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North Bay GMC Cadillac
Great Neck, NY
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 388 reviews
May 13, 2020
I have just completed a long distance purchase of a Regal GS and drove to the dealership on 5/11 to trade my car in and drive the new one home. They were so organized that I was able to complete my visit in GS and drove to the dealership on 5/11 to trade my car in and drive the new one home. They were so organized that I was able to complete my visit in one hour and get back on the road home. My salesman was Peter and his service throughout was truly wonderful. I had a tough time deciding as to whether or not I would buy the car. There was no pressure whatsoever and every question was answered fully. Car is great! Thank you for the great job!! More
by shs92645
Employees Worked With
Petar Ardeljan, John Franstzis, Liz Loyola
February 28, 2020
Sitting in this dealership as I review. Phenomenal service, no hidden fees, will listen to your concerns and requests and pricing is extremely fair. Bought, and took in 3.5 hours. Even got the finance service, no hidden fees, will listen to your concerns and requests and pricing is extremely fair. Bought, and took in 3.5 hours. Even got the finance fee down for me. They work hard to earn your trust. Alfonso, Petar and even you Chris lol you’re the best. Thanks for everything!!!!!! More
by Bigred05
Employees Worked With
Ashley-John awesome , Alfonso Carlino, Petar Ardeljan
February 17, 2020
Best Experiance ever buying a car Saw the car on-line, went in spoke Peter and Tony, was treated like family, They had the car as advertised, got a good amount for trade in, no hassles Saw the car on-line, went in spoke Peter and Tony, was treated like family, They had the car as advertised, got a good amount for trade in, no hassles at all, no extra fees, Picked up the car today was in and out in about 1 1/2 hours. Honestly to me, this is the way all dealerships should be run. Highly recommended ! More
by tommygunnsx2
Employees Worked With
Petar Ardeljan, Ashley Rodgers
February 15, 2020
What a great experience buying a used car from North Bay Salesman Peter upfront with details on vehicle and meeting my needs Manager considered my needs Finance manager John treated me well no pushing Salesman Peter upfront with details on vehicle and meeting my needs Manager considered my needs Finance manager John treated me well no pushing but professionally did his job Loyd peeped car well The whole experience was straight forward Recommended my son who will be going on Monday Thanks Peter for great experience Jim R More
by Jim R
Employees Worked With
Lloyd five stars, Chris Werner, Petar Ardeljan, John Franstzis
December 11, 2019
Everyone I had dealings with was extremely helpful. John Ogrady,Peter Ardeljan, John Frantzis,and Lloyd from PreOwned all went above and beyond my expectations. They all made the buying experience very John Ogrady,Peter Ardeljan, John Frantzis,and Lloyd from PreOwned all went above and beyond my expectations. They all made the buying experience very easy and enjoyable. This was my first dealings with North Bay Cadillac Buick GMC and because of the excellent manner in which I was treated I will be a return customer. More
by Jcolbylove
Employees Worked With
John Ogrady,Lloyd from PreOwned, Petar Ardeljan, John Franstzis
November 08, 2019
Drove from PA. to buy a car from North Bay Cadillac that I saw online, wouldn't hesitate to do it again !!! Top notch professionals in every aspect of the process from my salesman Peter Ardeljan to John Fra I saw online, wouldn't hesitate to do it again !!! Top notch professionals in every aspect of the process from my salesman Peter Ardeljan to John Frantzis in Finance and everyone in-between, they couldn't of made it any easier ! More
by Dina
Employees Worked With
John Campanelli, Petar Ardeljan, John Franstzis
August 05, 2019
White Glove, Best Car Buying Experience I Ever Had!!! This place and these guys are awesome!! I read the reviews prior to calling and one stood out particularly about Alfonso (Carlino) Sales Consultant. This place and these guys are awesome!! I read the reviews prior to calling and one stood out particularly about Alfonso (Carlino) Sales Consultant. I decided to call Alfonso. I was in search of a specific (CPO) Escalade ESV which they had. I can tell you from start to finish he was very courteous, knowledgeable, and helpful. He's simply the best! His entire team made this the easiest and best car buying experience EVER! The finance manager John (Frantzis) was an amazing guy and you can tell they really value your business. I was on vacation and I drove from over 2 hrs away to get there and the vehicle will be traveling over a 1000 miles to get home!! Lets just say I have a happy wife! Everything was exactly as described by Alfonso and these guys are all class acts. Special thanks to Chris and also to Lloyd for taking the time to show us and explain all the features of our new vehicle. They really gave us the white glove treatment. I was very impressed by the whole team. Thank you guys!! More
by Vinny R.
