North Bay GMC Cadillac

If I could give this dealership a zero stars, I would. I live in NJ and I bought an Escalade from this dealership quite some time ago and only dealt with the salesperson J.Y. there. He was very courteous an live in NJ and I bought an Escalade from this dealership quite some time ago and only dealt with the salesperson J.Y. there. He was very courteous and truly a gentleman, however I can't say the same thing for his boss. I recently called North Bay Cadillac on the phone to see if I could trade in my car and the sales person told me a clear price that I would get for the car and for me to bring in the car on a Sunday so they can look at the car. So I decided to leave my wife & kids home on a Sunday and drove 1.5 hours to Great Neck NY where the dealership is located. Once I got there battling traffic and time, without even looking at my car, I was told that the person who appraises the car is not in today. That wasn't even the worst of it all, I was then told that they can't offer me even close to what was told to me on the phone. When I expressed my feelings to his manager that I drove 1.5 hours in traffic and paying $60 in toll and gas so why was I told something different? The manager who was this guy with half his buttons open in his shirt, gold chain around his neck and talking on his Bluetooth earpiece while talking to me at the same time, patted me on my arm and said 'sorry buddy, but we can't do anything for you' and he clearly walked away from me. I was stunned as to the service and rudeness I experienced from a Cadillac dealership of NY. This was clearly a bait and switch kind of a situation and I was not happy. There are plenty of dealerships in NJ/NY so at all cost, I would avoid this place if you want hassles in the future dealing with them. I am sure to contact Cadillac corporate regarding this guy and report him of such behavior with his customers. More

I appreciate the straightforward approach that was used at this dealership. What was I looking for and how much did I want to spend? No game playing. As it happened your dealership had exactly what I ha at this dealership. What was I looking for and how much did I want to spend? No game playing. As it happened your dealership had exactly what I had in mind -- a flashy pre-owned red Caddy within my price-range. Alfonso Carlino was informative with regard to possible purchases and he was considerate of my personal condition. I use oxygen and walk slowly. We went for a test drive and although the suspension was tighter than I expected, I still appreciated the other attributes of this sporty drive with lots of pep! I've been buying cars for myself for 40, or so, years and this was the easiest purchase I ever made thanks to your inventory and a very personable and knowledgeable sales representative, Alfonso. More

Excellent. I was very comfortable in dealing with Wayne and David. I feel that i was treated with respect and received a fair deal. I would go to this dealer again. and David. I feel that i was treated with respect and received a fair deal. I would go to this dealer again. More

Alfonso Carlino was a pleasure to work with! He is so friendly, informative, and helpful. Genuinely interested in making this the best experience for the customer friendly, informative, and helpful. Genuinely interested in making this the best experience for the customer More

Alfonso was very helpful ... finding me a car that I am excited about at a price that my wife and I could affored. Very afable and available. Knows everything about the cars. Not pushy at all, which is a excited about at a price that my wife and I could affored. Very afable and available. Knows everything about the cars. Not pushy at all, which is a dealbreaker for me. Responds promptly to inquires by mail and phone. Overall a great salesman and a great represetatve for Northbay. More

Chris is outstanding. He answered all my questions, both technical and procedural, to my complete satisfaction. Both Chris and Tom went out of their way to try to resolve an irregularity in my cashier's che technical and procedural, to my complete satisfaction. Both Chris and Tom went out of their way to try to resolve an irregularity in my cashier's check that made acceptance somewhat difficult. I was comfortable doing business with both of them, and plan to return if and when I'm in the market for another car. I'm very pleased with the car they sold me. A minor problem still exists, regarding the work done by the detail people, but I'm confident that it will be straightened out quickly. More

I'm a repeat customer of North Bay Cadillac. This is my 4th purchase. Alfonso is great to deal with, as is David. Everyone is very friendly and helpful. my 4th purchase. Alfonso is great to deal with, as is David. Everyone is very friendly and helpful. More

My experience at North Bay Cadillac was exceptional. I worked with Alfonso Carlino and he was the nicest person. He answered all my questions and helped me with any issue I had. He is very knowledgeable o worked with Alfonso Carlino and he was the nicest person. He answered all my questions and helped me with any issue I had. He is very knowledgeable of all cars and helped me in leasing the right car for me at the right price. He bent over backwards for me and made my leasing experience painless and quite enjoyable. Thank you Alfonso and North Bay Cadillac for your professional and excellent service. I highly recommend North Bay if you are looking for a new car. More

Very professional sales consultant, got a great deal on a 2013 2.0T AWD ATS Performance package with zero money down. Plus, they give me a free ipad as gift. 2013 2.0T AWD ATS Performance package with zero money down. Plus, they give me a free ipad as gift. More