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North Bay GMC Cadillac
Great Neck, NY
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 388 reviews
September 25, 2012
I have rated this company favorably because of my experience with Cadillacs. My previous car was an xxx and the service was outstanding at that time. The xxx was purchased at North Bay, thus I retu experience with Cadillacs. My previous car was an xxx and the service was outstanding at that time. The xxx was purchased at North Bay, thus I returned. Alfonso was cordial, accommodating, and showed sensitivity to me as a client. I have recommended friends to visit that dealership (North Bay Cadillac) and specifically Mr. Carlino. I will definitely keep in touch and return to North Bay when I am ready for service or purchase in the future. Henry L. Mack More
by mack5
Employees Worked With
Alfonso Carlino, Alfonso Carlino
September 04, 2012
This is the second car I bought from this dealer. Staff is friendly and helpfull and will work with the customer to get them in the car they want! is friendly and helpfull and will work with the customer to get them in the car they want! More
by dkrispinnilsson
Employees Worked With
Gene, Alfonso Carlino
September 04, 2012
To Whom It May Concern: Customer Relations, word of To Whom It May Concern: Customer Relations, word of mouth recommendations, and strong leadership is the essence of a successful business. With To Whom It May Concern: Customer Relations, word of mouth recommendations, and strong leadership is the essence of a successful business. With employees such as Lora David your business shall continue to strive in today's competitive automotive market. Ms. David was extremely knowledgeable, professional, personable, and very accommodating. Her ongoing contacts and follow-ups were impressionable which truly makes her an asset for your company. I compliment the dealership in their selection of an employee with such a high caliber of work ethics. Respectfully, Mr. and Mrs. Nestor and Miriam Pagan More
by Miriam Lugo Pagan
August 22, 2012
I was in the market for a used SUV....I came across a beautiful, practically new, low mileage 2003 BMW x5.....the car was immaculate, and in pristine condition. I dealt with Alfonso Carlino and as well a beautiful, practically new, low mileage 2003 BMW x5.....the car was immaculate, and in pristine condition. I dealt with Alfonso Carlino and as well as Thomas Prawdzik from the beginning until the very end.....I must say...they were extremely professional, courteous...highly knowledegable and took their time explaining the history of the car. I was impressed that I received a car fax...and that I test drove the car on 3 different occasions and they were very accomodating...also, it was an easy process to trade in my car...what they offerred me for my car was exactly the same price at the time of sale.....In regards to financing, I was pleased with the turn around time and I was also able to get an excellent extended warranty as well. David Colotti, finance manager, explained everything to me in a non-rushed manner, and got all the paperwork in order. This is my first time ever writing a review for buying a car, but I felt that the all around service I received is worth mentioning and writing about. More
by daniel.goldberg.564
Employees Worked With
Alfonso Carlino
August 20, 2012
they lie. when you call them out on it, they just get rude. When I first received my car, the windshield had a huge chip/crack on it upon delivery. The dealership offered to replace it. However, a y rude. When I first received my car, the windshield had a huge chip/crack on it upon delivery. The dealership offered to replace it. However, a year later the "sensor", a big black box next to the rear view mirror fell off the windshield and start dangling around. I have my wife take it to them and they make her wait for a few hours. At the end of the wait, their conclusion was "It's stupid". So they told us the manager had to approve a replacement and he would be calling us when that was done. He never called. We had to call him and he tells us that the windshield would be replaced and to just come in. My wife goes in and they make her wait another few hours. The car comes out of the car wash, not even dried. "Oh we thought you just wanted to leave right away". She notices that it's the same windshield and asks them why it wasn't replaced. The service advisor Marino denies ever saying that it would be replaced. "It's fixed right?" Then why make her come in another day if all they needed to do was add glue the first time. I could have done that myself in 30 minutes. Why 2 trips totaling 6 hours? Are their tech's that incapable? It doesn't require two trips. The manager Scott Forenza is always conveniently out of the office whenever I call. The salesman AND the financial manager I purchased the car from no longer work there. The car was checked out at two other GMC service centers and they both say that the windshield was improperly installed. Whether or not they are right, the technicians working at all GMC's seem to be trained improperly as all of them are saying different things. This is all very telling of the kind of business they are running. Customer loyalty and customer service is not exactly their strong suit. Buyer Beware. They are only in the business of taking your money. More
by kalbiman
Employees Worked With
marino, Scott Forenza
August 06, 2012
This is the second Cadillac that I have gotten using Alfonso as my sales consultant. He is very friendly and knowledgeable and makes the new car process as easy as possible. After getting your new car Alfonso as my sales consultant. He is very friendly and knowledgeable and makes the new car process as easy as possible. After getting your new car he takes his time explaining how everything works. You always know that even after you get your car, if you have any questions, he's just a phone-call away. More
by bonitabee1
Employees Worked With
Alfonso Carlino
August 03, 2012
Alfonzo was professional, knowledgable about the car. Carefully explained the use of the car, spend a lot of time going over information. It was a pleasant experience buying a car from him. Thank you Gab Carefully explained the use of the car, spend a lot of time going over information. It was a pleasant experience buying a car from him. Thank you Gabriella More
by GabriellaMrugala
Employees Worked With
Alfonso Carlino
July 31, 2012
This was my first time dealing with North Bay Cadillac and I had a great experience. Dealership did a nice job with my trade-in and new car. It was painless. Highly recommend visiting North Bay. and I had a great experience. Dealership did a nice job with my trade-in and new car. It was painless. Highly recommend visiting North Bay. More
by selllwood
Employees Worked With
Alfonso Carlino
