North Bay Buick GMC Cadillac

Bait and Switch tactics, refuse to give info on phone I had a bad experience with this dealership in 2012 and decided today to give them a second shot. I don't live nearby, but they have one vehicle in i I had a bad experience with this dealership in 2012 and decided today to give them a second shot. I don't live nearby, but they have one vehicle in inventory that is difficult to find in my region. I called and spoke with a polite saleswoman, and specifically gave her a list of my criteria (vehicle, how much I was willing to put down, how many miles/year, information relevant for rebates and discounts, my sales tax rate, etc). She spoke with her manager and returned with a general price that was NOTHING CLOSE to what I had asked for. It was as if everything I told her went in one ear and out the other. She proceeded to insult me by letting me know that by policy, they don't give pricing over the phone, and suggested that I make the drive in because it's not too far. I suggested that she come up to my home instead to talk about the details. What kind of naïve, uninformed shopper would deal with Island traffic and come see you if you're not willing to be helpful over the phone? It's an archaic policy and you just lost my business, for the second time. This isn't 1960 anymore. People shop online and on the phone. And for the record - the last time this dealer pulled the same crap with me - I took the chance and drove in. It was Black Friday after Thanksgiving, 2012 - they were doing an incredible deal on a 2013 Cadillac SRX, and had only one in stock. I called early in the morning and asked them to hold the vehicle, they assured me the vehicle would be there. I drove all the way in. Sat with the salesperson, again stressed the fact that I wanted to leave a deposit before we even took a test drive so that the car would be there - she reassured me again that the car was mine. We went for a test drive, came back, and she went into the ever-so-secret manager's room. She came back out, and to my surprise, told me that she was wrong, and the vehicle was no longer available, but they had another one at a slightly higher price. I told her that she should be ashamed to drag a father of two out of his home on the day after Thanksgiving only to offer a sleazy sales tactic. The good ol' bait and switch. AVOID THIS DEALERSHIP AT ALL COSTS. There are plenty of neighboring dealers that will treat you with dignity and respect. Long story short, after the Black Friday debacle, I stopped at a local Cadillac dealership closer to my home, and they matched the deal that was in North Bay's printed ad, no questions asked. They even served me coffee. I have since leased a Buick and also referred my father in law to the other dealership, so essentially, North Bay lost my business on 3 vehicles in 2012 ... and today marks 4. Maybe in a few years I'll try them again, though highly unlikely. More

North Bay Cadillac Experience We own a 2014 SRX and intend to lease another one when this lease is up. It was John Campanelli that made it possible for us to return to an American We own a 2014 SRX and intend to lease another one when this lease is up. It was John Campanelli that made it possible for us to return to an American automobile. John was easy to deal with and went above and beyond to get us into the SRX. Coming from Lexus', we were and still are pleasantly surprised about American quality, which we have come to believe is superior to their Japanese counterparts, as well as priced a lot better. Go, North Bay, go John, and go American. More

Completely Saisfied with my 2014 ATS Purchase I have purchased many GM vehicles, but this is my first Cadillac and Charles Brones took the stress out of the entire process for me in recognizing my I have purchased many GM vehicles, but this is my first Cadillac and Charles Brones took the stress out of the entire process for me in recognizing my personal needs and working hard to satisfy them. My initial experince with the vehicle is excellent and I am looking forward to the customer service provided by the "Cadillac Shield" which comes with the price of the car which price was very fair. I would recommend North Bay Cadillac to my family and friends. More

Nice Experience I've only bought two cars in my life but the experience has always been terrible. This time after going to two other dealers and almost buying yet fo I've only bought two cars in my life but the experience has always been terrible. This time after going to two other dealers and almost buying yet for the last minute surprises, I finally can say I enjoyed buying a car. Good price, good service, good price and understood everything upfront. Thank you Joey! More

Chris Made it Easy I saw a Ford Exp. on Cars.com and called North Bay for more info. I got paired with Chris over at the Pre-Owned department. Even thought it was rainin I saw a Ford Exp. on Cars.com and called North Bay for more info. I got paired with Chris over at the Pre-Owned department. Even thought it was raining and we both got wet, Chris was great! He was honest, professional and most importantly extremely pleasant to deal with. He explained things calmly and clearly and made me feel very comfortable during the entire purchasing process. This is my Third dealership purchase and it was by far the best car buying experience. I will definitely visit Chris and NorthBay FIRST for my next purchase. Thanks Chris, for making it pleasant. JD Mora More

2014 CTS I Picked up a 2014 CTS Last week. John Campanelli made the whole process seamless, efficient and enjoyable. The CTS is awesome! Thanks John an I Picked up a 2014 CTS Last week. John Campanelli made the whole process seamless, efficient and enjoyable. The CTS is awesome! Thanks John and North Bay. More

Gracious Service Chris and Tom were an absolute delight to work with. I was apprehensive in purchasing a 2013 Range Rover Sport for my Wife from anyone but a Range R Chris and Tom were an absolute delight to work with. I was apprehensive in purchasing a 2013 Range Rover Sport for my Wife from anyone but a Range Rover dealer. However, I learned Tom had extensive knowledge with this line of vehicles . His expertise and Chris' courtesy and attention allowed me the comfort to purchase this luxury used vehicle from North Bay. Tom and Chris are a winning combination. Marty Orenstein More

Internet purchase Worked with Chris Werner from Ohio - Having a trade 700 miles away is a challenge with a dealer that can present problems but not with North Bay. The Worked with Chris Werner from Ohio - Having a trade 700 miles away is a challenge with a dealer that can present problems but not with North Bay. The negotiation process was quick and simple. They were fair and I considered the transaction a win win transaction. I would recommend without hesitation anyone to purchase with North Bay! More

Remarkable service! Thank you, Eugene Sotirios, for your excellent knowledge and service. Gene was always very responsive on email and over the phone and kept me updated Thank you, Eugene Sotirios, for your excellent knowledge and service. Gene was always very responsive on email and over the phone and kept me updated on the status of my inquiry. We tried a few options/colors/features/price ranges and he found my perfect car. Gene took me on a test drive and showed me all of the features of the car. Within a few days, I brought home a new ATS and couldn’t be happier. More

excellent work Wanted to thank Joey Yadgar for his excellent work. He was courteous, knowledgeable and was able to put together a great deal. Certainly would recomme Wanted to thank Joey Yadgar for his excellent work. He was courteous, knowledgeable and was able to put together a great deal. Certainly would recommend both Joey and North Bay to a relative or friend. More