience. We'll definitely be going back for our next car. More

Disappointed with sales service I recently purchased a Buick Enclave. It was my first GM car. My salesperson, Jason Rothenberg was not very knowledgeable about the employee discount I recently purchased a Buick Enclave. It was my first GM car. My salesperson, Jason Rothenberg was not very knowledgeable about the employee discount options of GM. He was also not as forthcoming when asked what were all the features that came with the model car I was getting. I asked to see a list of what was included and he was not able to provide that for me. When he was not clear on what they were he was not willing to ask for assistance from his manager. I reached out to the manager, Roy who was able to assist me, but still put me back to Jason once he was able to answer my questions. When I went to pick up my car the wiper fluid was low and I asked about the alert, he said it was nothing. I had to go back to the service center to get it filled. I had emailed him regarding this issue and he took two days to return an answer and told me I may have to wait for it to be done. Which was unacceptable for a brand new car. When I met with finance to sign my lease papers, Jason had written I was getting new plates when I explained several times that I was transferring my current plates. I found some marks on the back bumper of the car that was there when I picked it up as well. This process was disappointing and I would never return to this dealership again. More

Straight forward, no hassle, no stress Five stars all around. In a nutshell, we drove up to the dealership just to "browse" and ended up with a car brand we never considered before. We we Five stars all around. In a nutshell, we drove up to the dealership just to "browse" and ended up with a car brand we never considered before. We were looking for new options as our children have outgrown the need for a minivan. Long story short -- No hassles, no stress, Petar listened to our requirements and after just a couple of weeks, put us in the perfect SUV for our family and at the right price. This was a no nonsense, no usual dealer upsell "let me go to my manager" deal. The whole process was a breeze and we couldn't be happier. We love our new Cadillac and would absolutely recommend Petar and team to our friends. Thanks also to their lot manager (forgot his name!) and John who helped with Finance. Both also deserving of 5 stars. More

Peter Ardeljan was very professional and caring. Sometimes when you go to a Dealership, the Car Dealer never listen to your concerns, or budget. Peter was attentive to all of my concerns and issues. Sometimes when you go to a Dealership, the Car Dealer never listen to your concerns, or budget. Peter was attentive to all of my concerns and issues. Peter was prompt in his responses and follow- up with me. I will certainly recommend my friends to Peter and this Dealership. More

Straight forwardbusiness and delivered a great vehicl & deal Peter Ardeljan was quick to response even over the 4th of July. Had the vechile i found online to see and made it ready from r me to purchase it. No h Peter Ardeljan was quick to response even over the 4th of July. Had the vechile i found online to see and made it ready from r me to purchase it. No hassle just straight forward busines. He made it possible and delivered on the spot. Thank you Petar. The family is loving our Escadle thanks to you. More

Great deal and great experience! Found a 2017 Chevy Tahoe online, called Petar on Saturday - came from Suffolk county to see the vehicle. No pressure no hard sell - he let the car sel Found a 2017 Chevy Tahoe online, called Petar on Saturday - came from Suffolk county to see the vehicle. No pressure no hard sell - he let the car sell itself. Was very helpful and answered all our questions and even stayed late for us. Best salesperson we've ever dealt with. Felt very comfortable with everything the dealership made available. Picked up our beautiful new Tahoe today and the most professional group I've ever encountered. Would definitively recommend coming to North Bay Cadillac Buick GMC for any car. So pleased we made the trip. More

Excellent service Goes out to Petar and Chris Came in on 3/17 and the vehicle I wanted was just sold, however Petar contacted me a week later to inform me he has a 2015 Cadillac Escalade, White wi Came in on 3/17 and the vehicle I wanted was just sold, however Petar contacted me a week later to inform me he has a 2015 Cadillac Escalade, White with Black interior,and 6700 miles, sent me some pictures and it was sold, Petar and Chris provided excellent service with this purchase, everything went smooth from the start until i road off the lot, In my preowned certified Cadillac Escalade. Keep up the GOOD WORK GUYS!!!! Peter and Chris was honest,we need more people like those two men..... Michael March More

Great Sales people . . . Petar & Chris Travel from New Jersey to New York to purchase a Pre-Owned Vehicle and it was worth. Petar and Chris were very straight to the point. No hidden fees a Travel from New Jersey to New York to purchase a Pre-Owned Vehicle and it was worth. Petar and Chris were very straight to the point. No hidden fees and very nice to deal with. I would definitely recommend my friends to go there. More