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North Bay GMC Cadillac
Great Neck, NY
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Great working with these men Alphonse, Peter and the man who took care of getting the car ready (so sorry but I forgot his name), were all so helpful, pleasant, knowledgeable. Lo Alphonse, Peter and the man who took care of getting the car ready (so sorry but I forgot his name), were all so helpful, pleasant, knowledgeable. Loved doing business with all three of them. More
This group will restore your faith in car dealers Hands-down the best experience I've had buying a car. Alfonso was straight-forward, responsive, patient and informed. His communication was clear: he Hands-down the best experience I've had buying a car. Alfonso was straight-forward, responsive, patient and informed. His communication was clear: he called when he said he would call, he promptly responded to every email, and there were no misunderstandings. A true gentleman. Chris was reasonable and more than fair. They went above and beyond to manage my trade in. John was efficient and professional. Liz over-communicated to make sure I was happy. Everyone there was friendly and it made for a delightful experience. No games, no misdirection, no pressure, no gotchas. And most important -- I love the car. I'll come again. More
Don't buy a gm car. I feel bad writing a negative review but my 2019 GMC terrain Lane guidnece doesn't work. It's a safety feature that I paid extra for and have in all o I feel bad writing a negative review but my 2019 GMC terrain Lane guidnece doesn't work. It's a safety feature that I paid extra for and have in all of my other brand cars and had it in my 2 previous terrains . The car has been at dealer service for almost a month and it still doesn't work even though the dealer says it's working properly. The mechanic who told me it works was unable to get it to work on a test drive even though at the end of the that drive it didn't work even once. It's a defect in the system which gm refuses to acknowledge. More
Pre-Owned - Exceptional customer service I drove all the way from Princeton and it was worth it. Whenever I buy a car I usually end up pretty stressed and questioning whether I got a fair dea I drove all the way from Princeton and it was worth it. Whenever I buy a car I usually end up pretty stressed and questioning whether I got a fair deal. This wasn’t the case when dealing with Petar in pre-owned. I was 100% satisfied that I was getting a fair deal. His excellent customer service, friendly warm and honorable manner made the experience a pleasure. He went above and beyond from a customer service perspective. Also in dealing with Lloyd and John was a pleasure. They were both amiable, professional and very welcoming. When it’s time to get my next vehicle I’ll be buying from Petar! More
The best dealership employees We bought a certified pre owned Cadillac Escalade, we were personally greeted by the employees. The sale went flawlessly!!!!!! Peter, Lloyd, an chris, We bought a certified pre owned Cadillac Escalade, we were personally greeted by the employees. The sale went flawlessly!!!!!! Peter, Lloyd, an chris, took care of us. They made this sale so smooth just like Lloyd made the truck shine. Great dealership Great employees. More
LIKE A YUGO DEALERSHIP IN 2019 I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMP I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMPLETE DISASTER. I ARRIVED EARLY FOR MY SERVICE APPOINTMENT WHICH WAS TO LAST LESS THAN A DAY. AT 5:35 ON THE SECOND DAY I COULDN'T GET AN ANSWER AS TO WHEN MY CAR WOULD BE READY OR WHAT WAS COMPLETED SO FAR. ON MY WAY HOME FROM THE DEALERSHIP A TIRE PRESSURE WARNING CAME ON, I CALLED SERVICE THE NEXT DAY AND WAS TOLD "NOT TO WORRY IT WILL BE TAKEN CARE OF AT MY NEXT SERVICE APPOINTMENT." I LATER LEARNED LOW PRESSURE IS DANGEROUS. THIS IS MY FIRST AND LAST CAR FROM NORTH BAY. THIS SERVICE DEPARTMENT ISN'T LIKE ANY OTHER CADILLAC SERVICE I HAVE EVER BEEN TO. CADILLAC HAS REALLY MOVED TO THE BOTTOM OF THE LIST. I HAD TO TAKE A CLOSE LOOK TO BE SURE I WASN'T IN A YUGO SERVICE DEPARTMENT. More
Customer Service at its best! I'm not the one to usually write review. But the customer service experience at North Cadillac was the best shopping experience I had. Not only were t I'm not the one to usually write review. But the customer service experience at North Cadillac was the best shopping experience I had. Not only were they knowledgeable and courteous but they went above and beyond my expectations. My salesman Petar, together with Alfonso ,their manger Chris, and Service Rep Lyod took care of me and made me feel comfortable no pressure buying experience. Will be a customer for many years to come. Thank you guys! More
LACKING SERVICE DEPARTMENT The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I h The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I have never dealt with such a poor service department. For the second time they wanted my car delivered to the service department by 7:30am but don't look at it for 4 days. They make a simple repair into a mess. It's a good thing I inspected my car very carefully after service as the technician twice caused physical damaged my car. The good price and great sales people don't makeup for the problems with service. The 172 point CPO inspection was never completed but sold as a CPO vehicle. I would not purchase another vehicle from them unless the sales department managed the service department. More
Great staff, great service and great deal. I worked with Petar from the pre owned department and he was great! He addressed all my need as a customer, provided me options and I was able to get I worked with Petar from the pre owned department and he was great! He addressed all my need as a customer, provided me options and I was able to get the exact vehicle I that met my needs. I love my Cadillac Escalade Platinum. More
Honest & Straightforward After a disappointing trip to another Cadillac dealership on Long Island, my fiancé and I recently visited North Bay Cadillac's Pre-Owned showroom to After a disappointing trip to another Cadillac dealership on Long Island, my fiancé and I recently visited North Bay Cadillac's Pre-Owned showroom to look at Escalades. From the moment we walked in, Petar made us feel right at home. We explained what we were looking for, and without delay, he offered us the keys to test drive one of the trucks. We had a BMW that we wanted to trade in. Petar and Chris were able to have it appraised, and give us a quote right on the spot; offering us what we felt was a fair price for the car, no haggling or back and forth, like at some other places. From that point on, they handled the entire process expediently and professionally; we were able to pick up our car the next day. North Bay was even able to match a competitive APR we had gotten quoted from another bank. We both are so pleased with the way we were treated, and the fast, honest service we received, we will definitely be referring all of our family and friends to Petar at North Bay. More