Employees Worked With
Lloyd , Alfonso Carlino, Chris Werner, John Franstzis
July 23, 2019
Ruined My Credit Score After I turned in my lease, I was told that the disposition fee would be waived if I bought any car from the lot even if it wasn't a GM. Unfortunately After I turned in my lease, I was told that the disposition fee would be waived if I bought any car from the lot even if it wasn't a GM. Unfortunately, this wasn't the case and I received a final bill from GM. The dealership wouldn't even meet me halfway with the fee, which they knew was unjust. More
by JM Cora
Employees Worked With
John Franstzis
May 23, 2019
I was 1,500 miles away from home... and I'd do it again. My wife and I were looking for a SUV to replace her vehicle. I did a search on-line and found a few that we liked... one was just 3 miles from our ho My wife and I were looking for a SUV to replace her vehicle. I did a search on-line and found a few that we liked... one was just 3 miles from our home here in Oklahoma, and another was at North Bay Cadillac on Long Island. As luck would have it, I already had plans to be out in New York on business... so I drove over to the dealership to look at the Cadillac XT5 Luxury AWD to see how it looked. In the mean time, my wife went and test drove an identical one here in Oklahoma to see if she liked it and could make a deal. I wasn't sure what to expect walking on to the dealership lot... some places swarm on top of you like vultures, looking for a quick meal. That WASN'T the case here. People were friendly, checked on me, but didn't try to smother me as I looked the vehicles over. After a short time, Alfonso came up and asked me if I was being helped. He was polite, unassuming, and my initial thought was that he seemed genuine. I told him that I was interested in one of the four XT5's on their lot. He quickly grabbed the keys, handed them to me, and stepped back so that I could look it over. Alfonso was knowledgeable about the vehicle, explained the options/features, and told me that as a Cadillac Pre-Owned Certified vehicle that it still had a warranty... something that I wasn't really looking for, but was a pleasant surprise. He showed me the other three XT5's, but I knew that the one I was looking at was the one my wife likely wanted so we didn't spend much time on the others. I left the dealership without making any commitments, wanting to do more research and talk to the wife before making a decision. I got ZERO pressure about that... which surprised me. I came back over the weekend and met with Tony, and I told him that I had been working with Alfonso and knew that he had the day off, but that I wanted to test drive the XT5. He didn't hesitate... he grabbed a temporary tag, put it on the vehicle, and off I went. The XT5 is a nice vehicle, and after a few trips around the block I knew that this was the one for us. On Monday morning, I contacted Alfonso and we negotiated a price on the vehicle. I wasn't expecting a huge discount from the price that they had on-line, as it was (literally) the best priced XT5 I could find on the Internet. Being a used/pre-owned SUV, a few minor blemishes are to be expected, but a few I knew had to be fixed to pass the 'wife approved' test. They offered to make the necessary repairs, but I was short on time so they dropped the price a little bit to cover it. Done deal! Here's where things get complicated... I'm sitting in the dealership and waiting on a funds transfer from my Credit Union so I can drive home, when I get the call that we have severe weather in Oklahoma and they are sending everyone home early for the day. Tornadoes are no joke... and when they hit, you had better be prepared. So my Credit Union bailed mid-transfer and I was stuck at the dealership without any way to pay for the XT5. The folks at North Bay Cadillac just rolled with it. It had to have sounded like the biggest load of xx they had ever heard, but you'd never know it... they handled it with grace and style. The next morning when the weather had passed, my Credit Union came through and sent the funds to the dealership. When I showed up, the XT5 was cleaned up and their detail guy was putting the final touches on it as I walked up. We finalized the paperwork, ran through the safety checks, signed us up for three free months of On-Star, and I was on my way back home. 1,500 miles and an average of 28 MPG later... and I'm second guessing this being my wife's vehicle instead of mine. It's THAT nice! The ride home was an adventure... and the XT5 never disappointed. It was a quiet and comfortable ride, it had great road manners, and is an overall joy to drive. But the best part of this entire adventure was my experience with the folks at North Bay Cadillac! Alfonso, Tony, Petar, Chris, Lloyd... you can't go wrong with these guys. Was it an absolutely perfect experience? No... but we're all human, and while some mistakes were made in the front office, Alfonso stepped up and made it right, without question. No ego, no excuses, just humble honesty and a commitment to do the right thing. I would not hesitate to purchase another vehicle from him or his Team... even from 1,500 miles away. Mark Baumgartner Blanchard, OK More
by Fasthotrod
Employees Worked With
Lloyd Koster, Tony Marisce, Alfonso Carlino, Chris Werner, Petar Ardeljan
May 18, 2019
Best Car Buying Experience in 50 Years!!! No joke. This has got to be the 15th car I bought and by far Alfonso blew us away. He was on top of every aspect of the purchase. No hassles seem l No joke. This has got to be the 15th car I bought and by far Alfonso blew us away. He was on top of every aspect of the purchase. No hassles seem less and best by far. I am a customer forever. Great job North Bay, you have an awesome salesman there. We LOVE our Cadillac! CaroleAnne More
by dj
Employees Worked With
Alfonso Carlino
